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McGovern Ford at Drum Hill

(421 reviews)
2025 state dealer award
View 3 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(421 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGovern Ford at Drum Hill from DealerRater.

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The best

The best there is for everything from sales to service. Buying from them is so easy. Have a great relationship with them. Service is amazing as well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your 5 stars! We look forward to seeing you next time at McGovern Ford Lowell!

Satisfaction guaranteed.

Fast and friendly and they fix it right the first time. They have a good selection of coffee in the spacious waiting area and comfortable chairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your excellent review, Frank! We look forward to seeing you next time at McGovern Ford Lowell!

Purchased used car

Overall experience was great! Don was Super friendly and helpful! We were very very happy with our experience. We would use this dealership again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Steven, thanks for the five stars! We're honored to hear that Don and the rest of the crew here at McGovern Ford Lowell could assist you during your visit with us. We hope to see you back!

Highly recommended

The best car buying experience I have had. I was treated professionally, without pressure, and as a person, rather than someone to be taken advantage of. I had my own financing from my credit union and unlike every other place I went, no one pressured me to use theirs instead. The condition of the used vehicle I bought was better than any other used car I had tested. This is where I will be going the next time I buy a vehicle. I highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the five stars! We're honored to hear that your car-buying experience here at McGovern Ford Lowell was such a positive one. We hope to see you back for all of your future automotive needs!

Buyer beware.

Terrible experience, scam artists at their finest. Bought a used Cadillac with 40k miles , touchscreen never worked, tires were gauged, review camera works sometimes…to top it all of brought the car back there 3 times now for a metel on metal noise. The first time they said it was the low profile tires the second time the breaks were “cleaned “ and today yet again no answers and no offered solutions. All around absolutely aweful place highly recommend staying awa. Hope this helps any future buyers!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best dealership in the area

I had the best experience ever picking up my vehicle after hours on a holiday ! There were 3 people that jumped in to get me out in a matter of minutes.They have the friendliest employees. I will do business always

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Nancy, thanks for the five stars! We're glad to hear that your visit with us here at McGovern Ford Lowell was such a positive one. We hope to see you back for all of your future auto needs!

Excellent customer service sales.

Salesman Steve was amazing! Got me what I wanted at a price I wanted. Was so polite and attentive. I did not feel pressured and am very happy with my Purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the five stars, Kerry! We're glad to hear that Steve and the rest of the crew here at McGovern Ford Lowell could assist you. We hope to see you back for all of your future automotive needs!

Just a fantastic dealership

I recommend this dealership whenever I can. From car purchases to their service department, they are amazing. I made an appointment to have a recall looked into as well as an oil change and small issue with my windshield wiper nozzles. We were in and out of there in an hour, and they were super polite and professional. I won't take my Bronco anywhere else from now on. Amazing service, amazing dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the five stars, Rob! We're honored to hear that your visit with us here at McGovern Ford Lowell was such a positive one. We hope to see you back for all of your future automotive needs!

Amazing customer service

My husband and I have been getting our cars from McGovern of Lowell for the last 10 years and let me tell you it is their sales reps that have us going back. Our sales person Steve Suarez is absolutely incredible. Most people do not like going to car dealers, because they feel like they are just walking dollar signs to the sales reps, but not with Steve. He makes you feel welcomed and he is honest. If he doesn’t think the car is a good fit for you he will tell you and not try to sell you something that you won’t be happy with. He is now the only reason we keep coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Gia, thanks so much to you & your husband for trusting the McGovern Ford Lowell team with your loyal business over the past 10 years! We're so glad Steve continues to earn your support and we can't wait to share this wonderful feedback with him. Take care and please don't hesitate to reach out the next time we can be of service!

Good place to buy

The sells person Donald Partridge was very helpful, I had looked at other dealers my first visit at McGovern and talking with Don is the reason I decided to buy from McGovern. I felt comfortable dealing with them. I would Recommend Mr. Partridge to any of my friends who are looking for Vehicles.Thank you Donald and the McGovern team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your confidence in McGovern Ford Lowell, and for your business. We are thankful to have you as a customer.