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Wasatch Front Kia

(136 reviews)

Reviews

(136 reviews)

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What a waste of time.

We were selling our car on a local site. I received a phone call from them wanting to buy the car. They knew the details and I told the gentleman on the phone we wouldn't be budging on price because that is the amount we owed on it. He said not a problem and told me to bring it in. My husband got there and they low baled him by $3k. Really?! You knew the price we wanted before we even got there. The car is in excellent condition. You have just lost any future business of ours and anyone else I talk to.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

What a joke

My wife and I went in the beginning of August looking at new Kia Optimas with no intention to purchase a car as we were comparing vehicles at the time. The salesman who came to help us was knowledgeable about the vehicles and let us take a 2014 Optima SXL for a test drive. Although it wasn't the color we wanted he stated, "I need to make room for the 2015's. Give me 10 minutes of your time and I'll make you a deal you can't refuse" so we figured we'd give it a shot. I told him that I wasn't here to waste my time and if the "deal" wasn't worth it, we'd walk out. 10 minutes later he came back with a number. The cost of the car was only $1800 less than the sticker price. Mind you, I already qualified for $1500 in factory discounts. This figure was a joke, especially after doing my research and knowing what the MSRP was as well as the invoice price. When we got up to leave he tried to have us sit back down for so he could "see what else he could do". As we were walking out, the salesman was yelling at us in front of all of the other customers and sales staff for us to give him our price. No thanks. If that's the way you're going to lure in business and troll people for sales, I'll take my business elsewhere. So we did. We went to Young Kia in Kaysville. No jokes, no gimmicks, straight forward price (on our terms), and we got a 2015 Optima SXL in the color we wanted for less than our "price we couldn't refuse" at Wasatch Kia for a 2014. I'll never visit any Cutrubus dealerships again as we had a similar experience at Cutrubus Cadillac a few years earlier.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Great Service!

Marlos helped us so much in finding the right car! I would recommend him to anyone. The service from everyone was excellent and everyone was so friendly and willing to help. The process went really smooth as well which was really nice for us first time buyers. Thank you so much to every one at Wastach Front Kia. I love my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Satisfied with buying experience

Marlos Harvey was very professional with my buying experience. He was not pushy and that was the reason I bought from this dealership. I would recommend this dealership because of my buying experience. I do not like pushy salesmen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great service

I went into the dealership today and was helped by derick wagstaff and he was great about helping me find a the car I want...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great Service

I came to Kia January 27th an was assisted by Derick Wagstaff. I came in looking to trade in my current vehicle for a Kia Optima. I was pleased with Derick's service. All my questions an concerns were answered an I will be back to purchase the kia optima from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Ask for Jared

Honest and easy to work with. Jared was so great to work with when I bought my car. He kept me on budget, and made the process as painless as possible. He knew his stuff about the Kia Soul. I got me a great new car, from a great sales associate. Thanks for the help!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Greatest sale person ever!

My saleman Marlos Harvey was outsanding, I recommend him to all my friends in state and out of states that are looking for a car. He wasn't pushy and was really quick to greet me at the door and stay with me at the beginning and after the sale and beyond. So if you are looking for a car new or used come to this dealership and ask for Marlos.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing Dealership

Came in for service on my Kia Sorento and left with a new Kia Optima! I've bought multiple cars from them and will continue to because of the great customer service. Definitely recommend them to everyone who is looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5 Stars

I was happy with the deal that I got. The employee that worked with us was patient and didn't push us and pressure us into buying a car which I enjoyed. He gave us the best deal possible and then let us make the decision of whether we wanted to buy the car or not. I didn't feel forced into buying something I didn't want. I love my car and am happy with the decision made.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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