Reviews
Work to do
For the most part the experience was ok not great from dealing with other Mercedes dealership you need to work on bed side manners and giving the customer your full attention before and after the sale. Or example my Mercedes me app still isn't working I will figure that part out but it's the little things that matter.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Jason Revere was an excellent sales consultant.. very...
Jason Revere was an excellent sales consultant.. very attentive, kept me informed of progress , made the transaction uncomplicated... it was a pleasure to do business with this gentleman representing Mercedes of Brooklyn...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
EXCEPTIONAL EXPERIENCE
My sales rep called me to notify me that my warranty was expiring on my car. This alerted me to the fact that my car was 4 years old. I thought this is a good time to buy a new car. Jason was available and easy to deal with. I purchased my car on Monday and picked it up on Tuesday. All the paperwork was handled by Jason and there were no hang-ups.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jerry and Christine have been really helpful. They took...
Jerry and Christine have been really helpful. They took care of my car and solved the problem in a fast and professional way. The best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Title
Takes a long time to complete overall transaction. Otherwise great service, experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
MY EXPERIENCE WORKING WITH KENNY SINGH WAS GREAT.
KENNY SINGH WAS GREAT. HE KEPT ME POSTED, USUALLY I'M NOT NOTIFIED ABOUT ANYTHING. KENNY SINGH WAS GREAT. HE KEPT ME POSTED, USUALLY I'M NOT NOTIFIED ABOUT ANYTHING.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Excellent place to buy your next Mercedes
I was looking to buy a new 2020 GLE 350 and found Mercedes of Brooklyn to be having the best incentives currently out there. I worked with Jerry P. over the phone for most of the deal negotiations and he was extremely helpful and prompt in responding. He worked out the deal as per our discussion and also got the car ready for quick delivery. We only had to make 1 trip to the dealership on the day to trade-in my old vehicle and pickup the new one. Overall, I would highly recommend choosing Mercedes of Brooklyn for your next Mercedes needs to anyone and certainly make sure to work with Jerry P.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very Happy Repeat Buyer
Excellent experience with Johnson Lin my sales representative. He was extremely professional and kept me informed throughout my entire buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I’ve known Johnny Chan for over 20 years! He is always...
I’ve known Johnny Chan for over 20 years! He is always courteous and knowledgeable. Bar none! I’ve leased many Mercedes with him and come back everytime without hesitation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
Best price around. Dealing was Dawn was extremely easy and efficient. They had exactly what i was looking for at a price far better than any competitor
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
