Capitol Garage Inc

It stinks that 0 stars is not an option. I was going to trade and purchase a car here. We came to a very clear agreement and they told me how much my payment would be and all of my purchase details. Magically the day I’m supposed to go to the dealership, they can’t make the deal happen. I was under the impression (because I have an email that says so) that the dealer secured me a loan. They sent me an email with payment details for my trade-in and asked for my down payment NOW! Less then 4 hours before going to the dealer they back tracked on all of their words! Mind blowing to me that they can promise you a deal and not follow through! I don’t even know how that is possible honestly. Car prices are kind of high anyways but I loved the car they had. Very sad I couldn’t buy it after we came to an agreement. Pushy sales people as all they care about is getting you to the dealership clearly for no reason! They claim they do nothing wrong but lying is what is wrong here! You can also contact people in multiple ways. If you cannot reach me because I’m at work, leave a voicemail!

Extremely respectful and willing to help. I’m happy I went there. I will definitely go back.

The service was amazing and very straight forward and was welcoming. Jason and Andy were very nice. Please go see them.

I love it here . They’re very nice & the prices are reasonable . I’ll be back

I recently had the pleasure of purchasing a vehicle from Capitol, and I cannot speak highly enough of my experience. From the moment I walked through the doors, I was greeted with warmth and professionalism by the entire staff. They were efficient, pleasant and all around great in all aspects of the buying experiences.

We were looking for months for the perfect vehicle and came across a beautiful Volvo. Jimmy offered it to us to test out for the weekend and we decided to buy it. I was not comfortable with the salesmanship of Jimmy, but we kept going with the purchase. When it came time for paperwork to be signed, we learned that there was only one key fob which again, was not ideal. Jimmy brushed it off like it was no big deal and maybe they could help with a second fob. Turns out, nope they could not. We called Volvo and we were told it would cost us $700 for a second fob. This is something that is absolutely necessary for starting the car remotely, so we really need it. We called the manager to explain that we were going to be out the $700 after spending a huge amount with them, and we got "sorry, nothing we can do here." I wish we would have gone directly to Volvo first because I really am not happy with Capitol. Also, the detailing job they did was pretty crappy and they left candy and sticky stuff all over the back center console. We put our own gas in it when we tested it out and that's what we were left with when we picked it up. Like, really Capitol???

I purchased a used truck from this dealership 2 1/2 months ago with less than 36,000 miles on it. The buying experience was fantastic, and everyone I interacted with was kind and professional. Unfortunately, when the starter failed so soon after the purchase, I assumed they would stand by their product and help resolve the issue—especially since I was going to buy four new tires and would have had all future service work done there. Instead, they chose not to assist, which I found to be both disappointing and a very surprising business decision. Over the years, I could have been a loyal customer, and they would have made thousands from me just off service, not to mention likely repeat purchases and referrals from doing the right thing, but this experience has changed my mind. While the people are nice, especially Jimmy, I’d stay away from this dealership, because they don’t prioritize taking care customers even when doing so is financially the best thing for their business... which is really strange. I hope they reconsider how they handle situations like this in the future. If they reach out to make this right, I’d be happy to update this review and reconsider sticking with them. I really do like the people that I’ve dealt with directly. Maybe the person that made the decision, which never actually spoke to me, didn’t have all the info or was just having a bad day, at least I’d like to think that’s the case.

I highly recommend Capitol Chrysler Dodge Jeep Ram! I really needed a car and I received financing from Capitol Garage in Willimantic, CT and a miracle deal to get my 2021 Jeep Renegade. I went to Capitol Garage with a small down payment and traded in my old car and drove home my Jeep Renegade the same day! The people at Capitol Garage are kind and courteous! Thanks so very much!

They have gone above and beyond to resolve my issues. I've been to a lot of dealerships in the past and I'm happy with their service to date.

Steve was exceptional. Seamless transaction. We absolutely love our new Jeep Wrangler. Thank you Steve. It was great working with you.