Skalnek Ford

The sales person was very courteous and prompt. The used car building on the inside was a little dirty and non welcoming.

Ryan Marshall is excellent. He knows the vehicles, listens well to your needs, desires and budget. Ryan is very patient. He spent time listening and then offered wonderful options. We had our vehicle the next day. I love my Edge it is perfect for all my needs. Thank you Ryan I appreciate all of your assistance, patience, and knowledge. Your sync lesson was excellent, I haven't had any problems. I love my Ford, this was my first Ford purchase and it has been a super positive experience.

Bought a used car from Skalnek, traded in a 1997 Explorer in March of 2010. In June of 2011 I recieve a letter from Sec of State my Explorer was found abanoned in Detroit in Sept 2010, note they sending me notice in June of 2011, but I would be responsible for storage fees, towing etc etc. Called Skalnek talked to Sales Mgr John I believe he told me to fax the court a copy of my title transfer. Called the court in Detroit and they said it was between me and the towing company. This is for a vehicle I TRADED in, called John back gave him towing company info and he also told me that the titles are not transferred until the vehicle finally is sold even though I traded it in and they whole saled it whatever, they never transferred it out of my name. I would NOT recommend this dealer or possible Ford if this is their policy of trade ins. By the way I did contact Ford corporate but they do not contact you back once a complaint is filed, makes no sense to me as far as customer relations.

I have gotten to know this dealership more than I probably have wanted to get to know my dealership in the past year and a half. I'd like to refer anybody reading this review to go read my last review for Huntington Ford for some background. I will NEVER return to Huntington Ford in Rochester Hills, even though I live in Rochester Hills. I came to Skalnek Ford looking for help. After Huntington lied to me and refused to stand behind their mistakes I was in need of a new vehicle. We were actually going to purchase 2 cars, totally around 40-50k. Huntington lost that deal over an $800 repair and their refusal to stand behind their product. We bought our first used 2007 Fusion from Skalnek in December of 2007 for a great price! Great service, car has been nothing but great since we bought it. I came back 3 weeks later to purchase the second, brand new 2010 Fusion. My plan was to buy an SE with a sunroof. I sat down and talked to Ryan Marshall, had my Explorer appraised ($2600ish at Huntington) I owed $6100 on it. Ryan was able to work out a deal to pay off my Explorer with NO negative! He also got to know me and my needs as a firefighter/paramedic. I depend on my vehicle 24/7 no matter the weather. He could see the uneasiness I had with a FWD Car coming out of a 4WD SUV. I just could not afford the beautiful Black SEL AWD Fusion outside.... or could I? Turns out Ryan was able to work a deal with my trade, getting me top dollar, all the rebates applicable, and a demo discount. The car was FANTASTIC! So I thought... Few weeks went by and I was in the body shop for some paint work I noticed was faulty. I was uneasy about this. I pulled in to the dealer, Skalnek Ford put me in a loaner and fixed my car within 2 days. I then took a vacation a few months later and came home to the car which had sat at the airport for a week in very cold temps. An airport shuttle pulled in front of me and I slammed on the brakes... nothing. I had no brakes. Pedal was hard as a rock. Luckily I was able to use my Ebrake to stop. I immediately took the car in. Long story short The car ended up having an unknown vacuum issue in the engine/braking system somewhere. The dealer as well as Ford engineers could not find the problem. I was without my Fusion for 42 days. Skalnek, and Ryan made sure I was taken care of. I had a loaner the entire time. Not only a loaner, but Ryan gave me his personal dealer car for the month. Ford also sent me a check for the amount of my car payment. After dealing with Huntington with my Explorer I was afraid I was going to have to go to court over this issue. I was getting paperwork ready to file, contacting a lawyer... and to my surprise Ford called me and told me that I was to contact Ryan Marshal about finding a new vehicle as Ford was replacing my car at no cost to me. I called Ryan and he immediately started looking for exactly what I wanted. Now I had MSRP to spend on a new vehicle. It was time to upgrade! Ryan searched for days and found exactly the car I wanted. A beautiful Red Sport AWD. Within days Ryan had my new car at Skalnek and had my trailer hitch swapped over and ready for me. It took me 2 days of paperwork to get the cars swapped. I sat at Ryan's desk, he took me to lunch, and we were on the phone taking care of it. He may not have made money on that deal, but I can guarantee he made money in the future off of that deal. I send any friend or family member looking for a new car to him. I will also only use Skalnek Ford for my needs. What a difference 15 minutes can make in drive time from Huntington to Skalnek! The service department is also TOP NOTCH at this dealer. Those 42 days were a long time to be without my car. Ron, as well as Scott, the service manager, called me at least every 3 days to update me on the status... even if it was to tell me nothing was new. That is what I call customer service. Even now when I go in for my oil changes I am greeted by name over a year later. Skalnek Service department stands behind their work and product more than any other dealer I have ever been to! Anybody looking for service, new or used car should head to Lake Orion and stop in at Skalnek... you'll see what I'm talking about in this review real quick.

Drove by on a whim to look at Escapes and happened to see a new Mustang GT Convertible on the lot. This was right at closing on Saturday. We went in and met Kaycy Dymond who did not hesitate to work with on the Mustang. We drove away a couple days later with a fair trade in and a great new car. We highly recommend Kaycy to anyone in the area looking for a car.

Kaycy helped me find the vehicle of my dreams! She was kind, honest, professional, and she knows the vehicles and thier functions. I am very happy with sales, service and the body shop. This is my sixth vehicle from this dealership. I would recomend this dealership and Kaycy Dymond!

I purchased two new vehicles from Skalnek Ford in the last year. I have had great experiences with the dealership. Ryan, my salesperson, is very knowledgeable and tries very hard to ensure my wife and I are satisfied customers. I'm sorry another poster here had a poor experience. I'm very confident this is not typical for Skalnek Ford.

My experience with Skalnek's service department was absolutely awful. I brought my 2006 vehicle into their service bay to get some electrical issues diagnosed. My vehicle was under a "bumper to bumper" warranty through Ford yet off the start I was required to sign off on a $92 diagnostic fee (just in case the problem was not covered by my "bumper to bumper" warranty). It turns out that my vehicle required a $767 part to be replaced. At this point, Skalnek informed me that the part was not covered under my "bumper to bumper" warranty, and I was going to have to pay them to send my car to a different dealer that had the capabilities of fixing the electrical issue. After taking some time to think about this I decided to request that my car be released since this dealership could not service the problems with my vehicle. The service department did not have a problem releasing the vehicle to me if I agreed to pay them $92 for diagnosing the problem that they admittedly could not fix. After some conversation regarding my past loyalty to their establishment, I was told that "someone has to pay the technician and it surely ain't gonna be me." The customer service level of Skalnek's service department is as bad as I have ever experienced. Myself and my family will not EVER give them our business again, and I urge any prospecting buyers to do the same.