Reviews
Dishonest and liars
Don’t buy from here! They make promises to get a sale! I bought a truck and was told at the time of test drive they would fix dents since there was a clean history of no known accidents. There were 3 major dents tailgate, bumper and side panel of drivers side near gas tank! Both manager Dave and Paige agreed! Both backed out after the sale. They are crooked sales people and also messed my payments up with Elga. They kept ridiculously sending paperwork wrong and trying to slip in more charges so they they as the dealership got more money! Do not do any sales with Randy Wise ever!! They are liars and crooks!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I called Randy Wise Buick. My husband and I bought a...
I called Randy Wise Buick. My husband and I bought a used truck 4 years prior and were happy with it. I contacted Bryan Bickford and told him we were interested in a new SUV and wanted to trade in the pick up truck. He found out my needs and set up an appointment with 2 vehicles. He was efficient and helpful. I had contacted several dealerships before contacting Bryan and was not happy with the service. Bryan does a great job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mr. Sutton
Never had a bad experience with Randy Wise, I will always use this dealership for service and Future purchases
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Was not a bad experience
Was good wasn't bad experience had decent amount of used cars for sale. I definitely would say give a look and see for yourself what do you have to lose ?
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
WILL TAKE UNSUSPECTING OR NAIVE CUSTOMERS TO THE...
WILL TAKE UNSUSPECTING OR NAIVE CUSTOMERS TO THE CLEANERS! I had a terrible experience some years back and now my son-in-law got taken (by them) right before Christmas. Son-in-law also accepted a free rental while repairs were being done, but I'm sure they'll be charged for that, too. These people can't be trusted. My experience was several years ago. My car was totaled, but they “fixed it” in waves to avoid calling the car totaled. The car was worth maybe $12,000. At first their total repair bill was $4,600 or thereabouts. After they were paid by my insurance company, they (Randy Wise et al) discovered another $8,000 in damages! I didn't have time to fight the system at that time, so they took me to the cleaners. Even after, it was never fixed correctly – there continued to be something wrong with the steering, but they said they couldn't find a problem. Now my daughter and her husband took their car there concerned about an occasional stalling out problem. The shop recommended they have their fluids flushed while there. My son-in-law went along with their suggestions because he is very trusting and knows nothing about cars. When he picked-up their car he discovered the bill was $2,000! My daughter was shocked and called me crying. She said they had no idea it was going to be $2,000. Needless to say I am very angry because I know how shady they are, this dealership (they're 2 for 2).
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Miss Laura Greanya
My daughter's car was about to fall apart and her credit was nowhere near close to descent but the people here at Randy Wise worked extremely hard and never gave up and managed to put my daughter and her 2 small girls in a beautiful Verona. Doing so was a life changer for my daughter and also eased a worried mothers mind.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New customer
Friendly and honest. They made buying easy and comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Speedy Service
Service was done speedily and the car wash was a nice touch. I would recommend this dealership to any customer for both car purchase and service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I would like to thank Oliver Hackney,Joe Soper and My...
I would like to thank Oliver Hackney,Joe Soper and My driver Layla, I flew from so Fla to buy my new GMC. This was the second GMC that I had bought from Randy Wise Buick-GMC from Oliver he had Layla pick me up from Detroit, Oliver went out of his way to get the GMC that I bought and I would buy from Randy Wise Buick-GMC the whole team was very remarkable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bought a used car
I would not recommend Randy Wise on Clio Rd to anyone that service is terrible the day after I bought a 2016 Malibu the engine light went on I called the salesman he said take it anywhere its under warranty So i did and it wasn't the engine had a cracked piston Now I am assuming this car was checked over before going on the lot They wouldn't fix it now my car has other issues I highly recommend NOT buying from them
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car