Kennedy Mazda

Hi Rich Thank you very much for the great review of our dealership. We appreciate your business! Andy

Thank you Melissa and Michael for kind words! We are very proud of John as well! Thank you both again for your business! Andy

Thank you so much for the glowing review Jade! I hope you and Tyler enjoy the new Mazda CX-5, I know it will serve you well. Thank you again so very much for your business! Andy

Thanks you so much for the review! We appreciate your business and I hope you are enjoying the new MAZDA3 GT! Andy

Hello Karen, I am sorry to hear you and Meghan got off on the wrong foot somehow and to compound things we disappointed you and have you questioning if our service department is trustworthy. I can assure you working with Jerry O’ Daniel for over 22 years, he is as honest as the day is long. The sunflower seed you mentioned is most likely from a bird feeder at or near either your residence or workplace. It is from a rodent that was about to make a comfy nest in your CX-5. We see this quite often. I personally checked your service history and I understand what happened. Jerry was looking for a line item in your service history for the cabin air filter. The last one detailed out was indeed 12/22/2015 at 53,948 miles. The problem is he missed on 6/7/2017 you had a 75,000-maintenance package completed at 79,366 miles which when are service software provider coded the package it bundled the filter in the package option but does not break it out as a line item. The only way Jerry would have seen the filter installed on that date was to double click on that repair item and open a PDF of the repair order. Obviously, he was trying to do a quick overview of your service history looking for the cabin air filter line item. There was no intent by him to deceive you, it was just an honest mistake. Now according to Mazda scheduled maintenance on the 2013 Mazda CX-5 the cabin air filter should be changed every 25,000 miles or 2 years. Your service visit on 8/28/2018 you had 99,467 miles on your vehicle so 4,899 miles short of needing to be replaced. I would be more than happy to offer you a credit seeing the filter was not due to be replaced for another 4,900 miles. Please let me know what you feel is fair and I will take care of it for you. I hope we can repair our relationship and earn back your trust. You like all are customers are very important to us and we want you to know that you can indeed trust what service is recommending and would never lose our integrity and try to up sale or push a repair that is not something we felt is needed. Andy

In response to my first post, I guess the explanation for Jerry's response, it may be possible and would make sense because Jerry has always been honest before. As for origin of seed and Meghan's customer service skills, I don't agree. I sent a response and appreciate your response to correct this situation and believe you are a great manager,

Sydney was excited to hear your rating of her service! We appreciate your business, please let us know if you need anything. Thank you so very much for the review! Andy

Hello Kirk, Thank you for the review I always like when a customer gives us a chance to review our processes and procedures. It gives us an opportunity to get better with our customer service. In this instance, I do not see anything misleading at all in the chain of emails and in fact I think we were pretty direct and transparent. I was the manager that emailed you and I never said we could get very close. My direct words "bring your car in and we would see what we could do." There is no way to know that your trade needed tires unless you told us upfront which you did not, your trade is also a base limited, no sunroof, no nav. Let's review the emails together. Shall we. Your 1st email: I have a 2015 Hyundai Sonata Limited in great condition, with 38K miles. It's a two owner car with a clean history. I'm looking to trade it as close to even on this Mazda 6 as possible. I have the title in hand and would do the right deal as early as tomorrow. Tim's reply: Dear Kirk, I just wanted to drop you a quick line concerning the 2015 Mazda Mazda6 you inquired about. I am afraid we are a few thousand dollars apart. If there is anything we call help with, please contact us. Please let me know as I would be happy to help. Tim Your reply: Thanks for the reply. According to the values I saw online our Hyundai should be worth $14K-$15K wholesale, which would align with that 2015 Mazda 6 Sport that you have. I appreciate you getting back to me. My response after looking at auction values for a contented Limited: Hello Kirk, I think Tim was thinking you had a SE not a Limited, Bring it in and lets see what we can do. Do you have time today? (NEVER DID I SAY WE COULD GET YOU CLOSE. WE NEED TO SEE YOUR TRADE TO GET AN ACCURATE TRADE VALUE.) Your reply: When are you open on Monday? My reply:9 am to 8 pm central. Your reply: We will be there late afternoon today or tomorrow; I'll let you know for sure what our schedule looks like. We will want to see it up on a service lift to inspect the undercarriage. What would be the latest time that would be possible each day? Tim's reply: It would be fine with us to put it on a lift, our service department is here until 5 pm central time mon-fri. Your reply after you stopped in and we could not come to terms: I really don't appreciate having my time wasted. If you had no intention of doing a deal under the parameters that I laid out from the start then you could have simply said no. Rest assured that I will not entertain the possibility of doing business with your dealership in the future. My reply: Hello Kirk, In no way were we trying to waste your time. How in the world would we know the value of your trade in without seeing it? I am sorry but we need to see, and drive customers trades in order to get to an exact value. Like I told you in my e-mail, bring your trade by and we would see what we could do. At no time did I tell you for sure we could get to your number, if the car was in good shape and did not need anything we should have been real close to a deal. You do realize neither he or nor I get paid anything unless you purchase a vehicle. I was hoping we could make a deal. I am sorry it didn't work out but I was not my intent to waste yours, or my salespersons time. Andy Again, if your trade did not need anything and had some equipment, you are correct you should have been close to an even trade. This was not the case. Again, I am sorry we could not come together on numbers. I was hoping we could make a deal. Andy

Hello Helen, I am very sorry you had an issue with the 2016 Nissan Sentra that you purchased on 8/11/2018. Obviously, we did not realize the vehicle had an issue when it went through service for a safety inspection, nor when it was sold to you. We take pride in our Pre-Owned department and always stride to have the nicest vehicles possible. Seeing the vehicle was purchased in August and this review was left on 10/5/2018, stating the vehicle was taking last week to the Nissan dealership which would be the end of September. I sure your son would not be driving a car that was constantly overheating, so It sounds like the problem was an intermittent electrical issue which can be frustrating. The issue was not present at the time our service department checked the vehicle and sounds like it finally failed almost a month later. Trust me nothing is more frustrating to us than not being able to help a customer that just purchased a vehicle with an issue. I am glad to hear the extended warranty you purchased as already proved to be an asset to you and your son. I hope we can repair our relationship, please give us another opportunity in service and sales. We will do our best to make things right with you. Andy