Reviews
Great Experience
Service writers and Service personnel are always outstanding. Service performed was excellent. I highly recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Review
Terry in service was great. She was her usual friendly, helpful self.I appreciate her completing the application for my $ 25 rebate for my new battery.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service!
EVERYTHING WAS DONE AS PLANED. YOUR GUYS ARE GREAT!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Visit to Napleton
Easy check in and prompt service. I was helped right away and the oil change and inspection was completed promptly and to my satisfaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
brake repair and oil change
I had purchased a service plan to cover oil changes on my used 2007 Lincoln Navigator. After checking in for service the service rep went through my past service calls to find any information regarding my service agreement and updated my records so they would know immediately that certain services to my car were included. I had not purchased the car through Napleton so it had caused confusion in the past. I appreciated the extra effort to make future visits to their dealership quicker and easier. I has to wait two hours while my brakes were serviced and I utilized the business center and refreshment area. Both sections of the dealership were clean, orderly, and comfortable. Believe me, spending the morning in a car dealership is not where I really wanted to be but the staff and surroundings made it as comfortable as possible.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Another new car
After buying a new car last week, we brought another a few days ago. Thanks for a great deal Tim and Nick, there maybe number 3 soon.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience!
I was very excited to find this dealership in Glenview. The people are very friendly, from the first phone contact, to the salesperson, to the business manager, to the general manager. I had a great experience buying my car from them. They went above and beyond to find the exact car that I wanted. I will absolutely use them again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tim handled everything like a pro
I've been buying from Napleton for now some 10 years and still come back for a great deal. The friendly way they service us is one reason we tell our friends about them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tim tried to help without putting on pressure.
Although I ended up buying somewhere else because of color and features, Tim the salesman really went the extra mile to try and accommodate me. Very nice people who don't put pressure on you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Myra Jordan
Our daughter recently purchased her truck from Napleton she suggested we give them a try, so we contacted Napleton Lincoln Park Ridge Al the salesmen was very professionally friendly as well as informative about the vehicle we were interested in. The finance supervisor had the same professionally friendly mindset they made you feel welcome and wanted you to be satisfy with your purchase. We would recommend Napleton Lincoln Park Ridge to anyone and everyone, because you will be a satisfy customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase