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Ed Koehn Ford of Wayland

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (88 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (88 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Wonderful Experience

Just Amazing! They paid off my trade, gave me a low payment( lower then anyone else I called by like $100 dollars!! I am So grateful I came here. Kevin was such a great person to work with. If you want great service go here. I won't ever go anywhere else and I'll recommend my friends and family here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Experience

There are no words to say that could explain how HAPPY I am that I came here. I got more for my trade then expected AND got into a 2015 vehicle for about $40 less a month then anticipated!!! Now, mind you I called a BILLION places before driving up here. I told them I didn't want them to waste my time. Kevin helped me and let me test drive different vehicles and was SOOO helpful! I feel SO blessed to have found this place. I've never had such a positive experience at a dealership IN MY LIFE LOL. If I buy any other vehicles, I'll be coming here and sending EVERYONE I know here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Dawn, congratulations on your new purchase. It's wonderful to know you feel confident in your decision to choose Ed Koehn Ford of Wayland as your dealer. We will pass the kind words along to Kevin, and we hope to see you again in the future. Warm regards, The Ed Koehn Ford of Wayland Team

repair work

job was done and diagnosed quickly. the parts were pricey, a lot higher than what was necessary. But the service was very good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I just came in for an oil change It seemed like I was there forever. There were a lot of people ahead of me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Escape

prompness. I was met by service personnel while just getting out of the car. Questions were answered by two different service people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Prompt and courteous service at this service visit. Would recommend Ed Koehn Ford to friends. Dealership is clean and attractive; comfortable customer waiting Area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great ServiceHastings MI

Friendly Folks and very Good service! I think that says it all!Don't you? Because I don't believe in being wordy, is that enough words to satisfy you computer?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service manager

Mike Lemon does a great job at meeting his customers expectations. Keep this guy happy, he's the reason I go to your dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The staff is really nice and helpful

I really like the staff. They are very patient when I ask questions, don't pressure me into anything and do a nice job fixing my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very friendly and thorough in the service work

Only waited 1 hr for an oil change. Very friendly customer service in all department. They treat you like they've know you for years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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