McGovern Ford at Drum Hill

My boyfriend and I have been coming to McGovern ford for sometime now, we drive an hour and a half specifically to see Cameron. He has sold us a few vehicles now and has never disappointed us. He exceeds our expectations every-time. Cameron is honest, flexible, genuine, and clearly cares about his profession. He’s always willing to work with us and what we need. McGovern is very lucky to have a salesman like him. We will be back for sure.

I had a great experience with McGovern Ford of Lowell. Shawn-was such a pleasure to work with. He made the transaction seamless. Very professional , nice to talk too and had a few laughs.

Very pleased with selection of vehicles.can’t say enough about sales person . And how easy he made this work great job!

I had a 9:00 AM appointment on a Tuesday and dropped my car off the night before because I had to work the next day. At 3:30 PM the following day, I called to let them know I was on my way to pick up my car. My first call went unanswered, so I left a voicemail. Someone eventually called me back and told me that my 9:00 AM appointment was only to meet with a service advisor. This was never communicated to me beforehand. At no point was I told that my appointment was simply to meet with an advisor rather than have my car looked at. Despite having my car since the night before, they claimed I had missed my appointment, never called me to clarify anything, and had not even started diagnosing the problem with my vehicle. I also texted the number they had provided and received no response all day. The lack of communication, poor customer service, and complete lack of consideration for my time were extremely disappointing. I understand that scheduling and appointments are important, but clear communication is just as important. If I had been told upfront what the appointment was actually for, this entire situation could have been avoided. I will not be bringing my car back here for service, and I would encourage others to make sure they fully understand the appointment process before leaving their vehicle.

Darlon from McGovern Ford was a true professional that made the grueling process of buying a car easy. He was fair, honest and accommodating. I then dealt with one of the business managers for financing; Jake. He was also fair, honest and was able to get better financing for me. A true team of professionals that put the customer first and aren't pushy like most dealerships. Highly recommend.

Service manager Carlos is great! Great communication, listens and explains well, and doesn't push non-critical repairs. All work completed to my expectations.

Great service and quick turnaround. I had a recall done and they offered door to door Uber rides for customers

My 2018 Mustang wouldn't start, so my husband Ken looked it over & connected battery charger. I had him contact Carlos, who said to bring it in for inspection of the battery. Ken was able to start & drive the Mustang to the shop & an hour or so latter was advised by Carlos the battery needed replacement ( after 18yrs) battery replaced my Mustang allset thanks Carlos for getting me back on the road.

The dealership has been great! Lisa in service is fantastic and always follows through! It ended up being no charge and paid by Ford!

Always consistent, repairs for service, are always done right the first time, $249/Hour for labor, cost of parts outrageous, but you get what you pay for, vehicle owners are going to be forced off the road with the high cost of service !