Reviews
Best place to buy a Ford
Just ordered my 6 th new truck from Mr Scott Carter manager of McGovern Ford of Lowell, there is no better dealership out there, I have a huge Italian family and trust me go see Scott Carter at McGovern Ford of Lowell , the service is amazing, and the people are great !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
- Robert Keenan
- Mike Smokler
- Rosie Cray
- Scott Carter
- Joseph Cullinan
- Paul Santiago
- Dan Gauthier
- Ken Crowley
- Gail Lombard
- Abigail Alicea
- Chuck Cote
- Corey Stewart
- Linda Catalano
- Efe Oztan
- Steven Suarez
- Mark Healy
- Craig Ramos
- Carol Thorburn
- Marc Houle
- Dianyliz Segarra
- Monica Torres
- Carlos Borges
- Mark Mullane
- Paolo Fulciniti
- Bob Nugent
- Dan Pajak
- Matt Picardi
- Chris Parker
- Chris Porter
- Mic Redman
- Gino Bongiovanni
- Casey Bell
- Mutaz Mousa
- Darlon Lopez
Hi Joseph! It's fantastic to know that you've had such a positive experience with Scott and our team at McGovern Ford Lowell. We appreciate your continued support over the years! Enjoy your new truck!
Fantastic service department
Carlos in service was very helpful and informative. They ran detailed diagnostics on my truck and had me back on the road in no time. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so glad to know that Carlos was able to assist you effectively and get your truck back on the road quickly. Thanks for recommending McGovern Ford Lowell, we appreciate it!
Purchase
I'll start by saying that I have no connection to McGovern Ford or any of its employees, and the showroom is quite a distance away from me. I happened to find the car I was looking for through Cars.com, inquired about it and set out for Lynn. On my way, I received a walkaround video of the car from Mark Healy, the salesman I would eventually meet. Most places will say "What do we have to do to make a deal today?", which is pretty offputting. None of that here. All super friendly and no pressure. Mark turned out to an easy going and entertaining "regular guy" and never did I feel like I was being sold on anything. He was just helping me to get me into the car I wanted. McGovern Ford at Drum Hill is an absolute class act, from the front of the house to the back. Mark will be the first one I call the next time I'm in the market.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kyle, it's fantastic to know that Mark and our team at McGovern Ford Lowell were able to provide you with a pressure-free car buying experience. We appreciate your kind words and look forward to assisting you again in the future! Safe travels in your new vehicle.
Truck repair
The best dealership I have ever worked with. Carlos, service advisor, and Randy, the shop floor manager were awesome. I had some major issues with my truck and they truly took care of it and The best place to take your car and truck for service. They did detailed diagnosis and worked with my warranty co to make sure it’s covered the expenses.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Harry, it's great to know that Carlos and Randy were able to assist you effectively with your truck issues at McGovern Ford Lowell. We always aim for detailed work and smooth cooperation with warranty companies. Thanks for trusting us!
Service Department
Service department is knowledgeable, great mechanics and does quality work. Adam explained everything that needed to be done in an easy to understand way. Gino is fabulous every time we need transmission work.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to know that our service department at McGovern Ford Lowell met your expectations! It's great to see Adam and Gino were able to assist you effectively. Thanks for sharing this positive feedback, we appreciate it!
Best service around
Had 5 trucks with recalls and dropped one of each day and job was completed within hours. Customer service was great with all scheduling and very nice communication I wish the young lady that worked with me so I could thank her for all her help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to know that our team at McGovern Ford Lowell was able to efficiently handle the recalls on your trucks. It's great hearing about your positive experience with our customer service and communication. We'll make sure to pass along your thanks!
Great service!
Recently had my car in for service. The service department is knowledgeable, professional and fair. I would highly recommend them for all your vehicle needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steve, it's great to know that our service department at McGovern Ford Lowell met your expectations! We appreciate the recommendation and look forward to assisting you with any future vehicle needs.
Terrible
Terrible. Was sold a car that wasn’t serviced although I have a proof I was told it was being serviced. Sales and service is a mess. I do not recommend wasting time
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Anthony, thank you for leaving a review. Here at McGovern Ford of Lowell, we value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. At your earliest convenience, please reach out to our General Manager, Scott Carter, at 351-500-6005, or via email: scarter@mcgovernauto.com. Thank you.
Great Service!
Carlos was communicative, helpful and quick to do the work. Thanks again for always giving the best, Ford Service Team! I will continue to bring my Maverick here every time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lauren, we're delighted to know that Carlos and our Ford Service Team at McGovern Ford Lowell provided you with top-notch service. We look forward to seeing you for your Maverick's future visits!
Lisa is wonderful
I want to say thank you very much to everyone who touched my truck and took care of it so that it worked properly again, I am very grateful. May God bless everyone in that place, I am always grateful for everything God gives me, my truck was there for almost 6 weeks, it was to fix a problem and others appeared, Lisa was exceptional, her service is impeccable, the boys The mechanics were super attentive and everything was really beautiful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so glad to know that our team at McGovern Ford Lowell could help get your truck back in shape! It's wonderful to see Lisa and the rest of our crew provided you with such exceptional service. We appreciate your patience during the process, and we're here if you need anything else!