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Paul Miller Inc DBA Paul Miller Audi

(2,674 reviews)
Visit Paul Miller Inc DBA Paul Miller Audi
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:30pm
Tuesday 9:00am–8:00pm 7:30am–7:30pm
Wednesday 9:00am–8:00pm 7:30am–7:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:30pm 8:00am–4:30pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 553-5019 (888) 553-5019
Used (888) 884-5685 (888) 884-5685
Service (888) 481-0625 (888) 481-0625

Reviews

(2,674 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Miller Inc DBA Paul Miller Audi from DealerRater.

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I worked with Stuart and he was very engaging and...

I worked with Stuart and he was very engaging and responsive to all questions. Great service overall!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We're glad to hear you had a great experience with Stuart and we hope to see you again next time here at Paul Miller Audi!

Everything about this service (from scheduling, arrival,...

Everything about this service (from scheduling, arrival, loaner pickup, and completion) was easy, painless and professional. Picking up my vehicle after completion was also very easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's so great to hear the Paul Miller Audi team helped provide you with a great experience! Thank you so much for your wonderful review and five-star rating!

Review for this dealership

Handled themselves much better than a previous Audi dealer I've been working with. Fixed the car properly and in a timely manner. Professional communication as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are so happy the Paul Miller Audi team helped resolve some of your issues, Mike! Thank you for giving us your five-star review! We look forward to assisting you again in the future!

I am always satisfied with my car Service with Paul...

I am always satisfied with my car Service with Paul Miller Audi ! Especially the service person Lou Berardino he make me feel I can rely on your service and taking care what I need and worry free

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear this! Thank you for the positive feedback, as well as your kind comments about Lou. We appreciate your support and look forward to your next visit with us here at Paul Miller Audi!

Consumer response

Yes

Very good service level for an unplanned issue (flat tire...

Very good service level for an unplanned issue (flat tire on the highways). Stuart and the team took my visit as an emergency and managed to order the needed spare parts in less than 36 hours, replacement done less than 48 hours after my incident. Insurance worked perfectly and cover 100% of the repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're so glad Stuart and the team were able to help you out and get your vehicle back on the road. Please don't hesitate to reach out if we can be of service to you again in the future! - The Paul Miller Audi Team

Excellent Customer Service

Peter Wendell was absolutely outstanding. He made the car buying experience a luxury in itself. I have purchased several cars across several brands throughout the years, and this was by far the best experience. Peter was kind and extremely patient with me. I came in having a top dollar amount, and he worked with me over time to make the perfect match to what I wanted and fit in my budget. He is knowledgeable about every aspect and knows all the characteristics of each vehicle. He is a pleasure to work with and I have already recommended him to others and will continue to do so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lauren, we are thrilled to hear about your time working with Peter! We are so proud that he could do such great work for you. We're truly lucky to have him on the team at Paul Miller Audi!

Excellent Service

Went in for my first oil change. Everything was professional, courteous and on time. Excellent staff and service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for choosing Paul Miller Audi, we appreciate your positive feedback!

Sales and Service are excellent. Part was replaced...

Sales and Service are excellent. Part was replaced allowing me to start my Audi with no problem and vehicle starts quickly.. Am very happy that I have my Audi running just great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy our team could help you have five-star experiences here at Paul Miller Audi! Thank you for the awesome review! We'll see you at your next appointment!

Joseph Matos, the Audi Brand Specialist, provided...

Joseph Matos, the Audi Brand Specialist, provided excellent service. He was knowledgeable, professional, polite and respectful. I felt like I was treated well and provided the service above what I expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your outstanding experience with Joseph! We're lucky to have him on the Paul Miller Audi team and will share your kind comments with him!

Oil change and software update

I waited for my car to have its oil change and have a software update. I was told an hour and that is how long it took. I waited in the customer waiting area where refreshments were available to me. This process was smooth and I do recommend getting your Audi serviced here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for sharing your experience with us at Paul Miller Audi, Laura! We look forward to your continued business!