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McGovern Ford at Drum Hill

(1,098 reviews)
2026 state dealer award
View 5 awards
2026 state dealer award 2025 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award

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Reviews

(1,098 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGovern Ford at Drum Hill from DealerRater.

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Great service again from Robert in sales who made the buying experience easy and quick ,

Great service again from Robert in sales who made the buying experience easy and quick ,

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

This is a fantastic review. Thanks from Robert and the entire team at McGovern Ford Lowell!

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Got my truck right in. They keep me updated on what they found on the service. They supplied me with a ride home and back to the dealership Lisa was great

Got my truck right in. They keep me updated on what they found on the service. They supplied me with a ride home and back to the dealership Lisa was great

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are thrilled you trusted McGovern Ford Lowell with your truck and we hope it has no issues moving forward. See you next time!

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I had an outstanding experience working with Cameron at McGovern Ford. Cameron was professional, knowledgeable, and genuinely committed to making the car-buying process easy and stress-free. He took the time to answer all of my questions, listened to what I was looking for, and never made me feel pressured. His honesty, attention to detail, and exceptional customer service made the whole experience enjoyable from start to finish. Cameron went above and beyond to ensure everything was handled smoothly and I truly appreciated his patience and dedication. If you're looking for someone who is trustworthy, responsive, and dedicated to providing an outstanding customer experience, I highly recommend Cameron at McGovern Ford. I wouldn't hesitate to work with him again. I've already recommend him to one of my friends looking for a vehicle!

I had an outstanding experience working with Cameron at McGovern Ford. Cameron was professional, knowledgeable, and genuinely committed to making the car-buying process easy and stress-free. He took the time to answer all of my questions, listened to what I was looking for, and never made me feel pressured. His honesty, attention to detail, and exceptional customer service made the whole experience enjoyable from start to finish. Cameron went above and beyond to ensure everything was handled smoothly and I truly appreciated his patience and dedication. If you're looking for someone who is trustworthy, responsive, and dedicated to providing an outstanding customer experience, I highly recommend Cameron at McGovern Ford. I wouldn't hesitate to work with him again. I've already recommend him to one of my friends looking for a vehicle!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing McGovern Ford Lowell and for sharing your glowing review of Cameron! We're pleased that his professionalism and dedication made your experience enjoyable. Your referrals mean a lot to us, and we look forward to serving you again.

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Service manager Carlos is great! Great communication, listens and explains well, and doesn't push non-critical repairs. All work completed to my expectations.

Service manager Carlos is great! Great communication, listens and explains well, and doesn't push non-critical repairs. All work completed to my expectations.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

We’re glad Carlos provided clear communication and excellent care! Thank you for choosing McGovern Ford Lowell and for sharing your positive experience.

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Brian did a terrific job helping to resolve my service repair issue. The shop was able to fix the bent windshield wiper arm instead of me needing to buy a replacement part. I highly recommend this dealership, they always do a great job!

Brian did a terrific job helping to resolve my service repair issue. The shop was able to fix the bent windshield wiper arm instead of me needing to buy a replacement part. I highly recommend this dealership, they always do a great job!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

David, thank you for sharing your five-star review of Brian and the team! We appreciate your business and hope to see you again at McGovern Ford Lowell!

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Excellent service and very through check up for all the major systems. Very pleased with this dealership.

Excellent service and very through check up for all the major systems. Very pleased with this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi JM - we're delighted our team delivered thorough and excellent care. Thank you for choosing McGovern Ford Lowell and for sharing your trust and support.

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Thry have a friendly and knowledgeable staff and provide a no pressure sales environment. They were able to answer all my questions and provide me with an option that worked for me.

Thry have a friendly and knowledgeable staff and provide a no pressure sales environment. They were able to answer all my questions and provide me with an option that worked for me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing McGovern Ford Lowell and for sharing your positive review! It's great to hear that our friendly and knowledgeable team helped you make the right choice without any pressure. We look forward to working with you again in the future! Safe travels until then!

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It was excellent; I like this dealership It is a very high-class place Carlos de great service

It was excellent; I like this dealership It is a very high-class place Carlos de great service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Rudy, it was our pleasure to assist you. Thank you from all of us here at McGovern Ford Lowell!

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Brian was great, quick service, clean waiting room, clean garage, great job, will use again when needed, proactively uber upon request

Brian was great, quick service, clean waiting room, clean garage, great job, will use again when needed, proactively uber upon request

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Virginio, thank you for sharing your fantastic feedback about Brian and the team! We appreciate your business and hope to see you again at McGovern Ford Lowell! Safe travels!

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Brian was very nice and polite in less than two hours we already had a nice beautiful f150

Brian was very nice and polite in less than two hours we already had a nice beautiful f150

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Rose, thank you for sharing a positive review of Brian and McGovern Ford Lowell!

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