Reviews
Easiest Car Buying Experience Of My Life
I was in the market for a smaller AWD SUV and a friend of mine told me to ask for Chris Todd. I went in and was pointed in his direction and was almost instantly sitting in the one I had seen on their website. Chris walked me through all the key features of the vehicle while test driving it. No sooner than I said I'd take it he sent it to get detailed even though it was practically spotless the way it was. You will not beat the prices on the vehicles, and the service could not have been better! I would also like to give a shout out to Amy in the financing department who made that super fast and painless as well! Thanks to the whole O'brien team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nick thank you for your review. We're so happy you had a great experience working with Chris! Enjoy your new car!
Safe and Affordable!
Last year I bought a brand new 2015 Mitsubishi Mirage from Paul Hepp at O'Brien Mitsubishi Normal. Shortly after I found out I was expecting twins! Having just bought a very small economic car I assumed I was going to have to take a loss and trade up when they arrived but, I was mistaken! Not only can I fit both full size car seats inside but it also holds my double stroller! A huge round of applause for Mitsubishi for not only making such an economical car (it usually cost are $15 for a tank of gas) but also such a roomie car! I am very impressed!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alexis, thank you for your review. We're happy to hear you still love your 2015 Mirage!
Great buying experience
I new what I wanted and my buying experience was quick and smooth. Chris Todd and the O'Brien Team did a great job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review Justin. We're happy to hear Chris made your experience a quick and smooth one!
New Lancer purchase
Just bought a 2016 GT Lancer from Josh at O'Brien and had a great experience. I love the car and they went above and beyond to make it work for me
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Lancer Ian! We're happy you had a great experience working with Josh!
New ride!
My husband and I came in and bought a new Outlander after being referred by friends to O'brien Mitsubishi. We made the trip from Decatur and we didn't want to spend all day at a dealership and Zach was very courteous of our time and we were in and out with ease! Very clean place and everyone was so helpful! Will recommend to friends to and family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Outlander Sara! We're happy to hear you had a great experience working with Zach!
Buying a car at Obriens
I would recommend using Jay Miller. Jay was great to work with. He answered all questions and worked around my work schedule. He was professional and not pushy at all. If you're looking for a car I suggest going to see Jay Miller at O'brien Mitsubishi.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review. We're happy to hear you had a great experience working with Jay!
Jay Miller was very helpful.
i love my new car. a great experience with him. Thanks again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Karen, we're glad to hear you had a great experience working with us!
Awsome experience, Kurt was awesome!
Excellent customer service, quick and easy buying experience! Sales associate Kurt was very knowledgable and helpful!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your review. We're glad to hear you had an awesome experience with Kurt!
Obrien
Very amazing customer service. Got me the car I wanted and the rate I wanted it at. Kurt was the best sales person I have had in the car buying process ever.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Isaac thank you for your review. We're happy to hear Kurt was able to provide you with amazing customer service!
love my outlander
I came in to get my car serviced and met Paul. He was very kind and helped me get a new Outlander. I love my car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Congratulations on your new Outlander Laida! We're happy that Paul was able to help you find a car you love!