Reviews
Write a reviewAwesome service!
Went in for a tire rotation. Thank you for the free car wash!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the high star review!
Good service, need some checking for poor mileage.
Took my Ford F-150 in for service. They were prompt and did an excellent job. I did have a question on why I was getting poor fuel mileage. They replaced the air filter, but that didn't help my mileage any. Hope they can find some reason why I am getting less mileage from this truck then my 2012 which was set up the same way and drove the same places.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is always a pleasure to see you and Mrs. Wakefield come into our Service department. It's nice to take a few minutes away from work to "catch up" and share our tales. We are sorry that you are having an issue with your new truck, but we would be more than happy to check things over to see what we can do to help. Thanks again for the kind words and we look forward to your call! Darla Friend, Service Manager, Donley Ford-Lincoln of Mount Vernon
Mrs Don Strong (Jackie)
Alan is a great person. Willing to listen to us and to help in any way possible. The dealership itself is a very clean and neat place. Everyone seems to be friendly. If anyone is need of a car, stop by Donley Ford in Mt. Vernon and ask for Alan, great guy! Thanks :)
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Alan is one of our best, that is for sure! He is still blushing after reading this(lol), and he certainly appreciates the kind words. Jackie and Don were a blast to work with, start to finish, and we are very glad that they looked our way. We want to thank you both very much for your patronage, and hope you will look our way for your future automotive needs. Enjoy your Ford Edge, and please stay in touch! Take care, and thanks again! Clint Burbridge Internet Manager Donley Ford Lincoln of Mount Vernon
Retired Service Director and Fixed Ops Trainer
As a retired Automotive Service Director, I know a well managed and customer caring Service and Parts Departments. Donley is one of the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
From all of us at Donley Ford-Lincoln of Mount Vernon, I would like to thank you for the kind words, and for taking the time to share your great experience. It is a great honor for us to be recognized as one of the best Service/Parts departments by someone with so much experience in this field. We truly appreciate it. It will also be our pleasure to continue to serve you and do all that we can to help you out in the future. Thanks again! Darla Friend, Service Manager, Donley Ford-Lincoln of Mount Vernon
Jane14
Went to test drive vehicle from Ashland store and it was not at Mt vernon store as told it would be. Came next evening and test drove vehicle. When my vehicle was driven to see value of it I had to ask 3 times for my keys back. The next morning called dealership and told them I was not interested. Alan Shuller have called me 8 time daily about buying this vehicle. This is very annoying and especially when I am at work. I don't know what he doesnt understand about the message I gave of not being interested. Would not recomend this dealership with the experience I have had with him.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your review in 2013. Over the years we have made significant changes to our processes, staff, and facility and would love to have you back in!
new car purchase
my experience in getting the new car i wanted was great. i was deciding between 2 different makes of a vehicle for the purchase of a new car and they did a very good job at leaning me toward the ford vehicle. they found for me the model and color i wanted!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the high star review!
Enjoyable Service
They start working on my car at the appointed time while I drink coffee, read magazines and watch TV in a nice waiting room. They check everything and give me a written report. I enjoy going to Donley Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the high star review!