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Napleton Lincoln of Glenview

(338 reviews)
Visit Napleton Lincoln of Glenview
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (847) 696-8297 (847) 696-8297
Used (847) 268-3712 (847) 268-3712
Service (847) 737-1825 (847) 737-1825

Reviews

(338 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Lincoln of Glenview from DealerRater.

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I had a great experience with everyone at Napelton...

I had a great experience with everyone at Napelton Lincoln! I was searching for a Burgundy Aviator in the Houston area and had a horrible experience at Bayway Lincoln here. I found the vehicle I wanted at Napelton (in Chicago) and the process to purchase the vehicle has been seamless. They are handling the paperwork, financing (at a better rate than my credit union), mobile notary services and having the truck shipped to my home. I really appreciate all the efforts from Tim, Brian and the rest of the staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience with Tim Bernard and Brian Larsen. I...

Great experience with Tim Bernard and Brian Larsen. I was buying a new Navigator from out of state and having the vehicle shipped to my home. Both Tim and Brian were extremely responsive to my questions via email and text. I got a fair price from them and overall it was pretty easy to get the paperwork done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Thank you to all the staff that made my purchase of my...

Thank you to all the staff that made my purchase of my Lincoln MKZ possible. We drove almost 2 hours from Wisconsin to get what we wanted. Even though our trade wasn't what they thought, they still made it work for us. All the financing was done, and we really only had to come and test drive and sign papers. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I had a great experience at this dealership buying a CPO...

I had a great experience at this dealership buying a CPO Lincoln MKC. Everyone was easy to deal with and no pressure. They also moved pretty quickly through the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

No pushy sales, showed us the different cars available,...

No pushy sales, showed us the different cars available, had a test drive, and left to think about it. We came back days later for a second test drive and decided to purchase the car. We still had a lease, so they worked with us, holding the car for a little while we return the lease. We worked with Peter Radlowski and he was very helpful through the entire process. When it was time to finance, all the paperwork was prepared ahead of time and the finance manager was not push at all. Informed us of some options, but with absolutely no pressure. We worked with Brian Larson. We had a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience. I had been using the same dealer for...

Great experience. I had been using the same dealer for many years and this was my first experience shopping for a Lincoln. Matt and Brian made the process so easy. It was a very pleasant experience. I first went to just look at Lincolns and wasn’t sure I’d be making a decision that day. There was never any pressure to move forward before I was ready. Matt was helpful in explaining the different features and packages. The dealer happened to have exactly what I wanted on the lot, I was having a good experience there, so I decided to make the purchase that same day. I would definitely shop at Napleton again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Matt was great! The process was fast and easy. No xx....

Matt was great! The process was fast and easy. No xx. Paperwork was ready to go when he said it would be and I was on the road in an hour! We own many vehicles and never had it been so fast. Thanks to Matt!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Wonderful experience at the dealership, and was not...

Wonderful experience at the dealership, and was not talked into anything that made me feel uncomfortable. Matt was very helpful, listened to what I wanted, and made it happen! So happy with my purchase !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This is the first and only experience with this dealer...

This is the first and only experience with this dealer and it was the worst experience!! Lacks integrity! Can't be trusted!!! I wouldn't recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very pleasant experience. Tim B. handled most of the...

Very pleasant experience. Tim B. handled most of the paperwork through email. He explained the key features of my new car to me and I was in and out of the dealership in under an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.