Reviews
No Integrity, No honesty, No transparency. Bait and...
No Integrity, No honesty, No transparency. Bait and switch tactics. Told vehicle was available and scheduled to see next day and sold out from under me. Offered another vehicle at $9000 more! No notice that we need a written deal, deposit, or even first come first serve. No integrity, no call back when told someone would get back to you. Contacted a number of other dealers in area and all noted this was a bad dealership. Do not purchase from them. You cannot trust them.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I have a 2014 Focus with transmissions Issues and Tucker...
I have a 2014 Focus with transmissions Issues and Tucker took care of me. Thanks Tucker for great customer service! I can count on Tucker with a smile!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I always have great experience with the teams at Lasco...
I always have great experience with the teams at Lasco ford. This will include sales, services, and financial services. They always explain in detail the process getting done
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Had my first oil change/tire rotation. Great service!...
Had my first oil change/tire rotation. Great service! Tucker was extremely friendly and even made sure my car was washed before returning it to me. I will be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Emily Lorencz was a great help in finding an F-250 for...
Emily Lorencz was a great help in finding an F-250 for our family. We had contacted her so she knew what we were looking for and would send us a link when they got a clean vehicle on the lot matching our needs/wants. Great to work with. Professional and helpful. The truck we purchased needed the windshield replaced and she setup for it to be done local to us so we didn’t have to drive over an hour from our home. We were so happy that Lasco has an on-site Secretary of State so we didn’t have to wait long to get all of the paperwork done. Everything was completed that day and drove our truck home. Would highly recommend working with Emily to find your next ford purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ran Credit 6 Times!
I loved the salesman i had, but i recently found out they ran my credit 6 times! i now have 6 hard inquiries on my credit because of them!
- Customer service 3.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent customer service Stevie Toth
I just want to say thank you Stevie for your excellent customer service.I had great shopping experience today. The ride home was fantastic with the Saturn vue!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Natalie is a great manager and she managed to get the...
Natalie is a great manager and she managed to get the service team on our project pronto! We really appreciate her and her genuine interest in our service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great and reliable service center
I worked with Nathalie and she kept me update to date on everything during the repair process. She explained what the mechanic was doing to fix the problem and the backup camera is working again like it should.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I bought my Ford Escape new from Lasco in 2011 and...
I bought my Ford Escape new from Lasco in 2011 and haven’t taken it anywhere else since I’ve owned it - even driving it back to Fenton from Cincinnati for oil changes during my five years of residency. I have worked with Tucker (service advisor) for a year or so now, and he always goes above and beyond to provide excellent service. He’s very communicative, and he works to accommodate my unpredictable surgeon schedule. I have absolute trust in him and the Lasco team with my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair