CRESTVIEW CADILLAC, INC.

Ron's friendly and helpful nature always reassures me that my car is in excellent hands.

My experience at Crestview was excellent. Before purchasing my new vehicle, I needed maintenance on my 2017 ATS. The service staff is wonderful - very helpful, communicated EVERY detail and pricing, and very responsive. Same experience when I purchased my new vehicle a week later. Johnny (sales) was a pleasure to work with. FIVE stars is underrated for this great TEAM!

1:1 interaction was always good. However, once I left the dealership, it was very difficult and frustrating trying to communicate with them. Vehicle was there longer than I expected (better communication would have helped remedy that). No car wash once service was completed, which is done at the GMC dealership I take my other vehicle to. Also, the pavement as you enter is all broken up - should not be that way at all Cadillac dealership.

Everyone was very helpful and educated me on the car and it’s operations and controls

Extremely rude customer service by Bri. She needs a course on how to speak and deal with customers.

Made my appointment online. I wasn't sure if my appointment was confirmed though as I did not receive a text confirmation when I booked the appointment online but showed up anyway. The Service area was easy to get in and out of and the waiting room was clean and neat.

Did a great job new what the problem was right away and had it fixed shortly

Kara was very helpful and made the process easy and efficient. She is very knowledgeable and honest about pros and cons about various models.

No issues with service on this visit. Wait was a little long, but other than that no complaints.

My oil change was complete in less than an hour—-on a Friday morning, no less! Then, Tony and Ron applied my reward points —-which I’d totally forgotten. Crestview is a class act.