Reviews
Write a reviewJamie is great, rest of office and process, not so
Jamie was awesome to work with and handled all of my questions well. I would definitely work with him again. Paperwork should not have taken 3 hrs to complete. I didn't appreciate the cross selling of auto insurance that they took an additional 30 minutes., there were too many questions. I was there to buy a car, not mortgage insurance.
- Customer service 5.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the feedback. We have since then worked hard on making our process for efficient. We hope to have you back in again soon!
Ford Focus
One of the reason we purchase our vehicles at Donley Ford is because of the great service department. The staff is knowledgeable and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the high star review!
Mr Jeff
Excellent communication and feedback and explanation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the high star review!
Excellent Dealership!
These guys know there stuff. The whole process was quick, and they made sure I got exactly what I wanted and needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jason, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Service dpt. at Donley Ford/Lincoln
The service reps, Jeff, Tina, and Leah are the most helpful, friendly, and knowledgable service reps I have ever dealt with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the high star review!
Review of service department.
I bought my Ford Fusion new in 2011 from Donely in Mount Vernon, Ohio. I have never had it anywhere else for service. Donley keeps it running like new, and always makes me feel welcome and appreciated. The service center is top notch!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the high star review!
Servicing my Lincoln MKZ
Best experience I have ever had purchasing a vehicle an having my car serviced after the purchase. Friendly, reliable, trustworthy. I will never go to any another dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the high star review!
owner
Third Vehicle I have purchased from Donley in 5 years. I truly enjoy the process and the staff is some of the best people you can deal with. Nate Jackson is always the ultimate professional and knows exactly what I like.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the high star review!
Donely Ford Lincoln of Mount Vernon
Very friendly service staff. Scheduling was easy and they always bring my car to me when it is done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the high star review!
Service on my Lincoln MKC
The service department started to work on my car at my appointment time. The repair took a little longer than initial anticipated but the service department kept me apprised of the progress and offered to drive me to a store to do some shopping while I waited.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sandra, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if you have any additional questions about services you received and thank you again for choosing Donley Ford-Lincoln of Mt. Vernon, Inc.!