Reviews
Outstanding
The staff was professional and the service support was outstanding!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service experience
Good Service experience! FrienProfessional service advisors
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Buick Encore
Loved this place from the moment I walked in, super nice people. Tom Kirby was my salesman, I told him what I was looking for, they didn't have it on their lot but he found me one and had it delivered that same day. Great people to deal with. Very satisfied customer here :-)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sales experience
We were very pleased with sales person Scott Eck. The sales manager,the lady that handled the paper work and another sales person,Paul Peterson,were very helpful and pleasant to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
NEW CAR PURCHASE
THIS IS MY FOURTH ENCLAVE IN SIX YEARS. WE LIKE THE STYLE AND SERVICE THAT THE BUICK DELIVERS. THE SALES PERSON MISSY ANSWERED OUR QUESTIONS AND DID EVERYTHING TO MAKE DELIVERY OF OUR VEHICLE VERY EASY! THOMAS BUICK HAS GIVEN US EXCELLENT SERVICE. KEEP UP THE GOOD WORK! TED SENDRY RETIRED STATE FARM AGENT
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Inspection, oil change, check-up
Service was very good, as one should expect from a top dealer and top manufacturer. Well done, thank you. Wes
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great services
I was greeted in a friendly manner provided an update in work that was required and auto was ready when promised
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience
No pressure. No games. They made buying a car very easy and enjoyable! I am a customer for life!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Poor communication
I had my car at your dealership to have my touch pad on my trunk checked. I was told it was under warranty and they would replace it. They scheduled the appointment and I asked them to check the AC and do an oil change at the same time. When my husband took my car several days later they checked the AC, changed the oil and told him the part for the trunk would have to be ordered. Shouldn't that have been done when I was there the first time and made my appt? That was my reason for going there in the first place.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
satisfied
they were very professional they did everything in there power to help me
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase