Reviews
Great Service
Friendly staff. Very accommodating. I had no appointment and they got me right in, they kept me informed about the progress of my service and got me on my way. Great visit!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to know you had a great experience with our team at McGovern Ford Lowell! It's important for us to keep our customers informed and make sure they feel accommodated. Thanks for the positive feedback, we appreciate it!
New car purchase
Everyone was very friendly and easy to work with. This dealership is a "breath of fresh air" compared to most dealers. The staff had good knowledge of the car that we were interested in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey Stacey, we're delighted to know you found our team at McGovern Ford Lowell knowledgeable and easy to work with. Thank you for choosing us! We hope to serve you again in the future. Safe travels!
Great service
The service staff is very courteous and helpful. They do a great job of keeping me informed and having the car ready when promised. Will definitely return for future service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lisa, we're delighted to know our service staff at McGovern Ford Lowell met your expectations and kept you well-informed. We look forward to seeing you for future services!
Great service
Great service! Kept me informed and very courteous staff during service call for my vehicle This is a great dealership to deal with from Sales to Service!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lynda, we're delighted to know that you had a great experience with our team at McGovern Ford Lowell. We strive for excellent service from sales to servicing your vehicle. Thanks for the positive feedback!
Awesome
Great service experience my issue where fixed in a timely manner . Staff friendly and respectful, service advisor went to extreme to show me all the features my truck was equipped with
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Arthur, we're glad to know our team at McGovern Ford Lowell was able to provide you with a great service experience and help showcase all the features of your truck. Thanks for sharing!
Very responsive
McGovern Ford did an outstanding job both scheduling us for an emergency service and providing quality repairs. I recommend this dealership for any Ford repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, we're glad to know our team at McGovern Ford Lowell was able to assist you with your emergency service and repairs. Thanks for recommending us!
Over charging attempt
Staff was friendly but I came in for routine service and told them I had a screw in my tire and asked them to remove it and plug it if necessary. I know that is not a free service. The screw was also not on the sidewall of the tire and a very simple plug if needed. They wanted to charge me $249 to fix the tire plus $90 for the service! Are you serious? I told them not to touch the screw. After the service at McGovern was finished I drive straight to a local tire shop. They had the screw out in less than ten minutes and refused to let me pay them. I will only go to McGovern if I absolutely have to.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi F150, thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience with us – our mission is to provide excellent guest experiences, so we are sorry to have let you down. At your earliest convenience, please reach out to our General Manager, Scott Carter at 351-500-6005, or via email: scarter@mcgovernauto.com. Thank you.
Highly recommend
Highly recommend for purchase and service. Great customer service, fast service on repairs and maintenance. Glad I purchased and have my vehicle serviced with McGovern Lowell.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're so glad to know you've had a positive experience with both our sales and service departments at McGovern Ford Lowell. Thank you for your recommendation, we appreciate it!
Marc houle was the man, and they do have great dea
Marc houle was very helpful showing me everything, and everyone at the dealer work so hard getting me what I need, come buy here good deals
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Harold, we're delighted to know Marc and the team at McGovern Ford Lowell were able to assist you effectively. We appreciate your recommendation!
Highly recommend
Great service very professional and accommodating. I would highly recommend this dealership. From sales to service I have been very satisfied at every step of the way
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dennis, we're delighted to know you've had a great experience with our team at McGovern Ford Lowell. Your recommendation means the world to us! Enjoy your new ride and thanks for choosing us.