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Robert DeNooyer Chevrolet

(124 reviews)

Reviews

(124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Robert DeNooyer Chevrolet from DealerRater.

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Had a deal worked out, they sent over a purchase agreement, I then sent to my bank to finalize. Unbeknownst to me they put in the agreement that I would be putting a $2500 deposit down that we never agreed upon let alone discussed. They then told me I had to come down there and put down a deposit or they would possibly sell it out from underneath me while my bank finalized financing. Worst dealership I’ve ever dealt with. The sales manager Justin is horrible to work with. I would run as fast as you can.

Had a deal worked out, they sent over a purchase agreement, I then sent to my bank to finalize. Unbeknownst to me they put in the agreement that I would be putting a $2500 deposit down that we never agreed upon let alone discussed. They then told me I had to come down there and put down a deposit or they would possibly sell it out from underneath me while my bank finalized financing. Worst dealership I’ve ever dealt with. The sales manager Justin is horrible to work with. I would run as fast as you can.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Wonder people at Robert Denooyer, helped me all the way through my first purchase.. my vehicle wasn’t even in processed yet and still got it detailed and too me the same day!

Wonder people at Robert Denooyer, helped me all the way through my first purchase.. my vehicle wasn’t even in processed yet and still got it detailed and too me the same day!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Esther is a fantastic person to deal with and she is very understanding and respectful either way whatever decision . If I ever have a concern or a conflict with this car, I know she will have my back and walk me through my concern or conflict. She is a very personable person

Esther is a fantastic person to deal with and she is very understanding and respectful either way whatever decision . If I ever have a concern or a conflict with this car, I know she will have my back and walk me through my concern or conflict. She is a very personable person

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I want to thank you, Eric Kooistra, for all your help with the purchase of my Colorado. You were truly an expert and provided exceptional service throughout the entire process. I am very satisfied with the attention I received and will definitely recommend you for your excellent work

I want to thank you, Eric Kooistra, for all your help with the purchase of my Colorado. You were truly an expert and provided exceptional service throughout the entire process. I am very satisfied with the attention I received and will definitely recommend you for your excellent work

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Gerardo, we're happy you found our staff to be so supportive during your experience here at Robert DeNooyer Chevrolet, INC.. Thanks for the recommendation, and have an amazing day!

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Bought a used Chevy Malibu. Wheel bearing goes out and then want to charge me 900 dollars to repair. Salesman lied to me promised no problems. No loner car when brought in for repair. Lied about average gas mileage. Charged me to diagnose problem. Outrageous charge for repair 900$ but took to other repair shop which only charged 300 dollars. DON'T TRUST ANYONE THERE, THEY ALL LIE TO YOU

Bought a used Chevy Malibu. Wheel bearing goes out and then want to charge me 900 dollars to repair. Salesman lied to me promised no problems. No loner car when brought in for repair. Lied about average gas mileage. Charged me to diagnose problem. Outrageous charge for repair 900$ but took to other repair shop which only charged 300 dollars. DON'T TRUST ANYONE THERE, THEY ALL LIE TO YOU

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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The team did a great job. Extraordinarily responsive, explain my options, strongly recommend! I was highly impressed with the level of professionalism and quit communication talking me through my options. I’m not a huge car guy, so it was nice to have the expertise that DeNooyer offered.

The team did a great job. Extraordinarily responsive, explain my options, strongly recommend! I was highly impressed with the level of professionalism and quit communication talking me through my options. I’m not a huge car guy, so it was nice to have the expertise that DeNooyer offered.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Nate was a new salesman but Barb and l was very impressed with the way he took care of us getting help when needed it finding the car we wanted and in our price range great experience

Nate was a new salesman but Barb and l was very impressed with the way he took care of us getting help when needed it finding the car we wanted and in our price range great experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Barbara, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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My wife and I just got another Equinox after our other one was totaled because of a driver (not me) running a stop sign. We didn't think we could get another one until the insurance was completed, but Dave Kemper told us to come on in and see him. He was extremely sympathetic to our situation, and by the time we left the dealership not only did he get us into another very nice beautiful red Equinox, but it was also a year newer! He has gone out of his way to accommodate us and our situation, and we are grateful to have him to deal with. DeNooyer Chevrolet should be glad to have such a caring salesman as him. Doug Hornback.

My wife and I just got another Equinox after our other one was totaled because of a driver (not me) running a stop sign. We didn't think we could get another one until the insurance was completed, but Dave Kemper told us to come on in and see him. He was extremely sympathetic to our situation, and by the time we left the dealership not only did he get us into another very nice beautiful red Equinox, but it was also a year newer! He has gone out of his way to accommodate us and our situation, and we are grateful to have him to deal with. DeNooyer Chevrolet should be glad to have such a caring salesman as him. Doug Hornback.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Douglas, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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All the staff at the dealership were on it. They all did their job very well. The sale price I found brought me in.

All the staff at the dealership were on it. They all did their job very well. The sale price I found brought me in.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Juan was helpful, efficient, and great to deal with. Honest and fair and no “used care salesman” vibe. Fast and simple negotiation and purchase.

Juan was helpful, efficient, and great to deal with. Honest and fair and no “used care salesman” vibe. Fast and simple negotiation and purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Anne, we're happy to hear you had such a positive experience with Juan! Thank you for choosing Robert DeNooyer Chevrolet, INC. and we hope to see you again.

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