Reviews
My 2018 Mustang wouldn't start, so my husband Ken looked it over & connected battery charger. I had him contact Carlos, who said to bring it in for inspection of the battery. Ken was able to start & drive the Mustang to the shop & an hour or so latter was advised by Carlos the battery needed replacement ( after 18yrs) battery replaced my Mustang allset thanks Carlos for getting me back on the road.
My 2018 Mustang wouldn't start, so my husband Ken looked it over & connected battery charger. I had him contact Carlos, who said to bring it in for inspection of the battery. Ken was able to start & drive the Mustang to the shop & an hour or so latter was advised by Carlos the battery needed replacement ( after 18yrs) battery replaced my Mustang allset thanks Carlos for getting me back on the road.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad you and your husband were able to get your 2018 Mustang to McGovern Ford Lowell safely and that Carlos took great care of you! It is fantastic to hear you are back on the road. Thank you for choosing our team!
The dealership has been great! Lisa in service is fantastic and always follows through! It ended up being no charge and paid by Ford!
The dealership has been great! Lisa in service is fantastic and always follows through! It ended up being no charge and paid by Ford!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always consistent, repairs for service, are always done right the first time, $249/Hour for labor, cost of parts outrageous, but you get what you pay for, vehicle owners are going to be forced off the road with the high cost of service !
Always consistent, repairs for service, are always done right the first time, $249/Hour for labor, cost of parts outrageous, but you get what you pay for, vehicle owners are going to be forced off the road with the high cost of service !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback about our service team's meticulous work at McGovern Ford Lowell Service. We understand your concern about costs, and we appreciate your trust. Drive safely, and please reach out if you need anything else.
Carlos & Lisa , Best of The “Best “ ! They Listen To The Customer, Remember That When It’s Review Time ! 👍
Olivier was fantastic to work with. I called and spoke with him on a Monday evening about a particular vehicle they had on the lot, and told him the price I was looking for. He checked with his sales manager and after a few calls over the course of no more than 30 minutes we had a deal in place. I came in to pick up the car the next afternoon, and everything was ready to go.
Olivier was fantastic to work with. I called and spoke with him on a Monday evening about a particular vehicle they had on the lot, and told him the price I was looking for. He checked with his sales manager and after a few calls over the course of no more than 30 minutes we had a deal in place. I came in to pick up the car the next afternoon, and everything was ready to go.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad Olivier could assist you efficiently and professionally at McGovern Ford Lowell. Thank you for your business and your 5-star review, JS! Enjoy your new car!
Understood my concerns worked to achieve all and over looks repairs that all are resolved.
Understood my concerns worked to achieve all and over looks repairs that all are resolved.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Exquisite service from Brian and the crew at McGovern Ford. Me and rusty Crank(2009 fusion) had an airbag recall, we were given a service like the new cars in the lot. Top notch. I'm definitely going back for a newer version of crank. Every car owners nightmare is not having a reliable service guy. You solved that for me.
Exquisite service from Brian and the crew at McGovern Ford. Me and rusty Crank(2009 fusion) had an airbag recall, we were given a service like the new cars in the lot. Top notch. I'm definitely going back for a newer version of crank. Every car owners nightmare is not having a reliable service guy. You solved that for me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Innocente, thank you so much for sharing your positive feedback about Brian and the team! We look forward to serving you and "Rusty Crank" at McGovern Ford Lowell in the future!
Good work but did not communicate with us enough. Especially about the transmission. Liked the loaner
Good work but did not communicate with us enough. Especially about the transmission. Liked the loaner
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are happy to hear you enjoyed the loaner. We apologize for any lack of communication and will address this internally. Thank you for choosing McGovern Ford Lowell, and for your business. Safe travels!
Very professional and knowledgeable group. My service was excellent. I highly recommend this service and parts department for all your needs
Very professional and knowledgeable group. My service was excellent. I highly recommend this service and parts department for all your needs
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for trusting McGovern Ford Lowell and for recommending our team! We look forward to helping you again.
I appreciate the help I have received from Lisa and Josh in service and Christian, GM. I had some difficulties early on and they took care of it for me- definitely professionals in their field !!
I appreciate the help I have received from Lisa and Josh in service and Christian, GM. I had some difficulties early on and they took care of it for me- definitely professionals in their field !!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your feedback! We're glad to hear our team addressed your concerns and delivered professional service. Thank you for choosing McGovern Ford Lowell!
Great service department and very responsive. Thank you Lisa and the team for all your help!
Great service department and very responsive. Thank you Lisa and the team for all your help!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jay, thank you for the great review of Lisa and McGovern Ford Lowell!