Reviews
used truck purchase
I purchased a used truck from here on Sept 1. After all the necessary paperwork was done and my plates were transferred I was ready to go. I then asked for the spare key since there was still only one given to me and they informed me there was no spare. This was never mentioned during the negotiation process. A spare key ended up costing me $215 so I reached out to the dealership to see if they could cover this cost. They responded and asked me to get a copy of the bill for them. After our discussion over the weekend Andrew reached out to me today and informed me they would indeed pay for it. I would definitely recommend this dealership to anyone looking to buy a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Brian, Again sorry for the mishap with the extra key, Thank you very much for taking the time to leave us a review. We appreciate your business! Please let me know if you need anything in the future. Andy
Disrespect from start to finish
-I found a decent used Honda online and made an appointment to check it out. The man who showed me the car had never seen it before and didn't have anything to say about it, other than to point out how shiny the tires were. -I liked the car, but shifting gears felt a little strange (it's an automatic.) I was assured they knew about it and had already ordered a part. -I schedule an appointment to buy the car a week later. The salesman spent half the time making jokes and telling me stories about his family. -I buy the car and the key-fob doesn't work anymore. I wait for 20 minutes while a mechanic tries to fix it, but he says it needs a new battery. He says he'll order a new one and I can pick it up in a week. I ask about the transmission acting strange and he assures me it'd been fixed. -I drive the car home (I live about 45 minutes away.) There wasn't enough gas in the tank to get me home. -Less than a week later, the transmission completely gives out (the car stalling and hesitating wildly whenever it shifted gears.) The dealership says they'll take care of it. They give me a replacement car to use. The repair takes the better part of a week. -The key fob they ordered eventually comes in (much longer than expected.) the dealership says they weren't able to sync it up with the car, so I'll have to make an appointment with a Honda dealership to have it synced there. I double check that Kennedy Mazda will pay for it. The head mechanic at Kennedy Mazda shrugs his shoulders and says "maybe." -After I complain a bit and make a few phone calls, they agree to cover the costs, but it was still a tremendous waste of time. -Less than 2 months later, the air conditioner died. -Less than 3 months later, I get an oil change and my regular mechanics say the wheels are horribly out of alignment. -The best thing I can say about Kennedy Mazda is that the younger woman working there was very nice and polite, but she was just a receptionist. -I advise people to steer clear of this place. I had a miserably experience, was treated with a complete lack of respect, and I'd recommend going anywhere else.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jeffrey I am sorry that we did not live up to your expectations when you purchase the 2008 Honda Fit that had 49,842 miles. I would like to point out a few items to you though. • We usually have 40 to 50 used vehicles available at any point in time, and although I have no idea why a sales person would say the car has shinny tires, from time to time we may get a used vehicle in stock that gets placed on the lot when a sales person is off the previous day and that sales person may not have time to familiarize themselves with the automobile. • Your comment about the key fob, I am a little confused with. The day you purchased the vehicle, our used car manager tried to replace the battery from the second Key fob that was in the deal jacket and accidently broke the fob, Rick apologized to you and told you that the he would order you a brand-new fob and he would pay for programing. So, to recap we supplied you a new factory key fob for no charge, paid for the programming of the key. The only way to do that is to have both keys present with the vehicle, we are not able to program another manufacture’s fob. We requested you take the vehicle 10 to 15 minutes away to have it programmed at the Honda dealer. As we all know factory key fobs are not cheap, I would think most customers would find this a fair and adequate solution. • While I am sorry you had an issue with 2008 Honda Fit, your comment on the transmission completely giving out is false. The problem with your car was a fuel ratio sensor not your transmission. To recap, your 2008 Honda Fit that was out of factory warranty. The vehicle was sold to you AS-IS, NO DEALER WARRANTY. Shortly after you purchased this vehicle it needs this repair. We supplied you with a loaner to drive, paid for the diagnostic, and paid the $488.94 repair. I would think most customers would find this going above and beyond what we were required to do. • About the air conditioner, the air conditioner was working when you purchased it. • Your comment on the alignment, perhaps you hit a pothole and forgot, or your regular mechanic sold you a job you did not need. All I can tell you was the alignment was fine on the used vehicle inspection and when you took delivery. Obviously, a vehicle that is horribly out of alignment would pull and you would have notice it well before 3 months after purchase. I wanted to thank you again for this review, I believe you have given our future potential customers an idea of the type of business we run. We try to take care of our customers and even though someone purchases a vehicle AS-IS, NO DEALER WARRANTY we did offer goodwill to help out in a bad situation. While we try to satisfy very customer sometimes we cannot, but we feel we done our best for you.
Stay Away
-I found a decent used Honda online and made an appointment to check it out. The man who showed me the car had never seen it before and didn't have anything to say about it, other than to point out how shiny the tires were. -I liked the car, but shifting gears felt a little strange (it's an automatic.) I was assured they knew about it and had already ordered a part. -I schedule an appointment to buy the car a week later. The salesman spent half the time making jokes and telling me stories about his family. -I buy the car and the key-fob doesn't work anymore. I wait for 20 minutes while a mechanic tries to fix it, but he says it needs a new battery. He says he'll order a new one and I can pick it up in a week. I ask about the transmission acting strange and he assures me it'd been fixed. -I drive the car home (I live about 45 minutes away.) There wasn't enough gas in the tank to get me home. -Less than a week later, the transmission completely gives out (the car stalling and hesitating wildly whenever it shifted gears.) The dealership says they'll take care of it. They give me a replacement car to use. The repair takes the better part of a week. -The key fob they ordered eventually comes in (much longer than expected.) the dealership says they weren't able to sync it up with the car, so I'll have to make an appointment with a Honda dealership to have it synced there. I double check that Kennedy Mazda will pay for it. The head mechanic at Kennedy Mazda shrugs his shoulders and says "maybe." -After I complain a bit and make a few phone calls, they agree to cover the costs, but it was still a tremendous waste of time. -Less than 2 months later, the air conditioner died. -Less than 3 months later, I get an oil change and my regular mechanics say the wheels are horribly out of alignment. -The best thing I can say about Kennedy Mazda is that the younger woman working there was very nice and polite, but she was just a receptionist. -I advise people to steer clear of this place. I had a miserably experience, was treated with a complete lack of respect, and I'd recommend going anywhere else.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeffrey I am sorry that we did not live up to your expectations when you purchase the 2008 Honda Fit that had 49,842 miles. I would like to point out a few items to you though. • We usually have 40 to 50 used vehicles available at any point in time, and although I have no idea why a sales person would say the car has shinny tires, from time to time we may get a used vehicle in stock that gets placed on the lot when a sales person is off the previous day and that sales person may not have time to familiarize themselves with the automobile. • Your comment about the key fob, I am a little confused with. The day you purchased the vehicle, our used car manager tried to replace the battery from the second Key fob that was in the deal jacket and accidently broke the fob, Rick apologized to you and told you that the he would order you a brand-new fob and he would pay for programing. So, to recap we supplied you a new factory key fob for no charge, paid for the programming of the key. The only way to do that is to have both keys present with the vehicle, we are not able to program another manufacture’s fob. We requested you take the vehicle 10 to 15 minutes away to have it programmed at the Honda dealer. As we all know factory key fobs are not cheap, I would think most customers would find this a fair and adequate solution. • While I am sorry you had an issue with 2008 Honda Fit, your comment on the transmission completely giving out is false. The problem with your car was a fuel ratio sensor not your transmission. To recap, your 2008 Honda Fit that was out of factory warranty. The vehicle was sold to you AS-IS, NO DEALER WARRANTY. Shortly after you purchased this vehicle it needs this repair. We supplied you with a loaner to drive, paid for the diagnostic, and paid the $488.94 repair. I would think most customers would find this going above and beyond what we were required to do. • About the air conditioner, the air conditioner was working when you purchased it. • Your comment on the alignment, perhaps you hit a pothole and forgot, or your regular mechanic sold you a job you did not need. All I can tell you was the alignment was fine on the used vehicle inspection and when you took delivery. Obviously, a vehicle that is horribly out of alignment would pull and you would have notice it well before 3 months after purchase. I wanted to thank you again for this review, I believe you have given our future potential customers an idea of the type of business we run. We try to take care of our customers and even though someone purchases a vehicle AS-IS, NO DEALER WARRANTY we did offer goodwill to help out in a bad situation. While we try to satisfy very customer sometimes we cannot, but we feel we done our best for you.
Satisfied, repeat customer
I hate giving all 5 start reviews because it sounds "fixed" but Kennedy is a good experience. Talk is cheap but I've purchased 3 Mazdas from them over a period of 6 years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Bob for sharing your experience at our dealership. We appreciate your business! I hope the weather cooperates soon so you can start enjoying the new MX-5 RF! Andy
Great deals
I had an appointment with a senior salesman and was emailed to confirm this appointment but when I showed up no one knew why I was there and I felt extremely embarrassed because it was a big deal that I was buying my first car on my own. I was sent to Sydney and she made my sales experience great. she was very kind and helpful. The deal offered on my car was great and when I was talked to by Ken for finance and he made sure I knew exactly what I was signing for and how it affected my car which was very important to me. Great dealership just not so great communication between employees.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you Katey for rating our dealership and pointing out a communication issue between our sales associates. We have made some adjustments for future customers because of our review. Thank you again for your business! Andy
Amazed and Unexpected
I went looking for a dependable vehicle at an affordable price and I found it at Kennedy Mazda. Their salesmanship was friendly, honest, and sincere.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Evan for sharing your experience at our dealership! We appreciate your business! Andy
Amazed and Pleased
Went looking for a great car. Well I found one at Kennedy Mazda. Good service. Great sales team. Found an affordable car with good ratings.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for sharing your experience at our dealership. We appreciate your business! Andy
Great car, great dealer
We had a great experience buying a new CX-5. The sales team is very focused on satisfying their customers. We will certainly buy from here again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ryan, Thank you for sharing your experience at our dealership. We appreciate your business! Andy
New car
Kennedy helped make my car buying experience easy. The salesmen were very informative and easy to talk to. They made me feel very comfortable! I would definitely recommend this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so every much for leaving a review of our dealership. We appreciate your business! Andy
Great help and best treatment ever.
Purchasing a car from Kennedy Mazda was pure pleasure. There was never any pressure to purchase and the staff went way beyond normal to help me get the best price and financing. It was a great to deal with sales, finance and service staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Susan, Thank you! We appreciate you sharing your experience with our dealership. Thank you for your business!! Andy