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Robert DeNooyer Chevrolet

(119 reviews)
Visit Robert DeNooyer Chevrolet
Sales hours: 9:00am to 5:30pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–5:30pm 7:30am–5:00pm
Wednesday 9:00am–5:30pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–8:00pm
Friday 9:00am–5:30pm 7:30am–5:00pm
Saturday 9:00am–2:00pm Closed
Sunday Closed Closed
New (616) 294-4959 (616) 294-4959
Used (616) 344-0022 (616) 344-0022
Service (616) 820-0064 (616) 820-0064

Reviews

(119 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Fantastic dealership and team!

Fantastic dealership and team! They work together to make sure the purchaser has a positive knowledgeable buying experience. Great communication and response to my questions, info and needs. Friendly and makes you feel you’re being taken care of. I would highly recommend accessing Robert DeNooyer Chevrolet for your next car! Thank you again to Juan, Dave and Mike and the rest of the dealer team! Best, John Ross, Ann Arbor, Mi

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

John, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We do hope we can be of assistance in the future. Take care!

Very friendly service, answered all my questions.

Very friendly service, answered all my questions. I thought they were honest and I had used there service dept before and was vey satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The salesman and financial manager went above and beyond

The salesman and financial manager went above and beyond to try and work a deal out for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Professional, responsive, listeners, accommodating,

Professional, responsive, listeners, accommodating, willing. Understanding, wish I could have been put in a position to take the risk.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good afternoon, everyone.

Good afternoon, everyone. Just wanted to say a few things about the staff at Denoyer. We purchased a vehicle from them and drove it for 2 weeks when we got engine trouble. Anyway we needed a different motor. They replaced the motor and fixed everything for us. Everyone there was a true blessing to us . We were not in a position for the expense of this project. Thank you so much, guys. You all are awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Second Trax which I leased from DeNooyers. Dave Kemper...

Second Trax which I leased from DeNooyers. Dave Kemper was very helpful in both times. Great sales department. Service department is awesome too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I stopped in to get a rear wiper blade and arm. The parts...

I stopped in to get a rear wiper blade and arm. The parts man tried to change it foe no charge but I had to return and have mechanic replace it. They wanted to charge me $150 to replace wiper and perform all kinds of services I did not ask for. When i told them I only wanted blade changed the charge dropped to $30. They cant get together on what to charge. I stopped at a local garage and got it changed. The service dept gas gotten worse over the years

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We made an appt and arrived 20 minutes early. Car was...

We made an appt and arrived 20 minutes early. Car was pulled up waiting for the test drive. It was washed and running ready to go! People were friendly, helpful and great to work with!! I couldn't be happier with our purchase! Dave Kemper really took care of us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This is the worst place to take your car. The buying...

This is the worst place to take your car. The buying process is easy. But service wise they do not know customer service if it hit him in the face. I was purchasing a vehicle in March and purchased it the day it got to the lot. Took it the next day or two days after to be inspected. Trust them to do the inspection thoroughly. I got the car back thinking everything will be fine just like they said it was. Little did I know that this was the beginning of a xxxx. Express my concerns that when I receive the car again there was another issue that occurred. Thinking that winter weather is still around maybe this was the issue. Well warmer weather got here and the problems just kept getting worse. I take it into them and they want me to pay for the issues that arose after they had inspected it. This is the worst car dealership experience I have ever had, And I will never be coming back here again to purchase or to service. So if this was a review your reading to see if this is the right dealership for you my recommendation is to look somewhere else.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

WORST SERVICE EVER- NOT HAPPY

This is the worst place to take your car. The buying process is easy. But service wise they do not know customer service if it hit him in the face. I was purchasing a vehicle in March and purchased it the day it got to the lot. Took it the next day or two days after to be inspected. Trust them to do the inspection thoroughly. I got the car back thinking everything will be fine just like they said it was. Little did I know that this was the beginning of a xxxx. Express my concerns that when I receive the car again there was another issue that occurred. Thinking that winter weather is still around maybe this was the issue. Well warmer weather got here and the problems just kept getting worse. I take it into them and they want me to pay for the issues that arose after they had inspected it. This is the worst car dealership experience I have ever had, And I will never be coming back here again to purchase or to service. So if this was a review your reading to see if this is the right dealership for you my recommendation is to look somewhere else.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (616) 499-3175 to discuss your concerns, as your satisfaction is of utmost importance to us.