Reviews
Excellent Service
Needed a Lube Oil & Filter. In and out in about 30 minutes and they even washed my 2016 GMC Terrain. Angelo & Jeff are the very best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gary, Thank you for choosing us to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!
very bad experience
Called Rick Weaver Buick GMC on Saturday afternoon about a 2022 Sierra AT4 that they had advertised on their website. Spoke with salesperson "Joe". He asked me if I was interested in the black one or the white one. I said the white one and he said "you're lucky, as we have just sold the black one" Because I live 2 1/2 hours away from the dealership, I couldn't make it there before closing on Saturday so I told Joe I would be there first thing (8:30am, opening time) Monday morning. He agreed to this, however asked me not to come before 9:30 am because they had a meeting. I agreed. So, Sunday I spent time clearing all my stuff from my trade in vehicle in apprehension of purchasing a new truck on Monday. Excited, heck YES. Let me add, I am pushing 72 years of age and a 110 mile one way drive is quite cumbersome. Well folks, up early Monday morning, all necessary paperwork in hand, wife in passenger seat and off to Rick Weaver GMC. Running right on schedule to meet with Joe at 9;30. Got just into the outskirts of Erie (10 minutes from Dealership) and got a call from Joe saying that they had just taken (that very morning) a deposit from another customer on the truck that I was coming to purchase. Joe said he was sorry and that he called me as soon as he found out about the deposit. I did continue to the dealership. Met with Joe and he said that he didn't think he or the dealership did anything wrong. I do agree, that we did not agree on a price yet, or finalize any transaction as of this time, nor was I asked to put a deposit on the vehicle, mainly because the personal at Rick Weavers hadn't seen or even asked about my trade in vehicle. I guess I am a fool, or just too "old school" to plainly trust peoples word these days. Probably better off NOT to have done business with this dealership in the long run if this is the way they do business. Thanks for listening. Please use discretion when shopping here.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thanks for the feedback, Bud. We appreciate you choosing to work with us and apologize for the inconvenience. We can absolutely understand the frustration, particularly when coming from far away. Unfortunately, we can’t put a hold on vehicles and sometimes things are sold faster than expected. If there’s anything else we can do to be of assistance, feel free to reach out to Beth Weaver at bweaver@rickweaver.com. Many thanks.
Best Employee's and deals
Every single person working here were remarkable. The man who works the on-line inquiries was the nicest, friendliest person. A big shout out to BLAINE, he made me want to come in and do business. The sales person Miquel was as friendly and professional. What a close treasure! People stop by this dealership and give them a try. I might add this was the third dealership I dealt with that day and they were hands down the best against Kia and Champion Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for the 5-star review! We're so glad you chose to work with us. Please drive safely and feel free to reach out if you have any additional questions. We look forward to working with you again.
Owner
Completely satisfied with the purchase experience. The salesman was thorough about every part of my purchase. He answered all my questions and made me very comfortable throughout the process.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi JOHN, that’s wonderful to hear. Thanks so much for leaving us a review. Have a great day!
Joseph Bonilla
I flew up from Florida to purchase a Yukon Denali Excellent customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great review. We look forward to seeing you again soon!
No dashboard lights.
Had an electrical gulch scanned showed the problem and we were back out the door in about an hour and a half. Good job. At lest there was something to find. The dashboard lights went out and came back several times when we started the Acadia warranty works.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Paul. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service. Please feel free to contact us or stop by for a visit if you need any assistance. Rick Weaver Buick GMC Team
New G.M.C.
Nice facility, with so few vehicles to chose from I was glad when Ron texted me and said he had a few trucks coming in and one fit the bill quite nicely.my salesman is a very knowledgeable guy and easy to work with. Love my new truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Rick Weaver Buick GMC Team
new tires
Completely satisfied with the service department and my new tires. And a special thanks to their service advisor Ryan who made sure all my concerns were addressed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for trusting us with your vehicle, George! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!
Grateful for the service honored Internet price
Mike the salesperson was exceptional, very trusting and friend for life. His boss worked hard to get me the best pricing and loan. Grateful, will recommend always.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Rick Weaver Buick GMC Team
lockenestlane@verizon.net
Very pleasant to work with and the experience was a good one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Paul and Jan! We appreciate the great review!