Bob Thomas Ford

About a month ago I brought my 06 FEH in to the dealer for a warranty repair on the E-Brake. I had noticed that it no longer worked at all, and I could pull it up well above the normal range of motion. After I picked the vehicle up from being fixed, I immediately noticed a squeeking noise coming from the rear of the vehicle. I brought it back to the dealer who told me I would need to re-schedule a day to be without my vehicle again and leave it for them to look at. I was already pretty annoyed at this point since they handed me my vehicle back with a different problem than what I brought it in for. After my second trip to the service department, they explained they had knocked a brake cover out of alignment when they were fixing the e-brake and it should be all set now. They still could not explain how they gave me a vehicle back that they had broken something else on without fixing it. On my drive home, I turned left...and guess what, a loud grinding squeeking noise resnoated from the rear of the vehicle. I drove back to the dealer, who then once again explained that they had other scheduled repairs, and I would need to bring the vehicle back. Once again, they had given me my vehicle back with a problem. It went in a third and final time, where the department was rude to me and told me I was making up the problem, because the couldn't find it. I took a drive with the technician who stated that that sounded like a brake problem, however he had to ask the manager to put it up in the air...guess what...the manager said that there was no problem. I am taking my vehicle to Mantilia Motors in West Haven...maybe they will be a bit better