Reviews
They are always friendly and helpful, have taken multiple
They are always friendly and helpful, have taken multiple vehicles there and have had no issues.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback, Gary! We're thrilled to hear about your positive experiences with us. Our team is dedicated to providing friendly and helpful service, and it’s great to know we’ve met your expectations across multiple visits. We look forward to serving you again!
Have bought from this dealership for 30 years.
Have bought from this dealership for 30 years. Stopped in to make an appointment for a check engine light and an oil leak. Told it would be three weeks before the appointment date. Took truck in night before so it was there, and then received a call at 5:00pm the day of the appointment that says they were not able to take a look at my truck. Don't know where the problem is. Used to be able to get a service appointment within a couple of days.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, Thank you for your loyalty over the past 30 years—we truly appreciate your continued trust in our dealership, but we’re very sorry to hear about your recent experience and understand how frustrating it must have been to wait for an appointment, only to face further delays. As demand for service has increased, we’ve been working hard to accommodate all our customers as efficiently as possible while maintaining the quality of care you expect. That said, we sincerely regret any inconvenience this caused you. We’d love the opportunity to make this right. We'll be in contact with you soon, so we can work on a solution that meets your needs. Thank you for your business, and we hope to restore your confidence in our service team.
I had an appointment for 8:30, took 2 hours for oil
I had an appointment for 8:30, took 2 hours for oil change and inspection.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the feedback, Buddy! We appreciate your patience during your appointment. We're glad you had a positive experience overall. We'll work on improving our timing to make your next visit even smoother. Looking forward to seeing you again!
The Service Department is fantastic….
The Service Department is fantastic…..always providing world class service. Doc and Blake were awesome!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the awesome feedback, Bic! We're thrilled to hear that you had a fantastic experience with our Service Department. The team will truly appreciate the kind words, and we’re committed to maintaining that world-class service for all our customers!
This is the first time purchasing a Buick.
This is the first time purchasing a Buick. Wonderful experience working with Greg Baney and the rest of the staff.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your wonderful experience! Enjoy your new ride, and we look forward to serving you again in the future!
Absolutely a terrific first experience with this
Absolutely a terrific first experience with this dealership. I honestly can't wait for the next one
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Jeb! We’re thrilled to hear you had a fantastic first experience with us. We can’t wait to welcome you back for your next visit! Your enthusiasm means a lot to our team.
Vehicle went in for transmission issue, came back worse,
Vehicle went in for transmission issue, came back worse, told it was turbo charger, they replace it and under 24 hours later engine light came on, went back to them, told it was oil in inter cooler, charged me out of pocket. Got it back again, went about 30 miles and transmission over heating came on dash, pulled over, had it towed back once again, told it needed a new transmission cooler line, was charged out of pocket for tow and part and labor. Nite this vehicle is only 4 years old and has 45,000 miles on it. Every time it went in it came out with a new problem . Now a week later transmission is acting up once again. Will never go back to Rick Weaver again… horrible service and advisors. Felt the damaged vehicle so it had to come back . Total cost for me was $3000. To date. ……. And they still haven’t contacted me to date … even after there response to this review as they said they would…. No surprise
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi there, We regret to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. At Rick Weaver, we strive to provide the highest level of service, and it’s clear that we fell short in meeting your expectations. In order to address this situation promptly, we would like to review your vehicle's service history in detail and ensure that all necessary actions are taken to resolve your concerns. We'll be in touch soon to discuss this further and work toward a resolution. Thank you for bringing this to our attention.
Vehicle went in for transmission issue, came back worse,
Vehicle went in for transmission issue, came back worse, told it was turbo charger, they replace it and under 24 hours later engine light came on, went back to them, told it was oil in inter cooler, charged me out of pocket. Got it back again, went about 30 miles and transmission over heating came on dash, pulled over, had it towed back once again, told it needed a new transmission cooler line, was charged out of pocket for tow and part and labor. Nite this vehicle is only 4 years old and has 45,000 miles on it. Every time it went in it came out with a new problem . Now a week later transmission is acting up once again. Will never go back to Rick Weaver again… horrible service and advisors. Felt the damaged vehicle so it had to come back . Total cost for me was $3000. To date. ……. And they still haven’t contacted me to date … even after there response to this review as they said they would…. No surprise
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
They quickly diagnosed the problem and were even able to
They quickly diagnosed the problem and were even able to get us in sooner than expected. They have a great team, who is so knowledgeable and have always been extremely helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback! We're happy that our team's expertise and efficiency made a difference for you. Your satisfaction is our priority, and we’re here to help whenever you need us.
AWESOME experience is the only word needed !
AWESOME experience is the only word needed ! A super honest team with fast knowledgeable staffing.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re so glad to hear you had an awesome experience! Our team prides itself on honesty and quick, knowledgeable service. Your feedback means a lot to us and motivates us to keep delivering the best. Thanks for sharing your thoughts!