Napleton Autowerks Schererville

We bought a used M-Class Mercedes. The Sales Consultant, Mr. Jim Dwyer was knowledgable and helpful. The entire purchasing process was fast and smooth.

Me and my daughter was just looking to do some research on a vehicle and we ended up leaving the dealer with the car. Overall experience was 4 stars and everything went well. It’s a very nice vehicle. Our salesman Juan Barnes was excellent. Yes I would recommend the dealership and salesman!

Having lived in the area for many years, up until this past week, we have not had the pleasure of purchasing from this dealer. We stopped by on a Saturday and were immediately greeted by the GM, Tony, who then introduced us to our sales person, Vince. We had some specific requirements for a used vehicle, including price, features and mileage. We were provided a couple of potential used Mercedes and decided to drive a 2015 C300 4Matic. The car drove like new, with most of the options that we wanted in our next car. Usually, at this point, this is where the fun starts. You know the drill. Negotiating back and forth, discussing trade in values etc. This was no different at Napleton. However, the big difference is it was obvious they wanted to sell a car and, of course, we wanted to buy one. After finally agreeing to an acceptable price of the vehicle, along with a reasonable trade in value, we were ready to complete the transaction, and pickup the car later in the week. To our pleasant surprise, they allowed us to take a loaner home, we left the trade in, and made arrangements to pickup the car later in the week. All in all, a smooth, easy transaction. The way buying a luxury automobile should be. While I am leaving this as a 5 star review, if 1/2 stars would be available, I probably would have given Napleton 4 1/2 stars. Why? One thing and one thing only. During the negotiations, the salesman will discuss with the GM pricing etc. He then returns with an "itemized" cost breakdown of the purchase price. This of course includes the obligatory "dealer documentation fees", which I have come to accept. However, there is a very vague line item on this cost sheet called "accessories". When I think of accessories, I think of additional after market add-ons. In this case, the only thing being accessorized is the dealership's profit. The $900 "accessory" charge could not be really explained, except to say that is is for something related to dealer overhead. While this ultimately was excluded from our pricing, my concern is that someone who is less informed or someone who is a neophyte at purchasing a vehicle from a dealer, would think that this is a required, legitimate fee. Napleton Executive Management: The above "accessories" fee diminishes the customer experience, proves that even with a luxury brand, your clientele is still subject to old school dealership tricks. And, generally disrupts an otherwise perfect customer experience. With all of that said, let me be clear. Napleton is a class organization, with quality people, fair prices and willingness to do what it takes to put you in the car of your choice. I highly recommend them. They will be my first point of contact whenever I am in the market for a car again and I will make sure that my friends and relatives also know that they should visit Napleton in Schererville for their new and used car needs. Hats of to Vince, Tony and Tracy for a job well done!

Both Tracy and Vince were exceptional with their customer service! They listened to what I said and helped me find what I was looking for. I will recommend them to all my friends and family. Thanks Vince and Tracy!!

Jim Dwyer was the first rep to great me when I arrived to the dealership. I had called earlier to check on a used car that was in their inventory and advertised on Cars.com. The entire experience from the phone call, initial greeting, test drive and sale can only be described as pleasant, easy and efficient. I would definitely shop here in the future.

Excellent experience at Napleton's-the salesman Vince Fiore was outstanding!!! Vince was able to educate me on the different models, that made easier on deciding what I was looking for in a luxury car. He was very professional, had a lot of patience, honest and an awesome salesman. Would recommend Vince Fiore to anyone who was looking to purchase a vehicle at Napleton.

Tony and Vince were great! From start to finish thanks guys!! They made sure we found the vehicle that was right for us! My husband and I highly recommend this dealership!

Juan Barnes was great! I appreciated the fact that he was not aggressive. He was very polite. He offered water/soda and lunch. I felt like a valued customer. Thank you!

I met Jim Dwyer while I was looking for a car, glad we met! Jim was very honest and was very patient with me. Jim got me a great deal, I recommend everyone go see him for your next new or used car. Thanks Jim!!!

Wow what an excellent experience I had y3sterday at Napleton Mercedes Benz. The salesman Mike Quinn was awesome. He treated me like family. He was well educated about the GlE and all of its features. I was not planning on buying a new vehicle but once I took it for a test drive I fell in love with the smooth ride and handling. Excellent service and sales. Would recommend this dealership and Mike Quinn to anyone who is looking to purchase a new vehicle. Anne K