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Randy Wise Buick GMC

(820 reviews)

Reviews

(820 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Randy Wise did a great job on my recent collision repair.

Randy Wise did a tremendous job on my resent collision repair work. They worked with the insurance agency on all claims, provided me with a loaner car while all repairs were being conducted, kept me up to speed on all the repair work and expectations on when the car would be available to me, and were extremely friendly and courteous to me throughout the entire process. They were great to work with! Kenny Paulson did a great job in keeping me in the loop with everything and the car was returned to me clean and the repair work was great! I would recommend them to any of my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amazing employees

I was very impressed with Dayna Suess :) She was a bit busy when I was there but she constantly checked on all her customers and gave each of us equal time with her. She worked with me to get all my questions answers and get me the car I wanted. Not only was she extremely friendly, but she helped me through a few phone complications with a smile on her face. It was a great experience and I would recommend her to any who is looking for a new or used vehicle from Randy Wise in Fenton. Major thanks to Dayna :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Willing to help in any circumstance!

My boyfriend and I were in a tough situation, being way over mileage in a Honda lease. Knowing we had to pay a lot for our mileage, we came in with low expectations to be able to get into an SUV with low miles and no money down, all while keeping our payments near the same price as we pay now per month. Rick took the time to show us many options and was very patient with our indecisiveness! We came in on a Saturday, test drove several cars and gave Rick our information. He called me on Monday to see how we were feeling about it and I re-iterated our stresses about not having a down payment and being able to get a low monthly payment. He reassured me that it would definitely be something they could do for me, but with my bad experiences at other dealerships, I was still a little hesitant. I called on Tuesday and he took my information over the phone to find out about financing. He called me back an hour later telling me they had several options for me to get into the car I wanted. We went to the dealership that evening and talked to Shauna, the finance manager, who was AWESOME! Everything that Rick told me was true and I couldn't believe that there was no bait and switch or trick to get me into their offices! I got a great SUV in awesome condition with low miles for an amazing price. No money out of pocket and the monthly payments I wanted. Rick even filled the car with gas for me before I left. He also called the next day to see how I was liking the car. I will NEVER go to another dealership again! I've dealt with 5 other dealerships in my life and I can't say enough about how wonderful Rick and Shauna were! Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Exceeded my expectations

I had collision work done here several years ago. I knew the service would be good, and work done would be also. I dealt with several people before seeing Kenny Paulson. EVERY one was friendly and courteous as well. I found Kenny to be professional as well courteous. Excellent job, and I highly recommend the Randy Wise dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Collision Center

Absolutely wonderful work, and very friendly! I was involved in an accident and my insurance didn't cover a rental. Randy Wise gave me a FREE 2015 Lacrosse rental (only 80 miles on it when I picked it up, talk about intimidating) My only issue is.. Now I REALLY WANT a new Lacrosse! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Third vehicle from Rick

Bought my third car from Rick. Great experience every time. Very knowledgeable about all types of vehicles. Shauna found me a great interest rate better than my credit union and also got a refund from my previous warranty to apply to my new long term warranty. Thanks guys ( and gal).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Body Work

New Kia minivan had been vandalized with a key. Service was excellent. Work appears to be very well done. Free loaner vehicle was provided - large enough to fit my family of 6. Very satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very Efficient, friendly.

Rick, in used car department, was very knowledgeable, friendly, etc.. Good experience for us ! Answered any questions posed to him. Would highly recommend buying any vehicle from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wonderful experience

Grea service and the saleman was outstanding. The saleman had the day off and came in to work just to make sure everything went well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Can't top my experience!

Oliver and Nick are awesome! I was very informed, felt no pressure and it was like I've known these guys for years. I'll get my next vehicle from them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.