Reviews
Terrible Customer Service!!!!!!!!
About a month ago, I contacted the "Work with me Dave" finance program online. I received a call from a sales Rep who NEVER called me back!! I received a text message asking me about my current car and I responded. I didn't hear anything else from anyone there until a few days ago!!! NO, I'm not interested in getting a car from you!!!!!!!!!!!!! You didn't make me feel like you wanted my business! Very disappointing !! Would not recommend anyone to your dealership!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this unfortunate experience to our attention, Yvonne. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please give us a call at (248) 355-7500 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
leasing of a 2016 ford fusion
Mr Gary Addley made thewhole process very smooth and it was a pleasure working with such a professionnal...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Ford Escape
My sales associate, Lou, was very attentive to my needs, from the make, special features, and he even went the extra mile to get the color I requested. He was very up front about costs and benefits, and I appreciate his honesty and professionalism.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very happy with my lease experience at Avis Ford
Nice, clean dealership. Wonderful F@Idepartment. Best salesperson ever. Jeremy Z listened and delivered as I requested.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great star-rating, Darcy! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
review
excellent experience with Larry Sirgany (service writer) and car was done on time and work done was done properly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your comments keep us motivated and working hard for all our guests, Perry! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
Great Experience
Frank is helpful, takes time and answers all my questions. He doesn't rush me and has always found just what I wanted at the price I am willing to pay. He is consistent in his service and friendliness. I couldn't ask for a better experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Linda, Thank you for your feedback! We pride ourselves on providing great service to all of our customers, and Frank is certainly an asset to our team. We'll be sure to share your kind words with him. It's always nice to get positive reviews from our customers. We hope you're enjoying your new Fusion and we'll see you on the road! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
great car all around!
My salesman Mike Williams is an incredible help. He has been helping my family and myself with cars for years now. He always puts in the extra effort to make sure we have a great experience. I went from the 2014 Escape Titanium down to the SE, Escape 2017. I love the new model. Its beautifully crafted. Lots more interior space. There are many features I miss from the Titanium. But I do love the cloth seats instead of the leather, its very comfortable. If anyone needs a suggestion, I would definitely recommend Mike at Avis Ford. He treats you as if you are family. Everyone in that dealership is extremely friendly as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Jessica, Thanks so much for your feedback! We're thrilled you found Mike and the team so helpful and knowledgeable and the whole experience pleasant and easy. We are also so happy to hear you are enjoying your new 2017 Escape SE! Our #1 goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving in your new Escape! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
Great car buying experience
Great car buying experience from start to finish. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Stephen, Thank you for your positive feedback. It's always great to hear nice things from our customers. It's our goal to consistently provide exceptional service, and I'm proud that Gary and the rest of the team were able to deliver. Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
Avis Ford ??
Walt Simmons is the best! I always buy my cars from Avis Ford and I am never disappointmented with the service and professionalism of the staff. Sales manager Roy Williams is awesome!!! I differently always recommend Avis Ford to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Courtney, Thank you for taking the time to share your positive feedback with us. We're so glad Walter and Roy and the rest of the team were able to meet your needs. We strive to provide 100% satisfaction to all our customers so we're glad you're happy. We hope you're enjoying your new Taurus and we'll see you on the road! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
Go elsewhere
BAd customer service whenever you try to get an appointment or vehicle repaired. Even if your car is wobbling while driving they will get rude and direct you to call ford customer service, which is crazy since they are the ones who do the repairs.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mart, Thanks for your feedback. Sorry you had a negative experience while contacting the dealership. Customer Service is one of our main concerns, we apologize for directing you to another source of information. Would you mind contacting us directly with more information about your vehicle and intended repair? Thanks! Hannah S. Online Customer Relations-Avis Ford bdc@avisford.com 248-355-7500