Reviews
Write a reviewAwesome service!
I have never had an issue with being able to get an appointment even at the last minute. The service team has always been very good to me especially Tina and Lea.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the high star review!
Great Service
We continue to have all of our vehicles serviced at Donley and have been satisfied every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the high star review!
Lots of fun with salesman
2015 escape. So far we both like it. Device was good
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you from all of us here at Donley Ford! We are very happy that you both like your new Escape. We are also very happy that you continue to choose Donley Ford of Mount Vernon when it comes to shopping for a new vehicle. You are great people to work with, and we look forward to helping you out in the future as well. Thanks again! Clint Burbridge, Internet Manager, Donley Ford-Lincoln of Mount Vernon
FIRST SERVICE
I brought my F150 in for its first service and the staff was very professional. I was in and out in about 30 minutes. Kudos to you, Donley Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the high star review!
Ford Fiesta ST - IS WHERE IT"S AT!
The staff was helpful and great to deal with. Jayme did a fantastic job setting me up with my FIESTA ST! Great and Fun car so far, hope it holds out better than our previous 2012 Focus...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kind words Lance! We are very glad you looked our way, and we hope you have a blast with your new Fiesta ST. Jayme, and the rest of Donley Ford, also look forward to servicing all of your future automotive needs. Thanks again for choosing Donley Ford of Mount Vernon! Clint Burbridge, Internet Manager, Donley Ford-Lincoln of Mount Vernon
friendly staff
It was a comfortable wait but a very long wait. The salesman that helped us (Jayme) made us feel welcomed and did a very good job at helping us.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Andrew and Mandy! We are sorry about your long wait time, and we will address this issue immediately so we can avoid it in the future. We certainly appreciate your business and hope your new truck is everything you need it to be for years to come. We look forward to servicing your future automotive needs, and you can reach us at any time if you need any assistance. Clint Burbridge, Internet Manager, Donley Ford-Lincoln of Mount Vernon
nice place easy purchase
We ordered a Ford F150 in blue and its gorgeous, everyone was so nice and very helpful. We will only buy from Donley Ford in Mt. Vernon from now on...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kind words "Butch"! That new crew cab sure is a looker, and we are certainly glad you looked our way when it came time to order it. As you know, we will do everything we can to help you out, and we look forward to servicing you future vehicle needs. Thanks again and enjoy your new 2015!! Clint Burbridge, Internet Manager, Donley Ford-Lincoln of Mount Vernon
Saturday service
I appreciate the service on Saturday.. Service is quick and reasonable. Also a clean waiting area.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the high star review!
great sevice
I really like the vehicle except the gas mileage it is no where what was said on the sticker and will be taking it back to the dealership this week.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am sorry you are having issues with this and I want you to know that we will do all that we can to get this taken care of for you. I also wanted to thank you both for your continued patronage and loyalty. I know that you and Jim have been Donley customers for a long time, and that means a lot to us. We look forward to taking care of all of your future automotive needs as well. Thanks again, from all of us at Donley Ford-Lincoln of Mount Vernon! Clint Burbridge, Internet Manager, Donley Ford-Lincoln of Mount Vernon
Helpful staff
Sales and staff at Donley friendly and make you feel like you matter. Very happy with my choice of car.
- Customer service —
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the repeat business Judy! We were sorry to hear what happened to the Fiesta that you just bought from us, but we are glad that you are ok and also happy that you looked our way again. Let us know if there is anything that we can do for you in the future! Clint Burbridge, Internet Manager, Donley Ford-Lincoln of Mount Vernon