Reviews
In and Out
Brian was a pleasure to work with and made sure I got the best deal possible. They got me in and out pretty quick on a Saturday so I could enjoy the rest of the day with my newer vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a great experience!
Peter is such a great salesman and very helpful. This was my 2nd Lincoln he helped me with. It was an easy and great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
poor communication, rude, less than honest
Dont waste your time here! Poor communication, rude, less than honest, pulls tricks. Dealer could care less about your time. Dealer thinks they are doing YOU a favor.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I appreciate the time Johnny Hackl in service took to go...
I appreciate the time Johnny Hackl in service took to go over what my car needed before my road trip. He did this without making me feel the pressure of additional work that was needed to be safe on the road. Keep up the good work and I hope napleton appreciates all you do because I sure do. Thanks again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Poorly Run
No loaners? Buy an Infiniti instead. MUCH better service. Freezing in here! I made an appt 5 days in advance and requested a loaner. Last Lincoln I’ll buy.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Worked hard for my business
Peter and Ira were excellent representatives of Napleton Lincoln. I am very happy with this latest car. It is my 5 th car through them Terry the service mgr and Bob in service make this a great place to do business with Tony
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Sales Team
I have brought many cars over the years from different dealerships and and walked away from a lot of them because of the sales team. This is the team you want to go get your next car from. It started with the salesman Brian Magee. Call and ask for him. You'll be glad you did. He knows how to talk to you from emails to sitting down and working out the deal, without any pressure and coming up with a price that I felt comfortable with. I'm sure I wasn't easy for him to deal with. This is the salesman you want to go work with. I also want to thank Kirk Wolf the General Sale Manager for closing off on the deal. Go see these two. T.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great buying experience!
I'm very happy with my new SUV and the buying experience at Napleton Lincoln. Everyone was wonderful Tim Bernard, easy to work with. I appreciate the consideration Tim gave me, treated me as a customer and not a women buying a car. I will not be back to Field's, underwhelming experience after being a long time customer. This was a fantastic experience and highly recommend Lincoln Napleton to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Johnny Hackl was very helpful when I got my Navigator...
Johnny Hackl was very helpful when I got my Navigator serviced he got me in and out in no time. I appreciate the consideration of how value my time. thanks Johnny
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
GREAT service! Ask for Brian Magee!
Absolutely LOVE my purchase! Brian was very friendly and worked with me, based off of my budget. HIGHLY recommend coming here. Overall a great experience. Thanks Napleton Lincoln!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase