Lasco Ford, Inc.

My car was due for 20000 mile service. The service rep was Matt White.He was very nice.He treated me like family.I bought my 2020 edge there and I am very happy with it.Buying my vehicle there in February was a pleasant experience also.

Thanks Jeffery Long For the sale of my new 2022 Ford Escape. This is mine and my wife's 2nd purchase from you at lasco Ford looking forward to our next Purchase In the future With you and your team members.

Very efficient. All staff were very nice. Matt was also well educated with the services that could be and were performed. Pricing important to me and everything was explained thoroughly. Was not pressured to try and get me to okay any service performed. I got to choose what I felt needed to be done. Also staff was very respectful.

We called ahead and put a deposit on a vehicle, after the salesperson assured us that the vehicle was in good running condition. Drove over 2 hours to find out he lied - the truck wasn't running right. Having driven all that way, we made an offer about $2 less to cover the sensor or engine repairs. It also had bald tires. They countered with $500 off, which was insulting. Finally, the salesperson at the next desk overheard me expressing doubts about the vehicle and that we were probably going to drive home empty handed. That's when it really went downhill. This guy pulled out all the stops and pushed high-pressure sales tactics. I'm not young - I know all the tricks. As a female, it felt super condescening. At that point, I was done and we walked. Very disappointed. Felt like we were lied to in order to get us in the door, and then an older guy steps in to apply high-pressure tactics to try to squeeze a sale out of us. Very sad.

Beware! Purchased a used Explorer from them in June 2019 and was shown a Carfax supposably for the car I was purchasing that reflected a minor accident and good service history. The minor accident didn't concern me so I bought the car. Fast forward to today when I am trading the car in on a new one (with a different dealer) and I am shown the ACTUAL Carfax that shows that the accident was actually severe with major damage to the vehicle. Interesting how it changed. Warning to others - don't trust what Lasco shows you at face value. Do your own research before purchasing from them. The less than fully honest approach they took with my car deal is costing me thousands now. If they did it to me, they may do the same to you. Be careful!

Tried to bring my 2021 explorer in for prepaid service maintenance. Asked about a service bulletin on the transmission which I knew was out, and was told, 'they don't do that' and that 'Ford doesn't pay them for that'. Then I was told I would have to pay $150 for diagnostics on my 6 month old car that is under warranty. When questioned the person acted like I was stupid. I know they get these service updates everyday. I left. I will NEVER deal with this dealership again. Tried to call to speak with a manager and was left on hold for 12 minutes.

After spending $800. in service you couldn't even wash my Flex before you gave it back ?

Id avoid this dealer at all costs. Their sales reps dunno how to get back with customers. They treat people like xxxx. I’m a potential new customer and can’t get anyone to work with me. The one sales rep that did give me lease numbers after basically begging gave me an outrageous amount of $600 a month after telling her I’ll put money down. “That’s the best I can do” she said. Un real. I’ll be writing ford about this. Never know who your dealing with Jay Lasco. Be ready to talk to some regional managers. You guys are ridiculous.

Stay away at all costs! This dealership is incompetent when it comes to service. My truck has been there 8 times and they can’t fix it right. It’s returned in worse shape than when it arrives. STAY AWAY FROM LOGAN in service and do yourself a favor and stay Away from LASCO FORD!!!

I recently took my 2019 Ford Flex to Lasco's service department for a couple of warranty issues. The gentleman who worked with me named Bruce . It was my first visit so he helped me get my car registered into their system. He was friendly polite and professional. He called me a status report when the work was completed a day ahead of time. Exceptional first experience with their service department.