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McGovern Ford at Drum Hill

(421 reviews)
2025 state dealer award
View 3 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(421 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGovern Ford at Drum Hill from DealerRater.

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Highly recommend

I was looking for a new truck and had a GREAT experience working with McGovern and Rob ! If you’re in the market for a new or used vehicle I highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the five stars, Tom! We're honored to hear that Rob and the rest of the crew here at McGovern Ford Lowell could assist you. We hope to see you back for all of your future auto needs!

I would go here again

This dealership is great, very easy to deal with the salesman Steven. All the people in the office were friendly and they have a great selection and easy to use website

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your excellent review! We're so happy that Steven provided you with an excellent appointment! We look forward to seeing you next time at McGovern Ford Lowell!

Disappointed in service.

I would recommend this dealership for sales but not service. Just brought my sons’s car in for a failed electric power steering system. Also mentioned that the car felt very unstable as it drove terribly and felt like the wheels were falling off. We just recently purchased the car in a private sale but it drove good at the time of sale. Drum Hill analyzed the power steering issue which I knew it had and charged me $160 for this simple computer check. They quoted me over $2500 more to replace the power steering. I proceeded to do it myself for under $500 and 2 hours of my time. When I removed the front tires I found the passenger side tire was shredded down to the metal and the driver’s side outer tie rod was junk. Hard to believe they didn’t bother to inspect the suspension and tires while it was in the shop considering I mentioned how bad the car drove. Guess I’ll need to find another shop the next time I have an issue that I want analyzed or repaired. Disappointed

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

Came in to get state inspection & schedule an oil change on my wife's/Ana's Mustang. Cote/service got the Mustang in for the inspection & gave me a date n time for the scheduled service by the time the inspection was completed and I was on my way with in an hours time. I'm always had a good experience with the services at McGovern Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the five stars, Ken! We're honored to hear that your service appointment here at McGovern Ford Lowell was such a positive one. We hope to see you back for all of your future automotive needs!

Awesome service

Everyone especially mark is great they take the time to explain everything that needs to be done before it gets done. I would definitely recommend this dealer for all your car needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the five stars, Martha! We're glad to hear that Mark and the rest of the crew here at McGovern Ford Lowell could assist you. We hope to see you back!

Service is the best.

We have purchased our cars at this dealership since 2002 and have them serviced there as well. The service department has always assisted us with our cars needs. We have always dealt with Carlos and so appreciate the great service he provides.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your excellent review, Dianna! We're so happy that you have been a customer with us for the past 21 years! Carlos and the rest of our team look forward to seeing you next time at McGovern Ford Lowell!

New Vehicle Shopping

I had a great experience with sales rep Efe. The entire staff was most friendly and professional. Efe made all the arrangements for my new F 150 and kept me informed during the entire ordering process. Their Service Department is most helpful also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the fantastic feedback! We appreciate you trusting the McGovern Ford Lowell team with your purchase and are so glad Efe took great care of you throughout the process. Enjoy your new F-150 and please don't hesitate to reach out if we can assist you with any future automotive needs!

Great job

Mark Healey was very professional and was a pleasure to deal with.. He was very detail oriented and was genuinely concerned about my overall needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the wonderful review, Ronny! We're so glad you enjoyed working with Mark and we'll be sure to share this excellent feedback with him. Please don't hesitate to reach out if our McGovern Ford Lowell team can be of service to you again in the future!

Great team effort and very satisfied customer

The team at McGovern ford was amazing !! Salesman Marc was the sweetest and most patient person !! The team went above and beyond for me and much appreciated !! I would recommend this team to any and all people to shop with them !! I asked for a payment at 300 or under and when they started it was above that but at the end it was right in my price range !! I don’t want to forget to give credit to the finance guy either he went above and beyond !! I’m a very satisfied customer and would go back if I needed to !! Thank you so much for all you guys did !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

You're so welcome, Nicole! Our team is proud to have helped you with your purchase and we appreciate the kind words for Marc and our team! We look forward to seeing you back whenever you need anything! Thank you! - McGovern Ford Lowell

Great attention to detail!

I needed a recall to be addressed but I also discovered a strange noise the other day after I went through a puddle. I’d forgotten about the noise. I requested that on top of the recall to do an LOF since it was due. They did an inspection of the vehicle and found a major leak in the rear axle seal and said it would cause some noise. I had them take care of that as well and the car was still ready by 1pm

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience, Darren! We're so happy that our team was able to find the issue! We look forward to seeing you next time at McGovern Ford Lowell!