Shottenkirk Superstore

The Service Department is great. They are very friendly and I appreciate the text messages during the service appointment.

Service was performed in a timely manner and completed the things that I needed done.

Great service and friendly staff. Will return to have my service done again. Was very quick and done right.

Overall a great experience at Shottenkirk. Everyone was very friendly and great to work with. Matt Luers was our salesman and I can?t say enough good things about him.

It was a good experience. I would recommend the dealership to others. The process just needs to be sped up some.

The individuals working there helped me find the car I was looking for quickly and efficiently. Everyone was very helpful and courteous. Very good buying experience.

The experience from start to finish was enjoyable. I came there based off of a truck I found online, but ended up not liking it. They found something I liked and made it an easy process to buy. I had an appointment with Matt, but he was still with customers. Montel jumped right in to help. That was a big selling point for me. Salespeople willing and seemingly happy to help each other. I have been to places where they leave you stranded until your salesperson is available. Not here. If you haven't been here, it is worth your time to give them a chance.

This was my experience with this particular store. I had a cam phaser issue in July which they replaced no problem ( or so I thought. ) Then in November of the same yr. I had to have a new transmission installed. Which took 6 weeks to complete. When I got my truck back it had an exhaust leak, the transfer case has a leak now plus on further inspection I also have a oil leak which is coming from the passenger side valve cover and you could tell that it was a fresh leak also the plastic cover for the motor was broken, and they put a factory skid plate under the transmission which they zip tied it on. When I told them about the various issues they came and got my truck to supposedly fix the issues. After 2weeks of them having it. I called to get an update and they said there waiting on parts after another 4 week's they left a voicemail saying my truck was done. Then when I asked about the issues they said that my truck is an older truck and I should expect issues from them disturbing things on my truck. Mind you it only has 156000 on now and it's been took care of. I tried to get a hold of the service manager. No answer so I left a voicemail. After a week I called the regional manager and the next day the service manager called. He sent me a new motor cover and some UV dye to put in the motor to find the leak but it's obvious on where it is and my truck had no leaks before it went there. So if this is what they consider professional work or customer service then I don't need any part of it

Adam is a wonderful person to work with. He is very knowledgeable and worked very hard to find the car we were looking for and assured our satisfaction.

We had an overall great experience. We are very happy with the help we received with learning and getting the app on our phones and hooked to the car. We will return.