Reviews
Very good service
Your customer service is extremely high. I'm happy that you brought back Amparo, because she is what every customer needs when they walk into a service office. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Angela and thank you for your kind words! Amparo is a great asset and we appreciate her for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Best regards, Joseph Fisher, General Manager
Great service
Everything went as anticipated starting with my lease 3 years ago in 2012 and ending with my purchasing the vehicle in 2015. No surprises!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Albert and thank you for this review! It was a pleasure assisting you and please let us know when we can do so again. Take care! Joseph Fisher, General Manager
My experience was very pleasent.
Totally enjoyed our salesman HD. He was professional, courteous, and no nonsense. The entire experience with him as well as the dealership was pleasent. Would definitely return for future car needs. Would also recommend HD and the dealership to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, we appreciate you taking time to leave us a great review! We are pleased to hear that our staff did an excellent job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to let us know. We hope to see you again! Joseph Fisher, General Manager
Purchasing Experience
My sales consultant Brian Eschrich and the manager Mr Payne treated me with great respect. The purchasing experience was painless.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paul, we appreciate you taking time to leave us a great review! We are pleased to hear Brian and Mr. Payne did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Joseph Fisher, General Manager
Key reprogramming took less time than I was told
Guy who did the write-up on my car said it would likely take 2 hours to finish the job. It was a bit long, but I decided to wait. It took only 1 hour and 15 minutes, so exceeded my expectations which made me very happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Randall, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Take care! Best, Joseph Fisher, General Manager
Customer Servoce
My contact, Jullian, at All American Ford in Hackensack is the best. He reallly looked out for me. Giving me the best possible deal on a lease. And a true gentlemen. The whole staff was great from beginning to end!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving this remarkable feedback, Debra. We appreciate your comments and are happy to hear that Julian was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, Joseph Fisher, General Manager
great service
After buying several vehicles in only a few months, I liked how they took their time showing all vehicles they had in stock and spent time on giving me the best deal possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Steven, we love hearing about customers who have a great experience at All American Ford Hackensack and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions or concerns. Best, Joseph Fisher, General Manager
Great sales team
This is my 3rd vehicle from your dealership. I have found that Jim Payne and his group are very accomadating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Raymond, it was a pleasure to read about your third car buying experience at All American Ford Hackensack. It's delightful to know that Jim and the rest of the staff were able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Best, Joseph Fisher, General Manager
great buying experience
Eddie at ford worked very hard to get me what I wanted and could afford in a quick and professional manner thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to provide such great feedback, Lisa. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Eddie was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, Joseph Fisher, General Manager
Recall - Dealer Service Center
I brought my car in early morning on simple recall and advised it would just take and hour or so. Waited all day for car to be ready for pick-up. I was called around 5 PM.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carl, it is wonderful to hear that our staff was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Joseph Fisher, General Manager