Reviews
Ford Explorer
The service was fine although I didn't like the hassle I had to go through to get a loaner car
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your feedback, Evelyn. Please don't hesitate to give us a call if there is anything we can do for you.
Avis Ford Experience
Mike Williams gave me wonderful customer service. I love my new 2017 Ford Escape.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jamie, Thank you so much for your warm recommendation of Mike! We are so happy to hear you've had a great experience with us and are enjoying your new Escape! Please let us know if there is anything we can do for you in the future. Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
Extremely Satisfied
We recently ordered/bought a new Edge from Avis Ford, and we couldn't be more satisfied with our experience. The vehicle itself was delivered in perfect, ready-to-drive condition, but mostly it was the people who impressed us. The salesman, Jeremy Zumbrunnen (JZ) was wonderful to work with, from the minute we wanted to place the order right up until final delivery walk-thru. Very impressed with his product & sales knowledge, as well as his efficiency. In addition, the business manager (Winston Howard) who handled our paperwork was incredibly knowledgable & thorough. Unlike at other "closings," we felt like Winston was on our side, rather than trying to push us into extra things we didn't want. So all in all, a very pleasant experience at Avis.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ford Edge Leasing
James Lopes was very honest and through with research in finding me a vehicle to lease at the price and features that I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful response to the quality of service our Staff provides, Stuart It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
avis ford, southfield, MI
the service is excellent. You have to get there early for Oil changes or it takes a while.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for your feedback, Frank. We are working on getting the Quick Lane operating more quickly during busy times of the day (after rush hour or on the weekends). Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
FordMovingUSAFoward
I was greeted by a very pleasant gentleman who was both professional and personal. I enjoyed his conversation about the vehicle I was interested in. Having knowledge about something I am interested in is important to me. I am truly thankful for the quality of services I received. Again Greatly Appreciated
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Lisa, Thank you for your positive feedback. It's always great to hear nice things from our customers. It's our goal to consistently provide exceptional service, and I'm proud that the team was able to deliver. Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
Avis Ford is highly recommended
I purchased a pre-owned vehicle from Avis. The vehicle was in like-new condition. The sales process was quick and pressure free. Mike Williams was very knowledgeable and professional in guiding me through the process. I recommend contacting him for new or used vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mr. Elzy, Thanks so much for your feedback. We're thrilled you found Mike so helpful and knowledgeable and the whole experience pleasant and easy. Our #1 goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
STEVE
EVERYTHING WAS GREAT, I WAS VERY MUCH PLEASED AND HAPPY, SERVICE STAFF WAS NICE AND FRIENDLY AND COURTEOUS, THEY MADE ME FEEL VERY RESPECTED AND ADMIRED, I WAS TREATED WITH KINDNESS AND ATTENTION, MY CAR WAS NOT ONLY FIXED PROPERLY AND CORRECTLY IT WAS WASHED AND CLEANED TO MY DELIGHT I WOULD RECOMMEND AVIS FORD TO ANYONE, AVIS FORD IS A STATE OF THE ART FACILITY WITH MUCH MUCH MORE TO OFFER THAN ANY OTHER DEALERSHIP I HAVE EVER BEEN TO
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Steven, Thank you for your positive feedback. It's always great to hear nice things from our customers. Our service team works very hard to ensure the satisfaction of each of our customers, so it's always great to receive positive feedback. Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
Outstanding Ford Dealership
Great buying experience. Having a good salesman makes all the difference in the world. I had to special order my car due to the shortage of Mutang convertibles in area inventory. My salesperson (Lou Marchesi) kept me updated on the build status and delivery timing during the entire process. I've been a customer since I can remember, will never change where I buy a car from.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gerry, Thanks so much for your feedback. We're thrilled you found Lou so helpful and knowledgeable and the whole experience pleasant and easy. Our #1 goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
Customer Service was great
Maurice Houston listened to what I wanted in a car and stayed within my budget. I had visited other dealers and they always pushed for more or tried to convenience me that I really wanted something else. Thank-you for a wonderful experience. Love my new Escape.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Leann, Thank you for taking the time to share your positive feedback with us. We're so glad Maurice and the rest of the team were able to meet your needs. We strive to provide 100% satisfaction to all our customers so we're glad you're happy. We hope you're enjoying your new Escape and we'll see you on the road! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
