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Mercedes-Benz of Brooklyn

(1,359 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 6:30am–8:00pm
Tuesday 9:00am–8:00pm 6:30am–8:00pm
Wednesday 9:00am–8:00pm 6:30am–8:00pm
Thursday 9:00am–8:00pm 6:30am–8:00pm
Friday 9:00am–8:00pm 6:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2014 state dealer award
View 4 awards
2014 state dealer award
2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,359 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Brooklyn from DealerRater.

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Work to do

For the most part the experience was ok not great from dealing with other Mercedes dealership you need to work on bed side manners and giving the customer your full attention before and after the sale. Or example my Mercedes me app still isn't working I will figure that part out but it's the little things that matter.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Jason Revere was an excellent sales consultant.. very...

Jason Revere was an excellent sales consultant.. very attentive, kept me informed of progress , made the transaction uncomplicated... it was a pleasure to do business with this gentleman representing Mercedes of Brooklyn...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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EXCEPTIONAL EXPERIENCE

My sales rep called me to notify me that my warranty was expiring on my car. This alerted me to the fact that my car was 4 years old. I thought this is a good time to buy a new car. Jason was available and easy to deal with. I purchased my car on Monday and picked it up on Tuesday. All the paperwork was handled by Jason and there were no hang-ups.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jerry and Christine have been really helpful. They took...

Jerry and Christine have been really helpful. They took care of my car and solved the problem in a fast and professional way. The best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Title

Takes a long time to complete overall transaction. Otherwise great service, experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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MY EXPERIENCE WORKING WITH KENNY SINGH WAS GREAT.

KENNY SINGH WAS GREAT. HE KEPT ME POSTED, USUALLY I'M NOT NOTIFIED ABOUT ANYTHING. KENNY SINGH WAS GREAT. HE KEPT ME POSTED, USUALLY I'M NOT NOTIFIED ABOUT ANYTHING.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent place to buy your next Mercedes

I was looking to buy a new 2020 GLE 350 and found Mercedes of Brooklyn to be having the best incentives currently out there. I worked with Jerry P. over the phone for most of the deal negotiations and he was extremely helpful and prompt in responding. He worked out the deal as per our discussion and also got the car ready for quick delivery. We only had to make 1 trip to the dealership on the day to trade-in my old vehicle and pickup the new one. Overall, I would highly recommend choosing Mercedes of Brooklyn for your next Mercedes needs to anyone and certainly make sure to work with Jerry P.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very Happy Repeat Buyer

Excellent experience with Johnson Lin my sales representative. He was extremely professional and kept me informed throughout my entire buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I’ve known Johnny Chan for over 20 years! He is always...

I’ve known Johnny Chan for over 20 years! He is always courteous and knowledgeable. Bar none! I’ve leased many Mercedes with him and come back everytime without hesitation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great Experience

Best price around. Dealing was Dawn was extremely easy and efficient. They had exactly what i was looking for at a price far better than any competitor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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