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Randy Wise Buick GMC

(819 reviews)

Reviews

(819 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Purchase

I have been a customer of Randy Wise for men in years. In particular Oliver Hackney. I have always been satisfied with the dealership and would recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jeff Andrus

Always great service and awesome staff. Quick, easy and accommodating as always.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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won’t go anywhere else!

Aaron Walton has made my experience of purchasing a vehicle the best by far! He greeted me a huge smile and I received nothing but politeness and professionalism from greeting me to seeing me off in my 2015 Equinox!! Wonderful customer service! Mallory in finance and Dayne getting my Chevy app and on star set up. I won’t go anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Body shop service

Great and quick repair service. The guidance through the repair process, set up with the rental car and the follow up was excellent. Very friendly staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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ollearisfam@ameritech.net

Such an easy process. They answered all my questions and delivered my car right ot my door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Randy Wise Service Department

Great service, great staff, multiple choices of good better and best parts!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dale Payne

Dale Payne is a real asset the Randy Wise dealership. He always gets me the vehicle I want. Great and caring person. He always finds the best deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dale Payne

Dale Payne has been my go to Salesman for over 20 years- he is the best salesman every. Very knowledgeable and caring . Always finds the perfect automobile for me - he is a real asset to Randy Wise dealership - love all the people at dealership also - best dealership also. Thanks Dale for being the best 😃

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Aaron Walton In Sales

My dad was looking for a new vehicle and Aaron got him into a GMC Terrain lease. Well fast forward two years later when lease was up and Aaron helped him out again getting him into a beautiful used loaded Acadia! We won’t go through anyone else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buyer Beware

We bought a car from Randy Wise and were told, explicitly and repeatedly, that there was a wiring issue that would not at all affect the performance of the vehicle. Fine. We were also told that a number of repairs and a general tune up had been completed. Excellent. No reason not to believe them - we were buying a ten-year-old vehicle so surely they would want us to come back in a few years when it was time for another trade. When I brought the car in for service less than a year later, we were told our car needed several thousand dollars in repairs and that the exclusion warranty we thought we'd purchased would not cover any of it. I took the car elsewhere and the mechanic discovered that the spark plugs were original to the car and two of them had seized. So, either Randy Wise lied about their tune up and vehicle inspection report or they did such a bad job that they left degraded spark plugs to break on me down the line. Which they did.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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