Skip to main content

Metro Ford

(5,273 reviews)
Visit Metro Ford
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday 11:00am–4:00pm Closed
New (518) 646-8797 (518) 646-8797
Used (518) 646-8429 (518) 646-8429
Service (518) 646-8831 (518) 646-8831

Reviews

(5,273 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Very courteous,highly knowledgeable.

Mr. Troy Hanlon & Jay Ostrander are the two trusted service representative I thank both of them professionalism, I have known them over 25yrs. keep up with the good work. I also want to comment on Mr.JT.Tibbits in finance department ,I thank him for his professionalism and his expertise over the years in buying cars leasing. AS loyal customer close to 30yrs for these 3 individual I thank the good LORD for their service and passion for their services, keep up the good work ,GOD bless all of you. Thanks.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

As usual excellent service From Troy and the service...

As usual excellent service From Troy and the service department. The waiting Room was clean and separated So you could practice social distancing. I will be back for my next service appointment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My favorite place to return when I need trusted service...

My favorite place to return when I need trusted service on my F-150. All Great and friendly service people to work with at Metro Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very helpful and they are all very friendly. They made my...

Very helpful and they are all very friendly. They made my wife very at ease when she had to bring in our car for service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Car was a lemon and we had to jump through hoops. Lemon...

Car was a lemon and we had to jump through hoops. Lemon law forced them to take it back thank god. 5000 miles unrepairable transmission.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Quick and Professional !

Smiling service advisor through the door, car was done before I finished my coffee ! Clean waiting area, bottled water, pastries, good coffee.... no push for additional repairs, they told me that next oil change should peek at the brakes again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

OIL CHANGE

Had oil change only. Car was not washed like at other Dealers you need to include this when maintenance is done! See if you can include this!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

I have purchased many vehicles from Metro, using the same...

I have purchased many vehicles from Metro, using the same salesman and have been happy with all of the vehicles. Usually very efficient in completing a deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent

All I can say is that I am extremely satisfied with the service at Metro Ford. I would highly recommend Metro to anyone. Great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I’ve been a customer of Metro Ford for over 25 years....

I’ve been a customer of Metro Ford for over 25 years. They’ve always done right by me, whether in sales or service. I highly recommend Metro Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.