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All American Ford of Hackensack

(403 reviews)

Reviews

(403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Gayle wohlleben

Your service people are great I had a problem with my Bluetooth and the gentleman in the work shop helped me with no problem

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Customer Service

Larry Rubin worked really hard to get us the car we were looking for. I like the way you guys follow up to make sure everything went ok. This is the third car we have purchased from All American, but won't be the last.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Responding to a recall letter

Kenneth in service is always efficient and courteous. The office work was slow and I had to wait for half an hour to get a loaner that was ordered ahead.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best Service and Great People

This was my first time I came for service and everyone was most helpful The oil change and checkup was done in a timely manner. Thank you for a great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Dealership!

The salesman was patient and Informative, low pressure environment, prices were fair. They worked very hard to get me out of my current lease and into a new vehicle with excellent terms.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience.

The service advisor Mr. Gannon was very friendly and accommodating. Quick Lane is very convenient for those on a tight schedule.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Treated great as soon as i walked in. Busy day and they let me wait and it went quick. Jason is a good guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I would say outstanding service ,if it was not for

For the most part it was good, until I had to deal with kelly.she needs to go back to customer service school. Her has poor customer service skills

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Welcome Back Amparo

I am sooooo happy to see that Amparo is back at the service center. She is truly a professional, and tries her best to help and accommodate her customers. Great job getting her back!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great salesman, great service

my salesman was larry rubin. He was knowlegeable about all of the different models. went thru them all with me, until I was completely happy with my choice. Upon delivery, he synched up my phone and went thru every feature with me. Very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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