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A. Crivelli Ford, Inc.

(266 reviews)

Reviews

(266 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service. Very friendly and knowledgeable.

Staff was very friendly and polite. Our sales rep. Steve Vidovich was very helpful and knowledgeable. There was no pressure at all to purchase the vehicle. It was an enjoyable experience thanks to Steve and the staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, all reviews are valued. Please contact us at skanagavel+testaudi@reputation.com so that we may follow up with you directly. We hope to hear from you.

Great service

Great service the facility was nice snd clean. The service employees are very helpful. They explain what was done to your car and why it was needed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, The A. Crivelli Ford, Inc. Team

Crivelli

Staff is very considerate and willing to go the extra mile to help all the customers. Facility is always clean and welcoming.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

At A. Crivelli Ford, Inc., our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Best, The A. Crivelli Ford, Inc. Team

Excellent Services

Sales person was excellent to work with in everyway. He went out of his way to bring me the van to look at. And did everything to show me the van. Just very good to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, all reviews are valued. Please contact us at skanagavel+testaudi@reputation.com so that we may follow up with you directly. We hope to hear from you.

Need to improve how to treat customers investments

Got me in and out quick. Wendy does a good job working with my schedule. Did two other recalls I was not aware of.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The A. Crivelli Ford, Inc. Team

Service

Easy to get the service completed. I returned from Florida with only a week left on my inspection. Wendy worked hard to fit me in the schedule to get inspection completed in time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, all reviews are valued. Please contact us at skanagavel+testaudi@reputation.com so that we may follow up with you directly. We hope to hear from you.

Great Buying Experience

Scott made the process easy and everything was handled as quickly and efficiently as possible. Once the vehicle arrived I was able to pick it up the next day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, all reviews are valued. Please contact us at skanagavel+testaudi@reputation.com so that we may follow up with you directly. We hope to hear from you.

Sales Activities

Scott Jones was one of the most personable people we have ever engaged with in the car buying process. And he was very knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Best, The A. Crivelli Ford, Inc. Team

Great Salesman

Scott our salesman was very easy to work with. Scott showed us a lot of items on our new car that would have taken us awhile to figure out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Edward, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know [STAFFER NAME] went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Best, The A. Crivelli Ford, Inc. Team

Oil change

Fast friendly service I was in the dealership for less than an hour for an oil change and tire rotation

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, all reviews are valued. Please contact us at skanagavel+testaudi@reputation.com so that we may follow up with you directly. We hope to hear from you.