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McGovern Ford at Drum Hill

(420 reviews)
2025 state dealer award
View 3 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(420 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGovern Ford at Drum Hill from DealerRater.

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Excellent service top notch quick efficient couldn’t ask

Excellent service top notch quick efficient couldn’t ask for better service it’s a dealer I would recommend and I’m not a dealer person

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Robert, we're delighted to hear that you had such a positive experience with McGovern Ford Lowell! Thank you for recommending us and sharing your feedback. We look forward to serving you again in the future!

Lisa P is a great service advisor at McGovern Ford Drum

Lisa P is a great service advisor at McGovern Ford Drum Hill. I am a historical customer at McGovern Ford at Drum Hill for 12 years since I bought my Ford Flex 2014 here. Lisa P today helped me for my Ford Flex 2014 service done perfectly. She is very communicative and always gave me a good suggestions for my car seasonal service and also provide potential risk mitigation plan for my car, the quality for service work here is great and schedule is well managed within 2 hrs for job done included a state annual inspection. Thanks Lisa and team here, I would definitely recommend the place to my friend group and will continue to have my car service work here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John, thank you for your loyalty over the years and for highlighting Lisa's exceptional service at McGovern Ford Lowell. We're delighted to hear that she provided great advice and efficient service on your Ford Flex. We look forward to continuing to serve you!

Carlos is an excellent service representative for

Carlos is an excellent service representative for McGovern Ford of Lowell . I’m extremely satisfied with my experience at the dealership . I purchased my truck here in 2022 and service has been outstanding . I will continue to have them service my vehicle in the future .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jim, we're delighted to hear that Carlos and the McGovern Ford Lowell team have provided you with outstanding service! Thank you for your continued trust in us, and we look forward to serving your vehicle needs in the future.

Carlos made the extra effort to find a part for my car,

Carlos made the extra effort to find a part for my car, and once the part was obtained he quickly set up the appointment to repair my car. Carlos made sure I was satisfied with the work. He is always courteous and he always keeps the lines of communication open.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted to hear that Carlos went above and beyond to assist you at McGovern Ford Lowell. It's great knowing he ensured your satisfaction with the repair process while maintaining open communication. Thank you for sharing this positive experience!

The salesman Cameron is amazing, patient and genuine and

The salesman Cameron is amazing, patient and genuine and goes the extra mile to make sure your are satisfied and also getting the right deal that works for you . In addition the general manager Christian is also amazing and very informative and takes the time break things down to you in simpler terms and goes out of his way to make sure the customer (me) is happy with the overall purchase. I was middle of deal when my car I was trading got totaled and they did an amazing job to make sure I got the best deal even though they didn’t have to go extra mile but showed customers come first. Go see Cameron 💚 for a deal, you’re in good hand with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Christina, we're delighted to hear that Cameron and Christian provided such exceptional service at McGovern Ford Lowell. It's great to know they went the extra mile for you during your purchase experience. Thank you for recommending us!

Brian the service adviser kepted me informed of the

Brian the service adviser kepted me informed of the progress of my repairs and cost

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

James, thank you for sharing a great review of Brian and McGovern Ford Lowell!

I had a great experience at McGovern Ford in Lowell.

I had a great experience at McGovern Ford in Lowell. They put their clients on a pedestal and genuinely care for them. The team is very helpful and patient, ensuring that you are satisfied with the deal. They answered all my questions, and I am thrilled with my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nina, we're delighted to hear that you had a wonderful experience with our team at McGovern Ford Lowell. Thank you for your kind words and enjoy your new car!

I highly recommend this dealership.

I highly recommend this dealership. Everyone was so courteous and professional. D Lopez was so kind, answered all my questions and made me feel like he truly cares about my business. I was taken care of and didn’t feel pressured to buy anything but ended up with my dream car. I will definitely go back for my next car!! Thanks guys for everything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Stephanie, we're delighted to hear that our team and the McGovern Ford Lowell team provided such a positive experience. Enjoy your dream car, and we look forward to seeing you again for your next purchase!

Much thanks to Darlon and Christian for an exciting and

Much thanks to Darlon and Christian for an exciting and seamless experience!! I recently visited this store to check out a Bronco...that I quickly fell in love with. They gave me an awesome deal with a great offer on my trade. I showed up with a 2014 Escape and left with a 2023 Bronco all within a few hours!! A job well done and now I cannot wait for summer to enjoy my new Bronco on the Cape! I'll be sure to recommend all my family & friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I recently purchased my dream car, a Shelby GT350 from

I recently purchased my dream car, a Shelby GT350 from McGovern Ford and the experience was incredible from start to finish. A big thanks to Mark, Christian, and Chuck for making this happen. Mark was knowledgeable, and genuinely passionate about helping me find the perfect car, going through every detail of the GT350, ensuring I was comfortable and excited about the purchase. The test drive was everything I could have hoped for and more. The finance process was seamless, and I appreciated how transparent and honest the team was throughout. Special thanks to Christian, who went above and beyond to make sure I was happy with my purchase. Buying my dream car was a moment I’ll never forget. I highly recommend to anyone looking to purchase their next Ford that it be from McGovern Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jim, we're delighted to hear that Mark, Christian, and Chuck made your dream car purchase such a memorable experience at McGovern Ford. Thank you for recommending us and enjoy every moment with your Shelby GT350!