Reviews
An Out of STate Experience
. I live in Wisconsin and did not want to be running back and forth for a car. The dealer found me the car I wanted the next day and I committed to it sight unseen. Matt had to shoot me the best price possible before I would even come back for it. He did and It was everything that Matt represented it to be. They missed a noise that sounds like a loose screw rolling around so I will have to take it in. They also could have preformed the sync my ride update so I wouldn't have had to. I definitely would buy a car from them, again. I like to no nonsense approach to putting the best price forward for the car and computer research bears truth to it.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great People to do business with.
My buying experience at Napleton Lincoln was great from the moment I walked in the door. The staff was very knowledgeable and helpful. It was a pleasure working with Tom my salesmen, Kirk the sales manager, Joe and even the porter was very friendly. I will recommend Napleton Lincoln to all my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great car buy experience.
I bought a 2012 Lincoln MKZ. The staff was awesome right off the bat. The salesman, Tom, was laid back and didn't pull any of the usual used car salesman gimmicks. He showed me what I wanted to see and didn't try to talk me in to anything I couldn't afford or wasn't interested in. Nick the manager was very friendly and helpful, and Joe the business manager was super helpful and got me the payment I wanted at an interest rate that was acceptable, even though it took some work on his end. He was also very friendly and laid back. An excellent experience all around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. Stanley Slabas
2011 MKX, purchased new from Napleton. I have been very satisfied with the service from this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience!
I find the service reps at Napaleton to be pleasant understanding and extremly courtous. The friendly manner in which I am treated makes me wanted to buy my next car from Napaleton.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
retired
Vehicle purchased 2012 mkz- the service Great and staff was Great
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service and nice facilities
My car was purchased in 2002 and is running very nicely, thanks to Napleton's.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
As always - great service!
I have been dealing with your dealership since 2001 and always have been taken care of. Keep the good work up! Called early in the morning for service and was told to bring the car in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donald Kaiser
2010 Lincoln navigator, the heat on passenger side was not working. Repair was made and we have heat thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Terry in service always takes great care of me. She makes sure the work is complete and my car is ready to go. She' s Great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase