Skip to main content

Randy Wise Buick GMC

(819 reviews)

Reviews

(819 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Thank You Rick.

Rick was very professional, friendly and would definitely go back to Randy Wise for any other car / truck needs in the future. Thank You Rick, we love our GMC truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

EXTREMELY Professional AND Courteous

Received my 2010 Impala back better than new after Randy Wise performed Collision Repair work. HIGHLY RECOMMEND THIS DEALERSHIP FOR SALES, SERVICE AND REPAIRS :-) Signed by CUSTOMER FOR LIFE

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Rick Leyanna

He was a good guy and not pushy at all which is what I like to see. He let me take my time and didn't chase after me or bother me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Used car purchase

Rick met us when we entered the lot. He was very personable without being pushy. He answered our questions and helped us with our preliminary choices. We didn't commit on the first visit; I asked him to NOT call me and he did not, I appreciate that. I later returned to the dealership and drove other model vehicles trying to determine which car would best meet our needs. Rick was very helpful in this process which led to the ultimate purchase of our Lacrosse.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Phenomenal Service

This is my second purchase at Randy Wise Buick in the last two years. I was completely satisfied with my first purchase and did not hesitate to make my next purchase there. Carlos Quintanilla was very accommodating to my requests and ensured I got the car I wanted. Shauna Groulx was fantastic in securing the best financing deal she could for me. I would recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Experience

Everyone at Randy Wise was very competent and friendly. The sales person who helped us with our purchase was phenomenal! She answered all of our questions and really took care of us. There were a few issues that needed to be addressed with the vehicle we purchasds and the sales person who dealt with us and the used car manager made sure all of our concerns were addressed and fixed promptly. We really enjoyed our experience and would totally recommend this dealership to anyone who is looking to buy a vehicle. Way to go Randy Wise!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service

Had a great experience again working with Kenny Paulson to get my car fixed. Very friendly service. They make you feel like family! I highly recommend this dealer for service and body work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience

My husband and I had a really great experience at Randy Wise. The staff was very competent and friendly. We had a few concerns about the vehicle that we purchased and the service department took care of all of them. The sales person who took care of us really took her time to answer all of our questions and to make sure we were totally satisfied before we purchased our vehicle. The used car sales manager too really good care of us too. Overall we were completely happy with our experience and would highly recommend their dealership to anyone. Thanks Randy Wise!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

non standard challenge

I would like to tell you about someone who in my opinion deserves Kudo’s and more for her efforts. Her name is Shauna Groulx. Miss Groulx works at Randy Wise in Fenton, MI. Let me start out by stating that I was a legacy client, and the problems I had were not with the dealership. I had been working on my problem with Shauna’s predecessor. The last contact I had with him, he assured me that Shauna would be made aware of my predicament and would help me with a solution. Unfortunately, when I contacted her, she had no knowledge of what was going on, but she dove right in anyway. We seemed to be making progress, then I encountered more road blocks. I went back to Shauna and she came up with a creative solution that finally put this endeavor to bed with a phone call and a fax. This is something that I started last year and I was glad that Shauna could finally resolve it for me. I spent 32 years in the automotive field. The only legacy I left behind was the fact that I got things done no matter what. This is a quality that I observed in Shauna. She used her creativity and knowledge of process to leverage a solution for me. This is something that I really appreciate and I hope she will be rewarded for her efforts. Since I believe in loyalty for business, you can bet I will be sending anyone I encounter to Shauna and Randy Wise. Thanks again Shauna Sincerely, Mike Zwiezynski, retired Engineer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Satisfied Customer

I had been eying a Chevy truck online at Randy Wise. Drove to the lot, and Bryan introduced himself. I had many questions, he didn't have all the answers, but he found Don we had the rest of the answers I was looking for. I have a lot of respect for people we go out of their way to find the right answers and not telling me what I want to hear. Thanks Bryan and Don for putting up with me. Shauna closed the deal and even found me a better interest rate. Who doesn't like to save money. Michelle is the reason I kept Randy Wise on my search list for a new truck. I had some service work done on my old vehicle in the past and dealt with Michelle on a few occasions. She went way out of her way to keep me informed about the repairs and gave me options and recommendations. Michelle even talked to the mechanics to make sure I had all the information I needed for my decision. As we go thru the daily grind, its easy to go through the motions, but Bryan, Don, Shauna, and Michelle went above and behind. I really felt the were looking out for interest and provide top notch customer service. Thanks again and keep up the great work. Ill be seeing you down the road. Juston, Fenton MI

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.