Wasatch Front Kia

I would like it if it were possible to give the service department a zero-star rating. We have bought four cars from this dealership, all from Marlos. Marlos is a 10-star-rated salesperson. We trust him, and his customer service is off the charts! Now, back to the service department- rude, disrespectful, condescending, etc. We trusted them, and they failed MISERABLY!!! Through all our recalls and service maintenance, they FAILED to do an alignment on our 2024 brand new EV9. Their reasoning is that we didn't specifically ask for it (it is in their computer system and service maintenance plan to do so), and THEY knew what needed to be done! Our tires went bald at 21,000 miles. Their response: tires aren't covered. Had to call KIA customer care, who instructed them to file a warranty claim on the tires (and yes, I have email proof), and they didn't, but would happily sell me new tires for buy three get one free!!!! I called to speak to the GM, but there is still no response. It is regrettable that a place with incredibly excellent salespeople like Marlos has such a crappy service department. We have had to use Kia's customer care for basically everything.

If I could give a zero star review I would. Crappy service department. Took my car in to have my oil changed and my tires rotated. To make a long story short so I could go on forever! They said they rotated the tires and they didn't because I marked one of them and it was in the same place so I told them they took it in rotated him took my car home drove quite a few miles of her to knocking noise come to find out three lug nuts were missing and one was barely hanging on by a thread and one was tight. I drove it on the freeway that could have been catastrophic not only could it have killed me my boyfriend and my daughter but the tire could have came off and went through somebody's windshield. I went in talked to the service manager he asked me if I had the car there I said no I'm not driving the car on one lug nut so he came out to my house himself checked out the tire made sure there was no damage. He didn't see anything wrong so he put the lug nuts back on and check the other tires I told him that was negligent on his service department employees because they could have had a huge lawsuit on their hands. I told him I feel like I should be compensated in some way he offered me a tank of gas. My boyfriend emailed the service manager and he never emailed back. I would not recommend this place to anyone sales or service department

Very dishonest negotiations and poor service. All the poor reviews are accurate. They advertise one price and try and add additional costs. Worse service I have ever experienced. They actually use the poor excuse why it takes so long on corporate warranty testing requirements and parts not available. When you compare the poor reviews here and on there actual website you should be very concerned buying from this location or even a KIA.

We stumbled upon this dealership while we were shopping for a used car for our daughter. From the moment we stepped on the lot, we could tell it was different then the other dealerships we went to. Arby was very knowledgeable about everything and answered all of the questions we had. There was no rush and he was not at all pushy. Javier was great to work with as we did the paperwork to finance the car. When the car we purchased had an issue right away, they had us bring it back in and went through it to figure out what was going on and replaced some parts without charging us. They also lent our daughter a car to use while hers was in the shop. Brandon, one of the sales managers, and the other front desk gal were up front and honest about everything that was happening and worked hard to make it right so our daughter had a reliable car to drive while attending school there from out of state. They even knew her name when she came in to pick up her car, which made her feel special. I definitely recommend this dealership to anyone looking to work with an honest and friendly company.

The dealership is very very dishonest. 1st, they advertise cars at a very low price and then add $1700 on to the price for nonsense fees (on top of the delivery fees). When asked what these fees are for we were told, "because we have to make a profit somehow". Advertise the real price!! Don't advertise an artificially low price and then add on to the price under a different, ridiculous name. This is extremely dishonest. 2nd, I approached them to buy another used car that was advertised. It was advertised at a fair price, and then the add said "qualifies for $4000 EV rebate". When I asked them about it, they said the rebate was already subtracted from the price. But the ad said that it was eligible for $4000 off the price. I double checked the ad and nowhere did it say the $4000 was already included in the price. I checked with multiple other dealerships and they either clearly said the advertised price already included the rebate, or they said the $4000 would be subtracted from the price. That's how honest dealerships do business. Wasatch Front Kia is as crooked as they get!! I would never buy another car from them. And it doesn't matter how good their price is, I simply don't care. I don't want to do business with crooks.

Bait and switch pricing. They bumped up the price of the listed car "because it's certified used" so they cover it w a full warrenty- alright, I can almost understand adding 5% for that, but roll it in to the original listed price. Next was the edgeguard, pulse collision protection, and ikon services, at $1697 for the three to be added to a used car. Dude, that was already covered when the car was first sold. I dont want to enroll in those. Non negotiable. Then the salesman got all upset that we were lowballing him when we wouldnt pay those mark ups. Like- I was willing to pay the 400 doc fee, the utah property tax fee 125(even though utah doesnt charge it), but for you to be upset and claim that you'll just sell it to carmax for 2k more than the price you were offering us, lol. I mean, the car has been for sale for 5 months, good luck with that. Take your business elsewhere.

The absolute best car dealership experience at Wasatch Kia. Marlos was absolutely wonderful to work with. We showed up not knowing exactly what we were looking for but Marlos was knowledgeable and went over all of our options. We were in and out within 2.5 hours which is the least amount of time I've ever spent at a dealership and we absolutely love our new car.

I'm writing this review, so someone else doesn't have the same problem we had. My daughter bought a 2023 Kia Sportage a year ago. She loved the car, until around November of 2023 She noticed a shaking in her car when she would braked. She took it in to the dealership to have them look at it. The car had 13,800 miles on it. She was told her front brakes were totally gone and her front rotors where gone too. Then they said its not under warranty and it would cost $1500 to replace both. I was fuming mad how can a brand new car have to have this much work done on it. The answer is that they put crappy cheap parts on it when she bought the brand new car. I will never purchase a Kia ever again. It was the first Kia and certainly the last. Kia and the dealership should've replaced this for free. We ended up paying around $525.00 we shouldn't of paid anything. Buyer Beware Don't by a Kia. Especially from Wasatch Front Kia. They have lost a customer forever.

Poor experience, I would not recommend buying or ordering a car through them. We had been looking for a Kia Carnival for a while when we received a call from the sales rep Zaira that she had access to a “rushed” order on a Carnival so we could get the exact colors we wanted quickly. I was told it’d be 6 weeks and because of this the price was increased by 4k, demand was high at the time so we were initially fine with the price. Looking back I don’t think that was ever a realistic timeline as most dealerships told us it’d be about 6 months, she didn’t respond the following couple weeks as we asked for an updated timeline that she said she’d have after submitting the order and hearing from Kia. After a month she finally called and said it had been pushed to September, I'm assuming this was the timeline all along. We had no discussions of a price reduction even with the pushed date. 
The car did just show up early mid August, but the demand for theses cars are not as high as they were in the spring and they won't adjust anything on price. False promise and now being price gouged if I want to move forward on the car. They say there's nothing they can do and have to keep my deposit. The deposit also seems to be double what most dealerships charge. Plenty of better Kia dealerships out there.

Back-logged with engine replacement. One month to get in line for a diagnosis -which I strongly suggested had to do with mouse damage to hybrid battery in trunk. I’m correct. Each person I spoke with was kind. But the ability to deliver timely service seems like a systemic problem .