Wasatch Front Kia

I had a total loss on my previous car and the settlement came faster than I anticipated meaning i had to turn in my rental car the next day. (SURPRISE) I have had a few friends recommend Kia as well as the Cutrubus automotive group. So after work I drove a few other cars before heading to Kia I wanted to be sure it was what I wanted. I arrived and kevin introduced himself to me. I explained my situation with credit (I had just bought a house and used my credit cards to buy furnishings so I was a lot lower score than I typically am) He pulled in the sales manager who promptly went over my needs in a vehicle had Kevin pull up a few options based on our financial discussions. He explained to me that my score had me posting 11% for a loan but he found a way for me to lease a brand new 2015 for half that rate. I drove a used Sportage then I drove the new one. I am glad made the choice to come to Wasatch front I was transparent and the completely reciprocated. Last but not least I walked into finance waiting to get the gates flooding open different numbers than we discussed or hard sells on extra crap I couldn't afford. To my surprise I sat down and explained that they had secured the numbers we agreed on on the sales floor. He then had me sign required documents which he helped explain in detail what I was signing before I signed. Finance was a breeze I was in and out in under 15 minutes (in the past I think i averaged 50 minutes? )

I had a total loss on my previous car and the settlement came faster than I anticipated meaning i had to turn in my rental car the next day. (SURPRISE) I have had a few friends recommend Kia as well as the Cutrubus automotive group. So after work I drove a few other cars before heading to Kia I wanted to be sure it was what I wanted. I arrived and kevin introduced himself to me. I explained my situation with credit (I had just bought a house and used my credit cards to buy furnishings so I was a lot lower score than I typically am) He pulled in the sales manager who promptly went over my needs in a vehicle had Kevin pull up a few options based on our financial discussions. He explained to me that my score had me posting 11% for a loan but he found a way for me to lease a brand new 2015 for half that rate. I drove a used Sportage then I drove the new one. I am glad made the choice to come to Wasatch front I was transparent and the completely reciprocated. Last but not least I walked into finance waiting to get the gates flooding open different numbers than we discussed or hard sells on extra crap I couldn't afford. To my surprise I sat down and explained that they had secured the numbers we agreed on on the sales floor. He then had me sign required documents which he helped explain in detail what I was signing before I signed. Finance was a breeze I was in and out in under 15 minutes (in the past I think i averaged 50 minutes? )

This was absolutely the worst car buying experience of my life! If I could give zero stars, I would. My transaction was full of misrepresentation and unethical business practices on the part of the dealer. This review is long – I have a long list of issues with Wasatch Front Kia and if you are considering purchasing from them, read the whole review. I bought a used vehicle in December 2015 from Wasatch Front Kia. First, there was a smoke smell in the car when we test drove it. I told the salesman that if we were going to buy the car, they would have to treat the smell. He agreed that would be part of buying the car – we even both signed a conditions paper for this, although they never gave me a copy. The smoke smell was supposed to be resolved before we picked up the vehicle. It was not, but they promised they’d take care of it that week. It took me over 10 phone calls and nearly 4 weeks to resolve. Second, the face of the contract doesn’t add up. Line 1 is purchase price of the car. Line 2 is for their pulse system (see #4 below for more on that). Line 4 had “Autoqual” but no amount. Line 6 said add Lines 1-5. Line 6 does not equal the sum of lines 1-5. In fact it is $448 higher than the amounts stated on the face. The first time I asked the finance manager on the phone, he told me that the charges were a bunch of miscellaneous AutoQual related charges, but would not elaborate on what those were. Later, on a different phone call, he told me it was a 2 year AutoQual interior warranty. I have asked for a WRITTEN detail/explanation of the $448 charges on multiple occasions and none has been provided. I have made my request both verbally and in writing. Each time I talk to someone about it, I get a different story. I never agreed to a 2 year autoqual warranty. I don't want it. I was not told about it. I was not given an option to decline it. The amount was not disclosed in writing on the contract, yet I was charged for it = Misrepresentation, hidden fees, and unethical business practices. I requested a refund for the $448 – funny that this request is what they choose to respond to in writing –we cannot refund the charge. No other explanation, still no written description of what the charge is for, still no real reason why it isn’t shown on the face of the contract, just “no”. Third, when I sat down to work out the details of purchasing the vehicle, the sales guy wrote $14k on a paper, crossed it out and wrote $13k and told me that he’d taken $1000 off the price. The vehicle was listed online on KSL’s website at the time for $13k = Misrepresentation and unethical sales tactics. Fourth, the sales people told me that all their cars come with the pulse system on the center rear brake light. They said I simply needed to sign a paper. They did not disclose the price tag of $399 nor did they disclose that this was an optional item. When I saw the charge on the contract they told me I’d already signed and agreed to that. = Misrepresentation/unethical sales tactics Fifth, the face of the contract quotes Utah state law: “If seller is not able to arrange financing within the terms disclosed, then seller must, within seven calendar days of the date of sale, mail notice to the purchaser that he/she has not been able to arrange financing. Purchaser then has 14 days from the date of sale to elect, if purchaser chooses, to rescind the contract of sale, pursuant to section 41-3-401.” The contract of sale was dated 12/11/15. Why then, did I receive a letter dated 12/31/15 stating “we are sorry to advise you that we cannot provide credit to you at this time or that we cannot provide credit on the terms you requested.”? The letter arrived in my mail on January 8, 2016. When I talked to the finance manager he stated that the letter was simply system generated and that I had nothing to worry about. I wonder if the rejected credit application goes out to all their customers or if something was up with my loan. Either way, it doesn’t appear that either their system isn’t set up to follow the law (letter dated 20 days after contract vs. 7 days per the law) or their system is garbage that sends out unnerving letters to customers that state their credit application has been denied. Also, nowhere in the letter did they explain that I could elect to rescind the contract of sale due to the rejected financing – at that point I would have taken the car back and put it on them, but the overall 21 day period per the law was over. A letter from the credit union with my approved financing arrived January 12, 2016 – a full month after the date of purchase. Sixth, last week I had to put new rotors on the front of the vehicle because the brake system was grinding them to pieces - the same braking system Wasatch Front Kia represented had just been checked over and mostly replaced by their shop when I purchased the vehicle. The shop I did take my vehicle to (who I know and trust) indicated and showed me that a very cheap plate had been installed and had failed and there was severe rotor damage. Most people don't expect there to be significant problems like this within 3 months of purchasing a vehicle from a dealer, especially in an area they represented had just been worked on. I will never do business with any Cutrubus owned company again and I intend to share my bad experience with others in every way I possibly can. MVED complaint for misrepresentation and BBB complaint for unethical business practices/hidden fees goes out next week.

I knew exactly what I wanted and Spencer Juarez helped me find the exact car to meet my request! Financing was easier than I thought and the interest rate they gave me was so much better than I had anticipated! I love this new car and IF I was going to get another car I'd go back here in a heartbeat, however have what I want now! Thanks for excellent service!

Long story short, my 2014 had a manufacturer defect, which my car IS still under warranty. I took it here to get it fixed, they told me it'd be 5 days, this being the only way to get around i asked about a rental/loaner, since it was under warranty and all, well apparently they don't pay for them? Which made no sense to me, so I made few phone calls and was referred to Young Kia whom had a rental waiting for me that night even though they didn't get my car until the following day cause Wasatch Front Kia wouldn't put my car back together that night. But the way Mark IN service talked down to me and made me feel like the problem was my fault was horrible customer service. I will never go there again and I will pass my experience on to everyone I know.

In the two and a half years since I've bought my car here I have never been happy with the service. They never informed me of when I needed to do the big maintenance checks for the fuel injectors or anything else. Every time I've called to schedule an appointment they are "completely booked for the next week so can we put you in two weeks from now". When they took the badges off my car to put on the others I purchased from them they completely chipped the paint on my car and never said anything about chipping it, I'm sure because they hoped I wouldn't notice... When I noticed this happened right after they put them on they said "we order you a paint pen and you'll get it in 7 days so you can fix it" they never offered to fix it, I had to fix it myself. They're customer service sucks and I will never go here again, far less recommend people to go here, I will tell them to avoid them completely and go somewhere else because they're service is far from acceptable. After going here for two years thinking "it will be different this time", it never has been so I'm done giving them my business

Went down there from Cache Valley to just look. My sister has a KIA Sorento that I have rode in several times and I love her car. Bought a KIA Sorento 2016. Was wanting to trade my 2007 Ford Escape but they were only going to give me 2700 for it. Sold my car myself in 3 days for $5000. Overall experience was good.

Bought a Kia Optima from them and the spare key is not programmed to my car. I went in today thinking that, since this was in no way my fault, I would get the key programmed at no charge. She told me that I had to pay $50 because it was my fault I didn't notice it sooner.

On 11/22/2014 I took one of my Kia's for routine maintenance (oil change/tire rotation). Even though the 2006 sportage is out of its 5 yr warranty period, I still take this vehicle for its service to this dealer. After checking the vehicle in, my wife and I went into the waiting room. We were the only customers there and the TV was on. I changed the channel to watch FOX news. Approximately 15 minutes later a woman came in and sat fiddling with her iphone. Shortly thereafter, A saleman approached and asked if I was watching FOX news. I replied "Yes I was, whats wrong with watching FOX news." He replied, "It is the policy of this dealership that this channel will not be watched." I again asked "whats wrong with watching FOX news channel." He replied, " all they do is report bad news." I told him all news channels report mostly bad news. Meanwhile he picked up the remote control, channel surfed until he found ESPN, stating this TV was on the football channel, enjoy the football game, and he walked away. Meanwhile while the college game was on. my wife continued to read magazines, the woman with her iphone continued to fiddle with her phone and I sat there completing what just occurred. I guess I wronging assumed that the TV in the wating area was for the customers satisfaction/viewing on the channel he/she wanted to watch while waiting for their vehicle . Shortly thereafter, my vehicle was finished and I was getting ready to leave. I went back to the salesman and told him I had a suggestion. I told him "If it is your policy and/or this dealerships policy that certain channels are not to be watched by the cutomers of this dealership, that you should pick up the remote and use the lockout feature and block all the channels you do not want the customers to watch". I went and paid my bill for the services completed and it was then that I learned that the salesman was actually the manager. I told the service manager I was a very unhappy customer, being dictated to what I could/could not watch on TV while waiting for my vehicle. I also told the service manager, today is the last time I will ever use this dealership to service either of my two kias or will ever purchase a vehicle from this dealership again. It may be petty, but customer service is a big part of providing service and dictating what a customer can watch on a TV thats supposedly for customer use does not fit in with excellant customer service.

This review will not even give justice to how terrible an experience I had. I guess the ultimate is that I bought a Subaru down the street for the same price. A better car, a better experience, and will never purchase a Kia again. Thanks for at least leading me in a different direction.