Reviews
Good shopping experience
Although we didn't buy there the salesman was friendly and helpful
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 2.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great vehicle, great salesman, great experience
I just wanted to take a moment to write about how much I enjoyed my experience of buying a car with Greg Dawkins at your dealership Red Holman. Greg was an absolute pleasure to work with. I really enjoyed his pleasant, relaxed personality with no high pressure sales tactics. Through several days of communication Greg was always courteous and prompt with his responses and quickly got me any additional information I needed to help me reach my decision. We purchased a 2013 Buck Enclave and I am very pleased with this vehicle. It may be my favorite ever. It is a perfect blend of family vehicle yet luxurious at the same time, and is a joy to drive with it's many convenience and luxury features. The service department has also been friendly, helpful and prompt with several small items and questions that I had after purchase. Overall it has been a wonderful experience and I would highly recommend Greg and your dealership. We have two children who will be needing vehicles in the not too distant future. We will definitely be returning to your dealership, and I am pretty confident this will not be our last Enclave. Thank you Greg for making what could be a very stressful event such a smooth and pleasant experience !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Don't bring your car to this dealership for servic
Don't bring your car to this dealership for service, they are way over estimate and go way over on there estimated repair time, I am stuck paying hundreds more because this shop and dealer has no service vehicle available to loan out because of their delays. They also said that is there policy to not go above and beyond for their customers. I think this is completely ridiculous and will next do business with this dealer again in my life.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very sorry for any problems you've experienced at our dealership. Going above and beyond is something we strive to do everyday. Please give us a call. 734-721-1144 Ron Griffin Service Director
Don't bring your car to this dealership for repairs!!!
Don't bring your car to this dealership for service, they are way over estimate and go way over on there estimated repair time, I am stuck paying hundreds more because this shop and dealer has no service vehicle available to loan out because of their delays. They also said that is there policy to not go above and beyond for their customers. I think this is completely ridiculous and will next do business with this dealer again in my life.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Well stocked parts dept, great service dept
Recently purchased a used medium duty truck - Chevy Kodiak - love it. Needed a replacement air pump assembly for the air ride seats. They had it in stock. Picked it up July 1, 2014. The pump assembly went bad. They ordered a new one to exchange the defective one. Time for oil change/lube - their medium duty truck service department scheduled me for the next morning at 9 (they offered to schedule me at 7 am). Got it done faster than expected.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service clean facilities, fast efficient.
I would recommend any and everyone to red Holman. Fast efficient professional accurate very informative. Clean facility.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great Honest Service
I recently purchased my second vehicle from Greg Dawkins at Red Holman Buick. I am a mother of two boys and needless to say, having a safe, reliable vehicle is vitally important. I initially went to Red Holman back in 2012 when I desperately needed to trade in my old, worn down Explorer. My credit was not the greatest after coming out of a divorce, and it was somewhat embarrassing. However, Mr. Dawkins was anything but judgmental or critical, and in fact was so informative, helpful, kind, and not once "pushy", that after purchasing that first vehicle from him two years ago, I returned recently for another "upgrade". My credit improved, and Mr. Dawkins was instrumental in getting me into another safe, and wonderful 2011 SUV (with a few more bells and whistles) that I couldn't be happier about. It is a comforting feeling to know that there are honest, caring, and trustworthy salespeople that you can rely upon for your individual needs, and Greg Dawkins is indeed one of them!! I will continue to return to Mr. Dawkins at Red Holman for all of my future vehicles, and will certainly recommend him to all of my friends and family!! Thank you for another great experience!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New car purchase
Recently took my mom to lease a new vehicle,was greeted right away by our salesman Robb Roberts. He made the whole experience such a pleasure. He went over and beyond helping us choose the right vehicle that would work well for my mom. Our family would definetly buy another car from Red Holman GMC-Buick,especially if Robb is still there to assist in our sale!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business, if you ever need anything please give me a call direct 734-713-1061. Robb Roberts
THANK YOU!!!
I REALLY LIKE MY USED VEHICLE!!! THANKS TO ROBB ROBERTS, JOHN AND JUDY FOR MAKING MAKING FEEL WELCOMED. I NOW HAVE FOUND MY LIFETIME DEALERSHIP!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Do not care of customers
I went there first time for oil change and recall for my 2008 Buick Enclave, and said that I am business customer and it is my first time with the assumption they will care a bit more. But, did not get a good feeling they care to their customer. (1) I left my car from morning and they called mw in the evening that the car is not done and learned next day that they even did not started, (2) they carched for a diagnsis without asking me, except please quickly sign etc. Complained to the service manager and artificially I understand he was sorry, but did not offer any refund etx. Will not go again!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair