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Avis Ford

(1,549 reviews)
Visit Avis Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
New (248) 327-0254 (248) 327-0254
Used (888) 640-0820 (888) 640-0820
Service (248) 327-0969 (248) 327-0969

Reviews

(1,549 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Avis Ford from DealerRater.

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Car purchase

Avis Ford has co to Jed to deliver well to our family for 20 years. Lou Marchesi is a high quality sales person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Bacari, Thank you so much for your warm recommendation of Lou and the team! We are so happy to hear you've had a great experience with us. We hope to continue to serve you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you and we look forward to seeing you on the road! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com

Very accommodating, great service

I was in a rush to find a new (desirable) vehicle at a price that worked for me and they helped out tremendously. I received great service and would recommend the dealership.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Sean, Thank you for your positive feedback. It's always great to hear nice things from our customers. It's our goal to consistently provide exceptional service, and I'm proud that the team was able to deliver. Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com

Great, quick service.

We had a great experience buying our new Ford Transit for our family. Our sales guy Lou searched the country for the perfect one for us and got it to us quicker than we could have imagined! He worked around our schedules and did a lot of the work ahead of the time and over the phone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Ron, Thanks so much for your feedback. We're thrilled you found Lou so helpful and the whole experience pleasant and easy. Our #1 goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving in your Transit! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com

Excellent service

Had an excellent experience..Mike Williams was very attentive to all my needs during the leasing of my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Ruth, Thanks so much for your review. We're happy to hear you've been well taken care of by Mike and the rest of our team. Please let us know if there's anything else we can do for you and we look forward to serving you for years to come! Happy driving! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com

Great serfices

Love my first Escape! Had Fusions before. They were great also. Comfortable smooth ride. Easy handling. Love Ford products!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Karen, Thanks so much for your review. We're happy to hear you've been well taken care of and are enjoying your new Escape. Please let us know if there's anything else we can do for you and we look forward to serving you for years to come! Happy driving! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com

Great Job All Around!

Lee was extremely helpful and knowledgeable about not only the car I was interested in (2016 Ford Escape) but all other cars not even just Ford which made it easy to compare right away. Everyone at Avis Ford was very friendly and I had a wonderful experience! LOVE MY NEW CAR!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Chris, Thank you for your feedback! We pride ourselves on providing great service to all of our customers, and Lee is certainly an asset to our team. We'll be sure to share your kind words with him. It's always nice to get positive reviews from our customers. We hope you're enjoying your new Escape and we'll see you on the road! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com

Upfront, honest and straightforward.

The salesperson Leon at Avis was upfront, honest and straightforward. Made sure we were completely happy with our choice of vehicle by asking questions about we needed in a vehicle, making sure we got every option we wanted and needed. Explained everything, which made part 2 of the purchase, the financing, an even smoother process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Victor, Thank you for your feedback! We pride ourselves on providing great service to all of our customers, and Leon is certainly an asset to our team. We'll be sure to share your kind words with him. It's always nice to get positive reviews from our customers. We hope you and your daughter are enjoying the new Escape and Taurus, and we'll see you on the road! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com

Recall work + replace lost hubcap

quick service, pleasant experience. Work was scheduled and a service car was provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Nancy, I'm thrilled that your last service appointment exceeded your expectations. Our service team works very hard to ensure the satisfaction of each of our customers, so it's always great to receive positive feedback. Thank you for your review! Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com

Great Service

My Salesman Steven Boswell......is the best salesman I have ever had......He went over and above for me.......We from top to bottom of this dealership looking for my new car and the color I wanted.....He even looked at other locations for me......I found what I wanted at Avis......I recommend Mr Boswell to any and everyone......Thanks Steve for your help and going over and above for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Mary, Thank you again for taking the time to share your positive feedback with us. We're so glad Steve and the rest of the team were able to meet your needs. We hope you're enjoying your new Fusion and we'll see you on the road! Thanks! Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com

New Car

Swift and efficient. Excellent service from the sales person and the credit manager. A friendly attitude displayed by all of the employees I encountered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Allan, Thank you for your positive feedback. It's always great to hear nice things from our customers. It's our goal to consistently provide exceptional service, and I'm proud that the team was able to deliver. Please enjoy your Escape and let us know if there is anything we can do for you in the future. Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com