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Key Auto Mall

(630 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (888) 849-4162 (888) 849-4162
Used (866) 454-3427 (866) 454-3427
Service (866) 838-0555 (866) 838-0555

Reviews

(630 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Key Auto Mall from DealerRater.

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Great looking Jeep and great service

Petey went above and beyond for me and I would definitely go wit him for future car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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FOR HEAVEN'S SAKE GO SEE WAYNE WEEMS!!

We've bought multiple vehicles from Wayne Weems at Key Auto Mall in Moline IL and he just rocks. He's honest and pulls no punches. He's knowledgeable and friendly (tho could smile more). We just bought a Dodge Durange R/T from him tonight and had another positive experience with him. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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great buying experience

I was looking for a specific Mazda and they went out of their way to find the car and gave me a fair price. I felt comfortable throughout the whole process and will definitely purchase again from Key

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Best deal/day of my life

Came in to KEY looking at new dodge challengers. Really nice, knowledgale, sales staff. Best sales person, and the greatest management team I've ever met. They went above and beyond to help me. got more than what I expected :) completely satisfied. Highly recommend this dealership. Will be back for any future vehicle purchases. only thing was a crazy lady and guy where yelling because they didn't want to pay for their challenger I believe and from what I over heard her she was saying about the numbers she was getting a great deal. She wanted a challenger RT but wanted to pay Ford Focus price for it. Other than that very great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2014 Captiva Owner

My salesman Wayne Weems was very knowledgeable, and dedicated to finding the best fit to my specific needs and wants in a vehicle. I feel that my sales experience was very smooth and Wayne was very helpful in finding the right vehicle and explaining the true benefits of all the coverages that were available. I would definitely recommend Wayne and Key Auto Mall to anyone looking for a vehicle as you wont find a better group to deal with out there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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you would be crazy to not but from this place!

Great facilities, great people, great managers, hands down the best dealership in the Midwest. If you buy elsewhere, than you'll probably get ripped off.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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very enjoyable experience

I first would like to thank Brad Wallace and Jeff Smith for guiding me in the right direction in my lease of a new Ram 1500 today. They combined for over 40 years of experience in the auto business and it showed in their professionalism. I originally had in mind a stripped-down model. Unfortunately the strip down models have a higher residual than other models with more equipment. Brad and Jeff were able to recognize that and we're able to put me into a better truck for the lesser money. I couldn't be any happier. It was a great experience and that's why I would like to share it with you. I would recommend Key to all my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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A Complete Rip Off

I made a huge mistake by visiting this dealership and ended up storming out. I was shopping for Dodge Challengers and after taking a test drive I went in to start working out the details for the lease. The salesman was good, but the manager was clearly trying to rip me off. He came back with a lease amount that was $200 monthly higher than what it should have been. I found out that they were not only adding in a ton of extra charges, but somewhere in there was a massive amount of payment increase. While I was inquiring about how he came up with this price he proceeded to tell me that he was doing me a favor by finding me the car I wanted. At this point the conversation went south quickly. I went directly across town to Kimberly Car City and ordered by new car, got professional service, a good price, and was not insulted by the staff. Skip this crap dealership and go to Kimberly Car City.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Great service. Friendly staff

Great service starting with Evan from the Internet sales to Rob the sales associate. Came to a quick agreement on the price of a pre driven vehicle. The whole staff was friendly and easy to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service. Made sure I was taken care of

knew I was in a difficult car situation. Made sure I was in a reliable vehicle. Great service. Didn't waste anytime.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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