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O'Brien Mitsubishi

(1,396 reviews)
Visit O'Brien Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 state dealer award
View 5 awards
2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (309) 378-8110 (309) 378-8110
Used (309) 430-6482 (309) 430-6482
Service (309) 807-0704 (309) 807-0704

Reviews

(1,396 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of O'Brien Mitsubishi from DealerRater.

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2017 Mirage SE

Fast and Friendly services. I was helped as soon as a walked in the door. First time buyer everything went smooth and quick Answered every question I had and was able to get me in a brand new car at the payments I wanted

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new car Terry! We're happy to hear that we were able to make your first car buying experience a great one!

O'brien Mitsubishi, Normal il

Kurt Silcott did a great job with the purchase of my new Mitsubishi Lancer. I would definitely recommend him for anyone buying a new or used vehicle!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review Scott. We're glad to hear you enjoyed working with Kurt!

Truck

Kurt Silcot made everything really easy. Gave me all the information I wanted and made buying my new truck easy. Wasn't real happy about total cost but I did need a deal with no money down. Very happy with the truck. I would come back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new truck Dave! We're happy to hear you had a great experience working with Kurt!

Happy customer

Kurt rocks! Mitsubishi made me feel like I had a second home !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review Brittany. We're glad to hear you enjoyed working with Kurt!

Great Experience

I recently purchased a 2016 Outlander SEL from O'Brien Mitsubishi. I cannot say enough about Kurt Silcott. He did everything he could to assist in the purchase of my vehicle to make sure all expectations were met. He was very friendly and helpful the multiple times I was there and was always available by phone. He made multiple follow up phone calls to assure complete satisfaction. If you are looking to buy a vehicle in the future, pay a visit to O'Brien's and ask for Kurt, you'll be glad you did!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review Elizabeth. We're glad to hear you had wonderful experience working with Kurt! Enjoy your Outlander!

Fantastic experience

Jay Miller is an excellent salesman. He took the time to show me all the features of the outlander and outlander sport he even let me test drive both to help me decide which one I liked better. Jay is very knowledgable and friendly. He is patient and truly wants you to have a good experience buying your vehicle. Than you jay

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bonnie thank you for your review. We're happy to hear you had a fantastic experience working with Jay!

Wasn't really shopping for a vehicle but... have 1

I had a vehicle in mind but wasn't sure about the time of year and a big purchase.. My Salesman was fantastic, he listened to what I wanted then accepted all the rejections and what I didn't like about the vehicles he wanted me to look at.. then he sent the text, found the exact vehicle I wanted and sharpened his pencil to make my buying experience less stressful.. Kurt Silcott never gave up and was a pleasure to work with. Thank You ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ronda thank you so much for your review. We're happy to hear you enjoyed working with Kurt!

Awesome customer service with Paul Hepp

Thanks for the help syncing my new phone to my car! Awesome service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jodi thank you for your review. We're happy Paul was able to help you out!

All NEW Outlander is the way to go!

Just bought our 5th vehicle from Chris Todd @ O/Brien Mitsubishi! 2016 Outlander SE. We keep coming back for the great service. Happy again! Thanks to Chris and the O'Brien Team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bruce, thank you so much for continuing to be apart of the O'Brien Family! We appreciate you!

My Outlander

This was the first time my wife and I visited O'Brien. We had a wonderful experience. Jay Miller made the whole process of buying our new Outlander the nicest , stress free purchase we have ever had. We have purchased vehicles from all over the state, but this has been by far the most enjoyable. My compliments to Jay Miller and the entire staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Welcome to the O'Brien Family Adam! We're glad to hear that Jay was able to make your experience a stress free one!