Reviews
Professional, responsive, listeners, accommodating,
Professional, responsive, listeners, accommodating, willing. Understanding, wish I could have been put in a position to take the risk.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good afternoon, everyone.
Good afternoon, everyone. Just wanted to say a few things about the staff at Denoyer. We purchased a vehicle from them and drove it for 2 weeks when we got engine trouble. Anyway we needed a different motor. They replaced the motor and fixed everything for us. Everyone there was a true blessing to us . We were not in a position for the expense of this project. Thank you so much, guys. You all are awesome.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Second Trax which I leased from DeNooyers. Dave Kemper...
Second Trax which I leased from DeNooyers. Dave Kemper was very helpful in both times. Great sales department. Service department is awesome too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I stopped in to get a rear wiper blade and arm. The parts...
I stopped in to get a rear wiper blade and arm. The parts man tried to change it foe no charge but I had to return and have mechanic replace it. They wanted to charge me $150 to replace wiper and perform all kinds of services I did not ask for. When i told them I only wanted blade changed the charge dropped to $30. They cant get together on what to charge. I stopped at a local garage and got it changed. The service dept gas gotten worse over the years
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We made an appt and arrived 20 minutes early. Car was...
We made an appt and arrived 20 minutes early. Car was pulled up waiting for the test drive. It was washed and running ready to go! People were friendly, helpful and great to work with!! I couldn't be happier with our purchase! Dave Kemper really took care of us!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is the worst place to take your car. The buying...
This is the worst place to take your car. The buying process is easy. But service wise they do not know customer service if it hit him in the face. I was purchasing a vehicle in March and purchased it the day it got to the lot. Took it the next day or two days after to be inspected. Trust them to do the inspection thoroughly. I got the car back thinking everything will be fine just like they said it was. Little did I know that this was the beginning of a xxxx. Express my concerns that when I receive the car again there was another issue that occurred. Thinking that winter weather is still around maybe this was the issue. Well warmer weather got here and the problems just kept getting worse. I take it into them and they want me to pay for the issues that arose after they had inspected it. This is the worst car dealership experience I have ever had, And I will never be coming back here again to purchase or to service. So if this was a review your reading to see if this is the right dealership for you my recommendation is to look somewhere else.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
WORST SERVICE EVER- NOT HAPPY
This is the worst place to take your car. The buying process is easy. But service wise they do not know customer service if it hit him in the face. I was purchasing a vehicle in March and purchased it the day it got to the lot. Took it the next day or two days after to be inspected. Trust them to do the inspection thoroughly. I got the car back thinking everything will be fine just like they said it was. Little did I know that this was the beginning of a xxxx. Express my concerns that when I receive the car again there was another issue that occurred. Thinking that winter weather is still around maybe this was the issue. Well warmer weather got here and the problems just kept getting worse. I take it into them and they want me to pay for the issues that arose after they had inspected it. This is the worst car dealership experience I have ever had, And I will never be coming back here again to purchase or to service. So if this was a review your reading to see if this is the right dealership for you my recommendation is to look somewhere else.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (616) 499-3175 to discuss your concerns, as your satisfaction is of utmost importance to us.
Paul and Craig gave me the most seem less auto purchase I...
Paul and Craig gave me the most seem less auto purchase I have ever made. No high pressure sales. Gave me the facts and let me decide. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
EXCEPTIONAL CUSTOMER SERVICE
I was looking for a used truck for my son and found one on their site. Reached out and could not have had a better experience. Dave Kemper and Austin in finance went out of their way to help me out I was already pre-approved but Austin actually found a better rate for me. I got a great deal on a beautiful truck. These guys are fantastic. THANK YOU SO MUCH
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels!
Denooyer Made Things Right (Follow Up Review)
I left another review where I mentioned my concerns. The dealer responded that I should give them a call so we can discuss the issue. I called, they listened to my concern. They offered an explanation of what happened, explained what they would do to (procedurally) correct the issue in the future, then asked what they could do to make the situation right. I stated what I wanted, and they responded with "that's fair" and actually made the situation right. I am very pleased with this follow up experience, and would shop at Denooyer again. They just saved a customer.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi there, thank you so much for sharing your feedback. It's great to hear we were able to help you out. Please don't hesitate to reach out if there's anything additional we can do for you, and have a great day!