Reviews
Communication was great everything was explained to me
Communication was great everything was explained to me pick up and drop off of my car was easy and convenient
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, we're delighted to hear that the communication and convenience stood out to you here at All American Ford of Hackensack. Thanks for sharing your experience with us!
I took advantage of an offer to check tire pressure and
I took advantage of an offer to check tire pressure and battery. Every time I bring car in, staff couldn’t be nicer and more accommodating. Ashely is there to check me in with a smile and a familiarity about myself and my car. Always looking out to explain everything and make it a pleasant experience. Ashley is really the best!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sharon, we're delighted to hear that Ashley and the team at All American Ford of Hackensack are providing such accommodating service. Thank you for sharing your positive experience with us!
Tatiana and the crew at All American Ford Hackensack
Tatiana and the crew at All American Ford Hackensack service center are excellent to work with. They communicate clearly through texting which is great when I’m at work. I love that they send you a link that shows what needs to be done and you have the option to click next to each item. If you approve the item to be repaired. It makes having your vehicle repaired so much easier you know what you’re going to have to pay out of your pocket. I highly recommend their service center!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kim, we're delighted to hear that Tatiana and the team at All American Ford of Hackensack made your service experience so convenient! We appreciate your recommendation and are glad you found our communication helpful. Thanks for choosing us!
Nice and pleasant to deal with Tatiana and very
Nice and pleasant to deal with Tatiana and very understanding in the situation of my Ford Explorer that was transferred from other collisions service that was not able to fixed it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lenny, we're glad to hear Tatiana provided such understanding service with your Ford Explorer at All American Ford of Hackensack. Thank you for sharing your experience!
They took care of my problem and my concerns they also
They took care of my problem and my concerns they also replaced my battery and changed my oil
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you for leaving All American Ford of Hackensack a five-star review! We are so glad that our team resolved your concerns. Safe travels!
Took my car in for routine oil change this time and the
Took my car in for routine oil change this time and the service department from start to finish was what I come to expect from this dealership.Also met and talked to a nice gentleman while we were both waiting for our vehicles
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ronald, we're delighted to hear that your experience with our service department at All American Ford of Hackensack met your expectations. Thanks for sharing this positive feedback, and we hope to see you next time!
Ashley is polite, professional and understanding.
Ashley is polite, professional and understanding.She addressed and resolved my car issues. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sharon, we're delighted to hear that Ashley provided such excellent service at All American Ford of Hackensack. Thank you for sharing your experience with us!
Had to do a routine maintenance on the new car.
Had to do a routine maintenance on the new car. They Got me in and out quickly, I totally appreciate it!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Roman, we're glad to hear that your routine maintenance was quick and efficient at All American Ford of Hackensack! Thanks for choosing us!
Ashley is such an asset being the frontline for All
Ashley is such an asset being the frontline for All American Ford in Hackensack. Because of her, I moved forward in getting my car serviced/fixed and was equally happy with the service I received. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marjorie, we're delighted to hear that Ashley made such a positive impact on your experience at All American Ford of Hackensack. We're glad you were happy with the service and appreciate your feedback!
Ashley was the case manager.
Ashley was the case manager. She was very nice and very helpful. But she wasnt in and some others didnt know about Ford rebate that was posted on their wall. I had to look it up myself..lol. Repairs went fine even if it was costly.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us at All American Ford of Hackensack. We're glad to hear Ashley was helpful, but we apologize for any inconvenience regarding the rebate information. We appreciate your feedback and will work on improving our communication in the future!