Reviews
Olivier was fantastic to work with. I called and spoke with him on a Monday evening about a particular vehicle they had on the lot, and told him the price I was looking for. He checked with his sales manager and after a few calls over the course of no more than 30 minutes we had a deal in place. I came in to pick up the car the next afternoon, and everything was ready to go.
Olivier was fantastic to work with. I called and spoke with him on a Monday evening about a particular vehicle they had on the lot, and told him the price I was looking for. He checked with his sales manager and after a few calls over the course of no more than 30 minutes we had a deal in place. I came in to pick up the car the next afternoon, and everything was ready to go.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Understood my concerns worked to achieve all and over looks repairs that all are resolved.
Understood my concerns worked to achieve all and over looks repairs that all are resolved.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Exquisite service from Brian and the crew at McGovern Ford. Me and rusty Crank(2009 fusion) had an airbag recall, we were given a service like the new cars in the lot. Top notch. I'm definitely going back for a newer version of crank. Every car owners nightmare is not having a reliable service guy. You solved that for me.
Exquisite service from Brian and the crew at McGovern Ford. Me and rusty Crank(2009 fusion) had an airbag recall, we were given a service like the new cars in the lot. Top notch. I'm definitely going back for a newer version of crank. Every car owners nightmare is not having a reliable service guy. You solved that for me.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Innocente, thank you so much for sharing your positive feedback about Brian and the team! We look forward to serving you and "Rusty Crank" at McGovern Ford Lowell in the future!
Good work but did not communicate with us enough. Especially about the transmission. Liked the loaner
Good work but did not communicate with us enough. Especially about the transmission. Liked the loaner
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are happy to hear you enjoyed the loaner. We apologize for any lack of communication and will address this internally. Thank you for choosing McGovern Ford Lowell, and for your business. Safe travels!
Very professional and knowledgeable group. My service was excellent. I highly recommend this service and parts department for all your needs
Very professional and knowledgeable group. My service was excellent. I highly recommend this service and parts department for all your needs
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for trusting McGovern Ford Lowell and for recommending our team! We look forward to helping you again.
I appreciate the help I have received from Lisa and Josh in service and Christian, GM. I had some difficulties early on and they took care of it for me- definitely professionals in their field !!
I appreciate the help I have received from Lisa and Josh in service and Christian, GM. I had some difficulties early on and they took care of it for me- definitely professionals in their field !!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your feedback! We're glad to hear our team addressed your concerns and delivered professional service. Thank you for choosing McGovern Ford Lowell!
Great service department and very responsive. Thank you Lisa and the team for all your help!
Great service department and very responsive. Thank you Lisa and the team for all your help!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jay, thank you for the great review of Lisa and McGovern Ford Lowell!
Attentive, quick to respond to my interest to vehicle seen on CarGurus.com. Shawn S. was quite helpful during price negotiation and arrangement of delivery to me (180 miles from Lowell). I would recommend McGovern to friends and family.
Attentive, quick to respond to my interest to vehicle seen on CarGurus.com. Shawn S. was quite helpful during price negotiation and arrangement of delivery to me (180 miles from Lowell). I would recommend McGovern to friends and family.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Mark, thank you for your feedback! We're glad Shawn provided attentive service. Safe travels! - McGovern Ford Lowell
Brian was professional and polite even when I thought something was missing on my car and I realized that I was wrong.
Brian was professional and polite even when I thought something was missing on my car and I realized that I was wrong.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Darrell - Thank you for sharing your experience with Brian and for choosing McGovern Ford Lowell! We hope to see you again down the road! Safe travels!
It's was great experience with ford McGovern lowell ma sale services from Robert keenan was excellent
It's was great experience with ford McGovern lowell ma sale services from Robert keenan was excellent
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re happy you had a great experience with Robert and the team! Thank you for choosing McGovern Ford Lowell. We wish you many safe and happy miles ahead!